Covid Reassurance

We are continuing to work hard to ensure you can book and sail with confidence. Please find below a list of Q&A’s on how we are planning to run operations, safely and securely, for you and the crew’s protection onboard. You will find everything you need to know from arrivals, getting onboard, testing and our vaccination policies. These policies will be continually reviewed in line with local government guidelines. They were last updated 15th March 2022. We look forward to greeting you onboard the warmest welcome at sea and hope you and your loved ones stay safe until Ambience departs on your sailing.

Balance Payments

How do I pay my remaining balance?

You can pay your balance quickly and securely online, via My Ambassador sailing or by calling Guest Services on 0808 102 8482 (Mon – Fri 0900h to 1730h) and pay safely through our secure payment portal.

Passenger Locator Forms

Will I need to complete a Passenger Locator Form?

As of 0400hrs on Friday 18th March, you are no longer required to complete a UK Government Passenger Locator Form, in the 48 hours before the cruise arrives back in the UK.

Do you offer assistance with PLF’s?

Whilst the UK Passenger Locator Form is no longer required for entry back into the UK, countries you are visiting throughout your itinerary may still have entry documentation that you are required to complete. 

Visa, testing and entry requirements can change at any time, and it is your own responsibility to ensure that you hold the correct documentation to visit the countries shown on your chosen itinerary.

The Visa Travel Company is Ambassador Cruise Line’s preferred visa, testing and entry provider. Ambassador have partnered with The Visa Travel Company to offer a number of services to help complete your PLF’s, these can be found at the below link. They can also offer help and advice on specific requirements for Ambassador Cruise Line’s cruising itineraries as well as independent travel. For your convenience, The Travel Visa company’s online portal provides detailed visa, testing and entry information for Ambassador’s cruises, as well as online and downloadable applications. Please note some ports may require you show a digital covid pass and you may be required to have a wifi-enable smartphone to enter the destination. This information is changing regularly and we hope restrictions will be further relaxed by the time we start sailing in April. Please call Visa Travel Company for the latest information.

For more information please visit the Travel Visa Company website or alternatively you can call on 01270 904 907.

Do I need to self-isolate before my cruise?

Guests will be unable to sail if they have returned to the UK from a Red List country, in the 7 days prior to the cruise. A list of Red Countries can be found here: Red list of countries and territories - GOV.UK

This is with exception to Ambassador Cruise Line back-to-back cruisers – and international travellers who have travelled to the UK and adhered to the UK Governments travelling policies.

We kindly request that public transport is not used in the same period, including travel by rail or bus (unless travelling via a contracted Ambassador regional coach) and that guests minimise contact with others as much as possible in the lead up to their cruise departure date.

Ambassador contracted coaches will be running at reduced capacity and will adhere to social distancing and mask wearing guidance policies.

What documents will I need to bring to the port?

Ambassador is a ticketless cruise line, so we will not issue guests with a physical cruise ticket.

Guests need to bring the following documents to port to board the ship:

  • A valid 10-year passport with at least 6 months validity remaining. A valid 5-year passport is also accepted for children with at least 6 months validity remaining.
  • We have made it a requirement for all guests to be fully vaccinated. This includes two original doses, and a third booster dose, which means you can feel safe in the knowledge that all of those you are sailing with are protected too.
  • You will need to bring proof of your vaccinations which will be checked prior to embarkation. The easiest, and our preferred way to do this, is to download and login to the NHS app, then download a digital COVID-19 vaccination certificate as proof that you have received your full dose (including booster) of a UK-approved COVID-19 vaccination. Your digital certificate can only be obtained via the NHS App or website, or the HSC equivalent for Northern Ireland. Please note once the digital certificate is downloaded, it is now valid for 6 months. You must bring either a downloaded or printed paper copy of your COVID-19 vaccination certificate.
  • If you do not have access to a smartphone or tablet, you can request an official letter from the NHS. The letter can take up to 7 working days to be processed, so please plan ahead. Or you can contact the Travel Visa Company who will be able to help obtain the certificate for you. For more information please visit the Travel Visa Company website or alternatively you can call on 01270 904 907.
  • Your Chronomics negative test (details under ‘Do I need to take a COVID-19 test before my journey to the ship?’ section below).
  • Your Credit or Debit Card. At Check-In, you will be required to swipe your credit/debit card, in order to activate your Onboard Account. For those guests not wishing to pay by credit/debit card, payment can be made in cash but you must deposit cash at Reception, by midnight on embarkation day. Your onboard account will not be active until you have done so.
  • Your travel insurance documents. Please ensure that it covers you for Cruise and COVID-19 cover.
  • Finally, a digital or printed copy of your boarding pass and either a digital or printed copy of your vaccination certificates. This includes those guests travelling on a British Isles cruise.

What is a digital NHS COVID-19 vaccination certificate?

A digital COVID-19 vaccination certificate (also called an NHS COVID Pass) and is our preferred option for you to board the ship. It is issued by the NHS and provides evidence of your COVID-19 vaccination status. It includes a QR code (also known as a 2D barcode) for each dose you have received. We will accept printed certificates also as evidence of your vaccination status.

Your own certificate may differ in appearance depending on where in the UK you live, but it should always contain the QR codes (also known as 2D barcodes).

How to obtain your digital COVID-19 vaccination certificate?

We recommend you obtain your digital COVID-19 vaccination certificate before your cruise commences, so as to save time downloading it at the port.

Please note that once you have downloaded the NHS App, it may take a few days for your GP to verify your identity. Therefore, please allow sufficient time before your cruise to download the NHS App, in preparation for obtaining your Covid-19 Vaccination Certificate.

The barcodes expire after 6 months, so please bear this in mind when applying for your certificate.

What is the vaccination policy for children sailing on the Multi-Generational cruises?

Guests aged 18 and over
All guests over the age of 18 must be fully vaccinated. This includes two original doses, and a third booster dose.

Guests aged 12 – 17 years
Children aged 12-17 years, must have had two doses of a UK-approved COVID-19 vaccination in order to travel with us. If they have not had two doses 14 days prior to the sailing, unfortunately they will not be able to board the ship at your own expense.

You will need to bring proof of vaccination for all guests aged 12 and over, and this will be checked on arrival prior to embarkation. The easiest, and our preferred way to do this, is to download and login to the NHS app, then download a digital COVID-19 vaccination certificate as proof that you have received your full dose (including booster for guests over the age of 18) of a UK-approved COVID-19 vaccination. Your certificate can only be obtained via the NHS App or website, by calling the NHS 119 telephone service, or the HSC equivalent for Northern Ireland. Please note once the digital certificate is downloaded, it is now valid for 6 months. You may bring either a downloaded or printed paper copy of your COVID-19 vaccination certificate.

Pre-Travel Covid Testing for Guests Aged 12 and Over

In order to provide a seamless and smooth embarkation process when you arrive at London Tilbury and to save our guests time by not having to queue, we have decided that pre-departure COVID-19 tests are best taken at home.

We are delighted to be working with Chronomics, who provide a simple and fast way to order your home testing kits and provide you with a negative certificate, to present on arrival at the cruise terminal.

Further details of how to order your home testing kits will be sent to you by email, 14 days prior to your sailing date.

It is worth noting that your home testing kits will be provided at Ambassador’s cost and at no charge to our guests. However, if you do not follow the process set out when we communicate it to you 14 days prior to your cruise and if you arrive at Tilbury without a Chronomics negative test certificate, you will be charged £30pp to test on arrival.

Guests aged 5-11 years
If children aged between 5-11 years, have had two doses of a UK-approved COVID-19 vaccination, then they will follow the pre-travel testing procedures that are detailed above.

However any children aged between 5 - 11 years that have not been vaccinated (or only had one dose), must undertake a private PCR test, from an approved test provider, which must be dated within 48 hours of travel, at the point of embarkation. This must not be an Antigen or Lateral Flow test; it must be a PCR test and this will be at the guests’ cost. You will be asked to present the negative PCR test certificate at embarkation. If you are not able to present this to our staff when asked, unfortunately you will not be able to board the ship at your own expense.

Guests under 5 years
Guests under five years of age are exempt from pre-travel vaccination and testing.

Cancellation and refund policy

Covid Cancellation Policy (if providing a positive test result at the cruise terminal on the sail date).

Guests must ensure that they test negative before travelling to the port on sail date.

Any guests who tests positive on their Chronomics home testing kit within 48 hours prior to sailing, may take the following steps if they feel they have a false positive result:

  • Guests can make an appointment to undertake a private PCR test, from an approved test provider. This must not be an Antigen or Lateral Flow test; it must be a PCR test and this will be at the guests’ cost.
  • Providing you receive a negative PCR result and are in possession of a negative PCR test certificate before your dedicated embarkation time, you can proceed to the port.
  • On arrival and with your negative PCR test certificate in hand, please make yourself known to our Medical Team, where you will be asked to take another Antigen test in the terminal. This will be free of charge.
  • If you test negative once again, you will be able to travel with us.

Any guests who tests positive on their Chronomics home testing kit within 48 hours prior to sailing and arrives at the port without a negative PCR test certificate, will be denied boarding and unable to cruise with Ambassador. They should contact their travel insurance provider for a refund of monies paid in line with their policy cover.

Covid Cancellation Policy (if providing a positive test result during the sailing)

Guests testing positive during the cruise will be confined to their cabin during the isolation period along with any other guests booked in the same cabin.

They will be disembarked at the next port of call and repatriated back to the UK with the assistance of their travel insurance provider in line with the policy cover. To recognise the disappointment caused, Ambassador will extend a special 10% Future Cruise Discount on all published sailings based on the best deal of the day, offer valid for six months from the sail date.

If guests test negative after isolation and if applicable, they will have the option of staying onboard for the remainder of their cruise.

This option is subject to the rules and regulations of the ports/countries being visited for the remainder of the itinerary. You will be able to discuss the option onboard with guest services.

If guests decide and are able to stay onboard to complete the cruise itinerary, they will receive a Future Cruise Credit of 120% of the value of the unused pro-rated portion of the cruise fare during the isolation period.  

Offer valid for a published cruise booked within six months from the sail date.    

Travelling to the port and Embarkation

Do I need to take a COVID-19 test before my journey to the ship?

In order to provide a seamless and smooth embarkation process when you arrive at London Tilbury and to save our guests time by not having to queue, we have decided that pre-departure COVID-19 tests are best taken at home.

We are delighted to be working with Chronomics, who provide a simple and fast way to order your home testing kits and provide you with a negative certificate, to present on arrival at the cruise terminal.

Further details of how to order your home testing kits will be sent to you by email, 14 days prior to your sailing date. As a quick overview of the process – You will receive the link to order your tests, 14 days before sailing. After ordering, you can expect to receive your test at your chosen address, within approximately 3 days. Once your order has been dispatched, you’ll receive an email from Chronomics’ delivery partner, DPD, with tracking details. The rapid antigen test, also known as a lateral flow test or a rapid self-test, is very simple to use and the kit you receive will contain step-by-step instructions inside. Once within 48 hours of travel, you will take your test at home and this will give you a result within 15-20minutes. You’ll then need to upload a photo of your test result to the Chronomics website, so that they can verify it before automatically producing a certificate that can be used for travel. Again, full details of how to do this will be included in your test kit.

It is worth noting that your home testing kits will be provided at Ambassador’s cost and at no charge to our guests. However if you do not follow the process set out when we communicate it to you 14 days prior to your cruise and if you arrive at Tilbury without a Chronomics negative test certificate, you will be charged £30pp to test on arrival.

To assist with the process, Chronomics have an extensive list of frequently asked questions. To view this, please visit https://help.chronomics.com/

What if I feel unwell or test positive for COVID-19 in the 5 days before my cruise?

Guests must report to us if you have had a positive COVID-19 test result, have been in close contact with anybody diagnosed with COVID-19, have been contacted by a national Test and Trace authority, or if you experience any of the following symptoms within 5 days of your cruise:

  • A high temperature
  • A new continuous cough
  • Shortness of breath
  • A loss or change to taste or smell

In order to travel, you must have received two negative lateral flow test results, at least 24 hours apart, before you travel to the departure port.

Can I use public transport to get to the port?

To reduce the risk of anyone contracting COVID-19 on their way to the ship, we kindly ask that guests try to avoid, where possible, public transport in the 7 days leading up to your cruise. This includes but is not limited to travelling by rail or bus.

We recommend that guests book Ambassadors contracted coach in regional areas where it is available.

We recommend guests use a mask and sanitise on public transport.

If I travel on the Victoria Coach and someone tests positive, will I be allowed to board? 

Guests will be allowed to board, after being tested on arrival at the port. These guests will be asked to monitor any symptoms and will also be tested onboard, on day 2. Ambassador Cruise Line will cover the cost of this test onboard.

Would their travelling companion be refused too even if they didn’t travel on the coach?

No, guests will be allowed to sail if they wish to travel without their companion/s.

What is the hygiene procedure for the coach transfer?

The coach will be thoroughly cleaned and sanitised and the coach driver must provide a negative test before transporting guests.

On the ship

Will there be any changes in my cabin?

There will be no changes to your cabin. Cabins will continue to be serviced and sanitised on a daily basis.

Will cabin stewards still visit my cabin during the cruise?

Yes, cabin stewards will still access your cabin to service it during your cruise. Crew will also wear masks.

What are the dining arrangements?

Ambassador will not be imposing any table size restrictions in any of our restaurants onboard.

What social distancing measures are in place in public areas?

Whilst social distancing has now been formally relaxed, we politely request that, where possible, this continues to be respected and adhered to, in order to ensure the safety of both our guests and crew.

Hand sanitiser is available around the ship, and we would encourage all guests to use this whilst onboard and wash their hands on a regular basis.

Seating in public spaces has been rearranged to provide more space for guests onboard.

Guest to space ratio: 50.2 per guest (gross tonnage divided by number of guests, a metric for space on the Ambience per each guest).

Will guests and crew be required to wear face coverings?

Ambassador will follow government guidelines and if masks are still mandatory at the time of sailing, then we will enforce this. However, we will encourage guests to wear a face mask when walking between enclosed spaces around the ship.

Please note that face visors are not permitted. Face coverings will be compulsory (based on government guidelines) unless a guest is medically exempt and can provide evidence of this.

Please note that some ports require guests to have a Pf2 Grade face mask for entry in to venues ashore and it is likely that you will be refused entry without one. Therefore we strongly advise you to purchase these in advance. Pf2 Grade face masks can be purchased from most high street chemists.

We strongly recommend that guests wear face masks in the Palladium as social distancing cannot be guaranteed. This is following recommendations from the European Ship Sanitation & United Kingdom Public Health authorities.

Will Bronte's Library be open?

Our vision will be to have an open, fully stocked library, so we anticipate that library space will be open, and materials will be readily available.

Will there still be formal nights and cocktail parties on cruises?

Yes - Cocktail parties will go ahead at this time.

Will I be tested onboard the ship during my cruise?

In addition to testing all guests in the terminal before they embark the ship, we will also test guests onboard as required by the port authorities for the countries we visit.

Should a particular port of call require testing, Ambassador will provide the necessary tests to guests, but the cost will be charged to the guests’ onboard account.

There will be no mandatory regular testing.

What happens if there is a positive test whilst onboard?

The infected guest will isolate along with any companions in their cabin.

Will I be moved to an Isolation cabin?

At present our plan is that you would remain in your booked cabin unless required by the local authorities or medical team.

When does the infected guest disembark?

Guests testing positive during the cruise will be disembarked at the next port of call and repatriated back to the UK with the assistance of their travel insurance provider in line with the policy cover. To recognise the disappointment caused, Ambassador will extend a special 10% Future Cruise Discount on all published sailings based on the best deal of the day, offer valid for six months from the sail date.

If guests test negative after isolation and if applicable, they will have the option of staying onboard for the remainder of their cruise.

This option is subject to the rules and regulations of the ports/countries being visited for the remainder of the itinerary. You will be able to discuss the option onboard with guest services.

Ambassador will provide the guest with a complimentary ship to shore phone call for assistance if necessary.

For MHRA for guidance please click here. 

If I have to disembark how do I get home?

In the case of repatriation once disembarked, guests will need to activate a claim with their travel insurance to make the necessary arrangements. Whilst Ambassador will offer assistance where they can, this may not be possible as most insurance companies will not speak to a third party. In most cases, only the guest themselves and/or the named Next of Kin can liaise with the travel insurance provider.

Guests must contact their Travel Insurance provider before leaving the ship.

Do we have to follow/manage any ‘track and trace’ procedure such as, would we have to notify the guests who share a dinner table with the positive case?

We will not be operating a track and trace system onboard during dining and entertainment venues, but we will monitor dining at set dining times in the Buckingham restaurant.

If guests have been on a Destination Experience that day, do we notify all other guests on their coach if one of the guests test positive?

Yes, we will notify all applicable guests, ask them to monitor any symptoms and invite them to test to onboard on Day 2, at Ambassador’s cost. 

For any guests that have been in close contact, do we have to test them regularly and if so, for how long? At their cost or ours?

We request that all guests are responsible and monitor themselves for symptoms and test when necessary.

Is there a number/limit of positive cases that would result in a cancellation of the cruise?

No, it will depend on the local authority’s regulation, and we will adhere to that to ensure a safe environment for present and future guests.

We will monitor the situation at all times and take all necessary steps to keep our guests, crew, and staff safe.

Will we be enforcing masks at all times, or only in certain venues?

We hope by the time we are operational and sailing in April 2022, that mask wearing will not be necessary, but we will always adhere to the recommended government guidance.

Please note that some ports require guests to have a Pf2 Grade face mask for entry in to venues ashore and it is likely that you will be refused entry without one. Therefore we strongly advise you to purchase these in advance. Pf2 Grade face masks can be purchased from most high street chemists.

Will Ambassador be general testing regularly throughout the cruise, or will this only be required if necessary for a particular port of call? If so, would we supply the tests but add the charge to onboard accounts? 

We will not be generally testing all guests once onboard. We ask that guests monitor any symptoms and test when necessary. We may however temperature check throughout the cruise.

If guests do wish to go on a Destination Experience or leave the ship independently and a test is mandatory by the port, Ambassador will provide the test however, the cost will be charged to the guests’ onboard account. You can’t use your own NHS tests; you must use the onboard medical register test to get a valid test result to disembark at ports.

Will Ambassador be enforcing allocated seating bars or show lounge?

We will not be providing allocated seating to guests. We hope by the time we sail we are able to provide an authentic, stress-free sailing experience and that this process will be deemed unnecessary.

Will you be recording who enters which venue and record where they are seated? 

No, we will not be tracking guests’ movements onboard.

Will guests be able to go ashore?

Guests will be able to book and take part in a selection of Destination Experiences available in each port.

From April 2022, all guests will be able to go ashore independently at overseas ports.

This is subject to each destination’s specific COVID-19 protocols and Ambassador’s own safety assessment of conditions onboard and ashore at the time.

What documentation will I need to go ashore?

Ambassador will inform all guests onboard of any requirements prior to each port of call.

These will vary by country and may include:

  • A COVID-19 vaccination certificate or 2D barcode (also known as a QR code). Some ports may request a digital copy and some a printed copy. We will advise which, on a port-by-port basis.
  • Proof of a recent negative COVID-19 test - testing will be arranged onboard and charged to guest’s onboard account.
  • A completed Passenger Locator Form where required by local authorities.

Crew

What if a crew member tests positive? Will Ambassador make guests aware if there is a waiter in the restaurant for instance?

No. The crew member will have to isolate until they receive two negative lateral flow test results, 24 hours apart.

Is crew shore leave allowed?

Yes. As a caring and supportive cruise line we want to treat our crew as best we can and in line with this will support safe, shore leave where possible.

How are crew being kept safe?

All crew will be fully vaccinated and will be allocated to work in units (or bubbles) to minimise contact with others.

If I recognise crew from previous sailings, am I allowed to greet them?

We know that some of our guests will be pleased to see familiar faces onboard, however, we would respectfully ask that social distancing is adhered to at all times.

Will I be allowed to dine with the Captain or other crew members?

Yes, we hope that by the time we are operational in April 2022, it will be possible for our guests to dine and socialise with the Captain and crew when onboard our ships.

After Cruise

What are the testing requirements for my return to the UK?

The UK government has announced that those who are fully vaccinated won't need to take an entry test prior to arrival in England, and no longer need to isolate on arrival, with the day 2 PCR test replaced by a lateral flow.

Entry requirements into the UK are subject to change.

From 0400hrs on Friday 18th March 2022, all covid entry requirements for the UK have been removed. There are no testing or Passenger Locator Forms (PLF) requirements for entry back in to the UK.

Children aged 12-17 in England will be able to prove their vaccination status or proof of prior infection via a digital NHS COVID Pass from 3 February for outbound travel.

https://www.gov.uk/government/news/uk-open-for-travel-with-all-restrictions-removed-for-eligible-vaccinated-arrivals

To ensure guests are compliant with the UK Government’s guidance on re-entering the UK, please check the latest guidance for your home country.

England: https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19

Scotland: https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine/

Wales: https://gov.wales/rules-international-travel-and-wales-coronavirus

Northern Ireland: Coronavirus (COVID-19): travel advice | nidirect

What if a guest tests positive within 48 of arriving home? Do we have to inform all guests that were on their cruise?

If a guest tests positive for COVID after returning from a cruise with Ambassador, we will not be required to inform all guests onboard that sailing.

Communication to Guests

 14 days before sailing we will email all guests updating them about vaccination requirements, testing at embarkation, onboard procedures for masks/sanitising/testing, and any port specific ad-hoc information.

General

 Will we be counting two or three doses of the vaccination as ‘fully vaccinated’?

3 vaccinations. Two doses, plus a booster is mandatory to sail with Ambassador in line with recognised UK government guidelines.

Vaccination status/requirements for children will need to be considered closer to the multi-gen sailings.

As per government guidelines – children aged 12-17 will require to be fully vaccinated. Under 12’s will be required to provide a negative PCR test result.

Some ports / destinations may insist on providing digital proof of covid vaccinations only, in advance of entry or while exploring the destination. How/when will we collect this from the guests?

It is your responsibility to check entry requirements to each port before sailing. Guests must be able to download the NHS app and show it to the local authorities. You must have access to a wi-fi enabled smartphone or tablet device. For the latest requirements please visit the Travel Visa Company or alternatively you can call on 01270 904 907.

Some ports require the below information prior to the ship arriving. Guests need to provide this information online at check-in stage:

  • When guests have had their 1st, 2nd & 3rd vaccination
  • What vaccine they had for their 1st, 2nd & 3rd immunisation

I no longer want to travel due to COVID concerns but my cruise is still going ahead, can I cancel and get my money back?

If your cruise is still going ahead as planned and you choose not to travel, Ambassador will not refund any monies paid. We advise that you check your Travel Insurance policy. Depending on the time of cancellation please refer to our cancellation policy.

If one of the guests test positive at the port and cannot travel, will you allow other members of the booking to sail? What if none of the guests want to travel?

Travelling companions will be allowed to embark and sail if they wish.

If they choose not to sail, they must immediately contact their Travel Insurance provider to check their cancellation terms and conditions. To recognise the disappointment caused, Ambassador will extend a special 10% Future Cruise Discount on all published sailings based on the best deal of the day, Offer valid for six months from the sail date.

If they do choose to sail, we will ensure they have a COVID test on day 2 onboard at the Ambassador’s expense.

To sail with Ambassador, must we have had both doses of a COVID vaccination, plus a booster? (Three vaccinations in total?)

Yes, we will only accept fully vaccinated guests. Fully vaccinated guests are classed as those who have received two vaccinations plus the additional booster vaccination, 3 vaccinations in total.

Children aged 12-17 years, must have had two doses of a UK-approved COVID-19 vaccination in order to travel with us. If they have not had two doses 14 days prior to the sailing unfortunately they will not be able to board the ship at your own expense.

Children up to the age of 11, must provide a negative PCR test, dated with 48 hours of travel, at point of embarkation.

How do guests provide Ambassador with proof of vaccination?

Guests will be asked to provide either a digital or paper copies of their COVID-19 vaccination certificate, at embarkation. Please note that if you are unable to provide one of these, you will be denied boarding.

Printing facilities will not be available at the port, so please ensure you have this printed before you arrive at the cruise terminal.

It is the guest’s responsibility to have this, and we advise all guests to carry with them their paper copy and have the NHS app installed on their smart phone, uploaded with the relevant guest’s information.

Does my Travel Insurance Policy have to include Covid cover?

It is a condition of booking that all guests hold fully comprehensive travel insurance that specifically covers cruise holidays, is valid for the entire duration of your chosen itinerary and the relevant countries guests will visit, provides full health coverage for all pre-existing conditions and the costs of medical repatriations, plus specific cover for COVID-19 related issues.  

Guests travel insurance information should be added to their “My Ambassador Sailing Account” either before, or during the online check-in process.

When will you confirm the testing process for embarkation? Will any tests be provided by Ambassador, or will these be at the guests’ cost?

Ambassador will send communication to guests 14 days prior to their departure date, detailing specific information for their cruise.

In order to provide a seamless and smooth embarkation process when you arrive at London Tilbury and to save our guests time by not having to queue, we have decided that pre-departure COVID-19 tests are best taken at home.

We are delighted to be working with Chronomics, who provide a simple and fast way to order your home testing kits and provide you with a negative certificate, to present on arrival at the cruise terminal.

Further details of how to order your home testing kits will be sent to you by email, 14 days prior to your sailing date.

It is worth noting that your home testing kits will be provided at Ambassador’s cost and at no charge to our guests. However if you do not follow the process set out when we communicate it to you 14 days prior to your cruise and if you arrive at Tilbury without a Chronomics negative test certificate, you will be charged £30pp to test on arrival.

To assist with the process, Chronomics have an extensive list of frequently asked questions. To view this, please visit https://help.chronomics.com/

Will Ambassador be testing guests throughout the cruise?

There are no current requirements to test guests regularly whilst onboard, however Ambassador request that guests monitor any symptoms whilst onboard. Ambassador will maintain temperature checks and ongoing symptom screening throughout the sailing.

Will you be publishing your COVID protocols if there is an outbreak onboard?

Onboard guests will be advised where necessary.

COVID-19 Testing

Do I need to take a COVID-19 test before my journey to the ship?

In order to provide a seamless and smooth embarkation process when you arrive at London Tilbury and to save our guests time by not having to queue, we have decided that pre-departure COVID-19 tests are best taken at home.

We are delighted to be working with Chronomics, who provide a simple and fast way to order your home testing kits and provide you with a negative certificate, to present on arrival at the cruise terminal.

Further details of how to order your home testing kits will be sent to you by email, 14 days prior to your sailing date.

It is worth noting that your home testing kits will be provided at Ambassador’s cost and at no charge to our guests. However if you do not follow the process set out when we communicate it to you 14 days prior to your cruise and if you arrive at Tilbury without a Chronomics negative test certificate, you will be charged £30pp to test on arrival.

To assist with the process, Chronomics have an extensive list of frequently asked questions. To view this, please visit https://help.chronomics.com/

Will Ambassador be general testing regularly throughout the cruise, or will this only be required if necessary for a particular port of call? If so, would we supply the tests but add the charge to onboard accounts? 

We will not be generally testing all guests once onboard. We ask that guests monitor any symptoms and test when necessary. We may however temperature check throughout the cruise.

If guests do wish to go on a Destination Experience or leave the ship independently and a test is mandatory by the port, Ambassador will provide the test however, the cost will be charged to the guests’ onboard account. You can’t use your own NHS test; you must use the onboard medical register test to get a valid test result to disembark at ports.

What are the testing requirements for my return to the UK?

The UK government has announced that those who are fully vaccinated won't need to take an entry test prior to arrival in England, and no longer need to isolate on arrival, with the day 2 PCR test replaced by a lateral flow.

Entry requirements into the UK are subject to change.

From 0400hrs on Friday 18th March 2022, all covid entry requirements for the UK have been removed. There are no testing or Passenger Locator Forms (PLF) requirements for entry back in to the UK.

Children aged 12-17 in England will be able to prove their vaccination status or proof of prior infection via a digital NHS COVID Pass from 3 February for outbound travel.

To ensure guests are compliant with the UK Government’s guidance on re-entering the UK, please check the latest guidance for your home country.

England: https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19

Scotland: https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine/

Wales: https://gov.wales/rules-international-travel-and-wales-coronavirus

Northern Ireland: Coronavirus (COVID-19): travel advice | nidirect

What if a guest tests positive within 48 of arriving home? Do we have to inform all guests that were on their cruise?

If a guest tests positive for COVID after returning from a cruise with Ambassador, we will not be required to inform all guests onboard that sailing.

When will you confirm the testing process for embarkation? Will any tests be provided by Ambassador, or will these be at the guests’ cost?

In order to provide a seamless and smooth embarkation process when you arrive at London Tilbury and to save our guests time by not having to queue, we have decided that pre-departure COVID-19 tests are best taken at home.

We are delighted to be working with Chronomics, who provide a simple and fast way to order your home testing kits and provide you with a negative certificate, to present on arrival at the cruise terminal.

Further details of how to order your home testing kits will be sent to you by email, 14 days prior to your sailing date.

It is worth noting that your home testing kits will be provided at Ambassador’s cost and at no charge to our guests. However if you do not follow the process set out when we communicate it to you 14 days prior to your cruise and if you arrive at Tilbury without a Chronomics negative test certificate, you will be charged £30pp to test on arrival.

To assist with the process, Chronomics have an extensive list of frequently asked questions. To view this, please visit https://help.chronomics.com/

Will Ambassador be testing guests throughout the cruise?

There are no current requirements to test guests regularly whilst onboard, however Ambassador request that guests monitor any symptoms whilst onboard. Ambassador will maintain temperature checks and ongoing symptom screening throughout the sailing.