Guest Services

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My Ambassador Sailing

As a sustainable cruise line, all pre-cruise information and documentation will be available online only, through our My Ambassador Sailing facility.

All guests are required to submit their API (Advance Passenger Information) to us via our website, by visiting our My Ambassador Sailing facility or via the Ambassador Cruise Line App. This can be done once within 90 days of sailing but must be completed no later than 24 hours prior to departure.

In addition to this, guests are able to book destination experiences, enter their guest information, advise us of their dining requests, view their embarkation time, complete the pre-travel health declaration, opt in/out for complimentary upgrades, choose their bed configuration, download their car parking permit/coach voucher and once within 72 hours of sailing, check in for their cruise, download luggage labels and also, download their boarding pass which must be presented at the terminal for embarkation.

Those booked directly with us can also add drinks packages, add car park and/or coaching to their booking and pay their balance.  

In the meantime, if you have any questions please click here to refer to our FAQs, which are under constant review and updated regularly.

If you do need further assistance, please contact our Guest Services Team on and they will be happy to help you.

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Copyright 2024 Ambassador Cruise Line is a trading name of Ambassador Cruise Holidays Limited.

Ambassador Cruise Holidays Limited is a company registered in England and Wales. Registered number: 13299365