Sail Away for Less

They deserve all the help and support that they can get in these Interesting times!

Satisfied customer.

Easy to use website. Only problem was, the reply went to "junk".

Looking forward to a better experience once we set sail!

This review was sought before the cruise took place so it is written on the basis of the booking procedures, the ease of use of the app or web site and the telephone response. The first problem was that although one of our party of 5 had a passport perfectly valid for a cruise to Europe for Christmas markets, the online technology did not accept a residual period of under 6 months. That meant that none of our party could register our passports in advance. In order to satisfy ourselves that there would be no problem at embarkation, I had to phone guest services, only to be placed at number 40 in a queue. The next problem came when the cruise was change from 5 to 4 days. There was no problem with the invoice, with the financial adjustments being handled well. However, the change in date of embarkation meant that one of our party needed to spend time to cancel pre-booked trains and drive to Tilbury instead. We found it impossible to add an extra car parking request via the website and ended up having to ring again. This time I was 34th in a queue and it was an hour before I was answered. I have to say that the issue was dealt with efficiently but it took a lot of time. This was disappointing after the news that with 3 days notice, the cruise had changed significantly.

Booking on line was no problem.

Everything was everything I expected, as it should be.

Brilliant around.

not cancel cruises for a start and when doing so keep the embarcation time

Great service under difficult circumstances due to ship maintenance

Fast rebooking after cancled cruise

Not actually left yet. Cruise cancelled and sent details that mow sailing later. On a different ship, less days and different itinerary ?

Terrible

I can’t even award them 1 star. What has happened here is unbelievable!! I think they should give their customers more notice that their cruise has been cancelled it’s not ok to do this just 3 days before they are due to go and not to think that it’s ok to change customers to another ship, reduce the days they are going for, change the places they are visiting and change the accommodation and think that it’s acceptable to inform their customers in an email. We are so upset by this it’s absolutely disgusting tocactclikexthis is the norm. It may be for ambassador but it isn’t for customers!!

Not as advertised

Advertised as German Market final product not as advertised

Simply the best! Better than all the rest

They provide excellent service to customers with courtesy and efficient results. We have moved, after 64 cruises with Fred Olsen, to Ambassador . So far enjoyed 3 brilliant cruises and soon embarking on 2 more. We will not go to any other cruiseline as none come near their 99%

Friendly, knowledgeable

I have had to change cruises a couple of times and they have been very accomodating. Staff are friendly. I book through an agent but their web site is very easy to use and kerps you up to date.

I'm,sorry but you could have given us more notice, we have packed and seen our family and friends. With 3 days to go. I am disappointed but as you would say get on with it. What a let down, I'm sure with all your friends in the shipping industry you could have filled there ships or tried. We were so looking forward to Christmas cruise away. I hope you reply to this email, I don't know how you compensate for the loss. Andrew Nimmo

Good experience in revising previous booking

I needed to change my booking, and this was carried out in a very efficient manner. I received an amended invoice in minutes.

Easy to book

friendly and efficient service, the booking was completed fuss free within 10 minutes

Once I was able to contact the cruise line by phone everything, bookings etc. was handled promptly and efficiently. As I am a Canadian customer my credit card was unable to complete the bookings on line. Your system would not accept it.

Probe for discounts

The advisor on the 2nd call was outstanding. They were far more knowledgeable and helpful regarding discounts etc

Very happy with the fast and efficient service

yes very happy with the fast and efficient service

more reliable telephone service which kept breaking down causing calls to the sales team to terminate