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Reservations
0808 303 2573
Closes at 6pm today
View opening hours

Guest Services
0808 303 4631
Closes at 5:30pm today
View opening hours

Guest Services

0808 303 4631

Closes at 5:30pm today View opening hours

Reservations

0808 303 2573

Closes at 6pm today View opening hours

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Ambassador Reviews

4.6

/5
5
1712
4
381
3
99
2
33
1
55

Cruise Reviews

4.8

/5
5
58
4
13
3
1
2
0
1
0

Guest Experience Reviews

4.6

/5
5
1654
4
368
3
98
2
33
1
55
Ambassador Cruise Line Service Rating

Great company

Friendly and helpful service. All communication clear and easy to understand. A relaxed cruise ship with warm atmosphere.

Ambassador Cruise Line Service Rating

Deposit/ full amount problems

asked for deposit but took the whole amount without notifying me. only the deposit was due at bkg but all due a few days later. I should have been notified correctly. This gave me bank problems. Needed to pay from another account

Ambassador Cruise Line Service Rating

River Seine Cruise - perfect

Booked the River Seine cruise with Ambassador as it was Honfleur and Rouen 2 places I've longed to visit. The price for Outside cabin was amazing with £25 onboard credit included. Booking on their website is easy and fast and you can check to see what cabins are available in chosen category.

Ambassador Cruise Line Service Rating

Very good, somewhat angry the fare dropped 400 POUNDS AFTER we booked..

No worries, agent very nice.

Ambassador Cruise Line Service Rating

Good booking experience

Very helpful

Ambassador Cruise Line Service Rating

Thoroughly enjoyable experience!

Very helpful staff, answered all questions and gave a lot of useful information. Explained what we had to do and took our booking with no hassle.

Ambassador Cruise Line Service Rating

Excellent customer service.

I would definitely recommend Ambassador. Booking dealt with expertly.

Ambassador Cruise Line Service Rating

Overall extraordinarily good value for money

Cabin steward excellent. Restaurant waiting staff very good, if one or two need more experience. Breakfast excellent with good choice. Lunch - always wonderful soup a good choice. Dinner, good except the menu card is written in the silliest pretentious language. It does the food no favours. Cabin clean, spacious and well appointed, though the bathroom is small. Overall extraordinarily good value for money

Ambassador Cruise Line Service Rating

Excellent service

Booked directly with ambassador over the phone - all booked very easily and the sales advisor was very knowledgeable and helpful

Ambassador Cruise Line Service Rating

Alway a smooth booking and places going to are always fabulas

Ambassador Cruise Line Service Rating

Excellent

Customer service very helpful about changing cabin

Ambassador Cruise Line Service Rating

Ambassador Cruises....my 1st. Choice from now on.

Paperwork and documents for both this booked cruise and my previous one always up to date and accurate and explanatory . Everything I requested, achieved. This alone and my last cruising experience gives great confidence in Ambassador Cruise Line.

Ambassador Cruise Line Service Rating

Easy online booking

Quick reply by informative staff both online and by telephone.

Ambassador Cruise Line Service Rating

Easy booking

I booked online. It was a simple process.

Ambassador Cruise Line Service Rating

Good experience

The website was easy to use and when I needed to phone customer services the woman was very knowledgeable and helpful.

Ambassador Cruise Line Service Rating

Excellent service

Excellent and quick service

Ambassador Cruise Line Service Rating

Very good service updates are good and app is useful

Ambassador Cruise Line Service Rating

correct transaction

correct transaction. Tipping must be included in the price!!

Ambassador Cruise Line Service Rating

Great value.

The Staff and service was excellent. The food was good quality. Great choice for the price. You need to know your table number at the MDR or you will be faced with a massive queue on the first night of others not knowing this and thinking you only need your cabin card ( improvement could be made chaging this ) as they don't inform you on anyway you need this info. I would definitely and have booked with them again and do recommend them.

Ambassador Cruise Line Service Rating

Super service first class customer care outstanding highly recommend every detail is top notch

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Iceland's Land of Ice & Fire
Sailing Date:
Iceland's Land of Ice & Fire
Sailing Date:

Loved departing from Liverpool! The facillities on board were great, entertainment was awsome,, crew and staff were approachable and superfriendly, very efficient, everyone worked as a team. Food was deliicios with lots of choices. The Faroes were beautiful despite the whale hunt. Iceland was amazing! Would have liked 2 days at Reykjavic, lots to see. I loved my first cruise with Ambassador, everything was straightforward and easy and the ship was squeaky clean!

Iceland's Land of Ice & Fire
Sailing Date:

Beautiful comfortable ship. Lovely food. Friendly, helpful and professional crew. Orca experience on board enhanced the voyage.Friendly cabin staff could not do enough for us.Will be back!

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

I would have given it five stars if the air conditioner had been working properly However we had an excellent time at an excellent price

Iceland's Land of Ice & Fire
Sailing Date:

Ship is old and tired with slight modifications However the food, staff and service was brilliant! Fantastic sailing from Liverpool and will book again if the dates fit Just waiting for the tax to be returned from a purchase in Iceland Trip 7-18th July

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Really great experience definitely would recommend it.

Iceland's Land of Ice & Fire
Sailing Date:

I didn't see as much of Iceland as I would have liked ,I didnt feel the shore trips offered by Ambassador were suitable for someone with my mobility. The ship itself was great ,the crew were very friendly and helpful. I enjoyed every minute on board, the evening entertainment was especially good. I only ate in Borough Market, the food was ok but I especially enjoyed being able to sit outside for my meal. The drinks package was very good, the cocktails were very tempting! I am definitely going with Ambassador again so please keep sailing from Liverpool

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Enjoyed the experience on how Icelanders live work and relax. There hot springs were so relaxing, well worth the visit.

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

More than pleased didn’t know what to expect but was pleasantly impressed from getting on ship to getting off highly recommended

Iceland's Land of Ice & Fire
Sailing Date:

The ship, the cabin, the crew, the entertainment, and the food, were all excellent. It was just the weather that wasn't great! I'm hoping to book another solo cruise on board Ambassador Ambition 11th December 2023!

Iceland's Land of Ice & Fire
Sailing Date:

Excellent Crew super Meals delicious Excursions well organised

Hidden Gems of France & Spain
Sailing Date:

Excellent cruise. Delicious food, friendly and helpful staff, The entertainment was even better than the theatre’s at home. The staff organised the tables so the you mixed with different people each mealtime. This way you got to know lots of the other passengers. Would highly recommend this company.

Hidden Gems of France & Spain
Sailing Date:
Hidden Gems of France & Spain
Sailing Date:

the embarkation at Dundee was so easy and convenient for us as we come from Dundee. All the crew were very efficient and polite as were our cabin steward Tom , Waiter PJ and wine waiter Edward. Our cabin was comfortable and the food and choices in the restaurants and buffet was to a very good standard. The excursions were very good and varied and some of the villages were breath taking. We were not aware that there were free shuttle buses in each port which were just as good as some of the excursions. All in all it was an excellent cruise and although there were a few hick-ups on the Maiden voyage these were resolved quickly and we would definitely cruise with Ambition again from Dundee next year

Hidden Gems of France & Spain
Sailing Date:

Great cruise. We were very pleased with every aspect of the cruise. Staff and food were very good. The entertainment shows were excellent, very talented team and good variety of shows.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Destination, ports were excellent and reason we chose this cruise. Sadly cruise company did not meet our expectations.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

General fantastic experience overall ,accommodation,staff,places visited, food,

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Friendly staff, food is fantastic. The family feeling. Have booked another cruise for next year.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Excellent throughout. All staff brilliant. Perfect experience for our first cruise of this nature

Ambassador Cruise Line Service Rating

Booking was easy and Julie was very helpful and pleasant to deal with

Booking was easy , Julie was very pleasant and helpful

Ambassador Cruise Line Service Rating

Alright, no probs

Ambassador Cruise Line Service Rating

Yes excellent

Ambassador Cruise Line Service Rating

Phone answered quickly operative efficient

Ambassador Cruise Line Service Rating

Thank you

Enthusiastic knowledgeable representative who helped with my queries

Ambassador Cruise Line Service Rating

Quick and easy to book. Very knowledgeable staff

Ambassador Cruise Line Service Rating

A superb Ambassador experience.

Absolutely a professional and friendly service. Always a pleasure to deal with pleasant Ambassador staff. I have cruised with Ambassador quite a few times and have 2 more booked. An excellent all round experience. Have recommend Ambassador to friends and family.

Ambassador Cruise Line Service Rating

Very easy to book, UK sailings and excellent prices

Very easy to book, UK sailings and excellent prices. We have sailed with this cruise line before and have no problems using again

Ambassador Cruise Line Service Rating

Always helpful and friendly.

Ambassador Cruise Line Service Rating

Excellent communication pre and post cruise

Excellent communication pre and post booking. Cannot fault the service. Answered and sorted my queries very quickly

Ambassador Cruise Line Service Rating

GHood

It was very easy to use the Ambassador web site

Ambassador Cruise Line Service Rating

Good destinations, good entertainment, reasonable prices

Ambassador Cruise Line Service Rating

We are always getting updates and information

We are often getting updates on what is happening in the ambassadors cruising world which I love. Looking up information is very easy and reliable

Ambassador Cruise Line Service Rating

Easybooking

Booking our cruise was very quick and informative. The lady I spoke to was very helpful and knowledgeable about our cruise

Ambassador Cruise Line Service Rating

Quick, Speedy and Simple booking process.

The cruise booking was booked via the 'on line' service. The sales representative I spoke to called Michelle was very professional and a pleasure to deal with.

Ambassador Cruise Line Service Rating

Good service.

Good but couldn't get through on phone. However I soon got an email response. Very helpful.

Ambassador Cruise Line Service Rating

So far so good.

So far very good, customer services have been excellent, answering queries effectively. Final review will be after the cruise.

Ambassador Cruise Line Service Rating

very quick and emailed to have bookings linked which was done quickly.

Ambassador Cruise Line Service Rating

Excellent service

Excellent service answered all my questions and the booking was speedy and efficient thank you.

Ambassador Cruise Line Service Rating

Good service.

Very helpful guest services because I accidentally booked the wrong cruise on line & then they sorted it out. Been with them before very happy with them.

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