Looking for the best possible price? Then look no further. Book direct with Ambassador Cruise Line and relax, safe in the knowledge you'll be guaranteed unrivalled value for your money. Not only do you have the added reassurance of booking with our destination and reservation experts, but if you find the same holiday for less elsewhere on the same day, we'll match it.
Our promise to you!
Ambassador Cruise Line's commitment is to consistently offer the best possible value, which is reflected in our Price Promise*. We will price match any deal you see on the same day of your booking, please advise us and we’ll happily refund the difference.
*Terms and Conditions apply – please refer to Price Promise Conditions.
Price Promise – What we need
If you would like to make a Price Promise application, the quote you’ve located elsewhere should include the following identical information to your current booking:
Ship, departure date and cruise code:
Price type (Saver Fare or Late Saver Fare):
Date of quote:
Cabin grade (e.g. Cat 9):
Number of guests:
Name of travel agent/website featuring quote:
To submit a Price Promise request, simply email a screenshot of the quote that includes the above information to [email protected]. Be sure to include the date of the quote as we’re only able to apply our Price Promise to quotes found on the same day.
For website-based quotations, please ensure the screenshot includes the entire webpage so that the date and time in the right-hand corner of your desktop is clearly visible.
Price Promise conditions:
Price Promise applies on all fare types on holidays booked with Ambassador Cruise Line either directly or through a travel agent. You must provide evidence from a bona fide UK travel agent of a cheaper price on the day of booking with us. You must be able to show that the fare quoted matches to the cruise you have booked with us and that the price has been quoted on the same day of that booking being made. The screenshot or quote from the travel agent must include: 1. Same Ship & Sailing date/Cruise Code; 2. Same Cabin Type & Cabin Grade; 3. Same Fare Type; and 4. Time & Date 5. Any value-added benefits (onboard credit, parking, Wi-Fi or any other ancillary offered), and must be offered on the same terms and conditions. The Price Promise does not apply to bookings made where Ambassador is not the operator selling the holiday or to holidays where an additional element, such as a land tour, hotel stay, or flights have been added or packaged into the price. The evidence described above must be printed (not handwritten) and provided to email address [email protected] on same day of booking. Quotes submitted by post will not be accepted. If the evidence submitted is accepted and approved for Price Promise, the difference will be used to reduce the balance payable for your holiday and will not affect the deposit that has been paid. If you’ve already paid the balance of your holiday, the difference will, at your option, either be refunded to your payment card or allocated as a credit to your onboard account. If you opt for a refund of the price difference to your card, please note this can take up to 14 working days. All other terms and conditions in relation to your booking are unaffected and in particular, but without limitation, if you subsequently decide to cancel your cruise normal cancellation charges will apply. Price promise cannot be applied to bookings made through the following channels; Gift vouchers, voucher codes, cash back; “affiliate” discounts (e.g. NHS, Blue Light); membership club discounts (e.g. CSSC, Restless), partner discount (e.g. Essex Cricket Club, Orca), auction sites, consumer events, private sales, bookings made on board which attract “future cruise booking benefits” (including, but not limited to low deposit and / or additional on board credit or cabin upgrades); bookings made using a discount provided as part of any “Thank you for sailing” promotion. Any other travel agency price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded (such as booking incentive gifts, loyalty points). The price provided must be in GBP (£'s). We reserve the right to withdraw this offer at any time. All Price Promise transactions are carried out at our discretion. Once a Price Promise has been accepted, you cannot apply for a further reduction. The price being matched must include all taxes (including VAT), and any postage and packing charges as applicable.
What proof do I need to send you to have my booking price matched?
We require you to send in the cheaper quote either on the day of booking or within 24 hours of making your booking.
Your quote must include:
- Ship, departure date and cruise code:
- Price type (Saver Fare or Late Saver Fare):
- Date of quote:
- Cabin grade (e.g. Cat 9):
- Number of guests:
- Price quoted:
- Name of travel agent/website featuring quote
I am unable to email you the quote. Can I send my quote in the post?
Unfortunately, we are unable to accept quotes sent via post. We require all quotes to be emailed in as we must receive on the day your booking is made.
How long do I have to provide you with a cheaper quote?
We will need to have received your cheaper quote on the day of making your booking with us.
Do you accept handwritten quotes?
We are unable to accept handwritten quotes as these cannot be validated.
What happens if I am unable to provide proof on the day?
If this happens then your booking will cease to be eligible for Price Promise.
If I find this holiday cheaper after I have booked, can I cancel?
Only as set out in our Booking Conditions. You will have only the same day you have booked to send in your cheaper quote and apply for Price Promise. Our Booking Conditions, including in relation to cancellation and deposit payments, will still apply once you have booked.
How will I know the outcome?
If it has been accepted, you will receive a new booking confirmation with the adjusted price for your holiday within 72 hours of sending your information to us. Should we require further information, a member of our team will be in touch within 72 hours of receiving your evidence.
What happens if my holiday includes flights / hotels?
We cannot offer Price Promise on holidays which include flights/hotel/land packages as we do not provide these ourselves, making the required like for like comparison impossible.
What will happen when my quote has been accepted?
The price difference will be used to reduce the balance payable for your holiday and will not affect the deposit which has been paid. If you’ve already paid the balance of your holiday, note that you will have the option for a refund of the difference or for it to be allocated as a credit to your onboard account.
When can I expect to see my price difference refund?
Price difference refunds can take up to 14 working days to credit your account, depending on your card provider.
Can I cancel my booking if I’m unable to provide satisfactory evidence?
Yes, but your booking will be subject to our normal terms and conditions.