Ambassador Reviews

Simple booking.

So easy to book online and staff at ambassador really helpful on phone.

Let's Go !

Easy to book, and quick.

Phone answered in one minute. Excellent call handler sorted out my problem.

I wanted to know what ‘obstructed view’ was for the cabin I booked. Couldn’t find anything on the website. Phoned up to ask and phone answered within a minute. Call handler really helpful. Means view is obstructed by a lifeboat. I upgraded cabin to unobstructed view. Easy to do. Handler was brilliant.

Excellent company but had difficulty contacting them several times

We have cruised with Ambassador since they started . We have taken groups several times and always enjoyed the food, entertainment and all staff aboard have been great, This year however our cruise was cancelled and we took their offer of a similar cruise on the Ambition. Trying to contact them became very difficult for a period of time, 40th in queue and giving up on many occasions. Recently much improved but do miss the group team Debbie and Oliver who was always ready to assist with any problems,

I dealt with a lady whose name was Katie, she was very professional and he

Very good , and easy to follow..

Great service

Once I got through on the phone which took some time the service was excellent. I spoke to Lauren who was very helpful and made booking very easy while explaining all I needed to know. Not sure how I will print luggage labels without printer but I am sure there will be a way.

Ease of booking p

Uncomplicated booking !Very helpful

Everything about the booking went smoothly and without a hitch

Yes I would

Problem sorted

I was having a problem with my on line booking and in the end I phoned the booking office. They could see my transactions and sorted it all out for me. They were very friendly throughout.

Good service helpful staff.

I have booked many times with the old Cruise and Maritime out of Tilbury. I’ve already sailed with Ambassador and have two more cruises booked by a friend. Today I booked myself and daughter, it could not have been easier and professional. The booker had patience and explained everything clearly, hence the 5 stars

Persevere if you need to discuss your reservation on the phone

It took a very long time to get through on the phone. Very friendly and helpful once I made contact

Very good no stress experience

The staff are very helpful and polite

telephone booking was quick and easy. Booking excursions was also easy on line.

Booked for someone else with mobility problems and the customer rep was great and went the extra distance to make sure we would have a good experience

Efficiency

Very quick response to a request made to customer services and dealt with efficiently and as I requested.Thank you Sarah

Quick & helpful advice

Good value offer. No flying. Local for us. Sailed previously on Ambience to Arctic circle and impressed with friendliness of staff.

Excellent service

My cruise with everything I wanted smoothly booked

Simple straightforward

Did everything well

Very friendly and helpful

Very friendly and helpful

Simple booking.

So easy to book online and staff at ambassador really helpful on phone.

Let's Go !

Easy to book, and quick.

Phone answered in one minute. Excellent call handler sorted out my problem.

I wanted to know what ‘obstructed view’ was for the cabin I booked. Couldn’t find anything on the website. Phoned up to ask and phone answered within a minute. Call handler really helpful. Means view is obstructed by a lifeboat. I upgraded cabin to unobstructed view. Easy to do. Handler was brilliant.

Excellent company but had difficulty contacting them several times

We have cruised with Ambassador since they started . We have taken groups several times and always enjoyed the food, entertainment and all staff aboard have been great, This year however our cruise was cancelled and we took their offer of a similar cruise on the Ambition. Trying to contact them became very difficult for a period of time, 40th in queue and giving up on many occasions. Recently much improved but do miss the group team Debbie and Oliver who was always ready to assist with any problems,

I dealt with a lady whose name was Katie, she was very professional and he

Very good , and easy to follow..

Great service

Once I got through on the phone which took some time the service was excellent. I spoke to Lauren who was very helpful and made booking very easy while explaining all I needed to know. Not sure how I will print luggage labels without printer but I am sure there will be a way.

Ease of booking p

Uncomplicated booking !Very helpful

Everything about the booking went smoothly and without a hitch

Yes I would

Problem sorted

I was having a problem with my on line booking and in the end I phoned the booking office. They could see my transactions and sorted it all out for me. They were very friendly throughout.

Good service helpful staff.

I have booked many times with the old Cruise and Maritime out of Tilbury. I’ve already sailed with Ambassador and have two more cruises booked by a friend. Today I booked myself and daughter, it could not have been easier and professional. The booker had patience and explained everything clearly, hence the 5 stars

Persevere if you need to discuss your reservation on the phone

It took a very long time to get through on the phone. Very friendly and helpful once I made contact

Very good no stress experience

The staff are very helpful and polite

telephone booking was quick and easy. Booking excursions was also easy on line.

Booked for someone else with mobility problems and the customer rep was great and went the extra distance to make sure we would have a good experience

Efficiency

Very quick response to a request made to customer services and dealt with efficiently and as I requested.Thank you Sarah

Quick & helpful advice

Good value offer. No flying. Local for us. Sailed previously on Ambience to Arctic circle and impressed with friendliness of staff.

Excellent service

My cruise with everything I wanted smoothly booked

Simple straightforward

Did everything well

Very friendly and helpful

Very friendly and helpful