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Goede service

Zeer vriendelijke en behulpzame medwerker. Jane heeft ons zeer goed geholpen om een om-boeking te doen van Tilbury naar Amsterdam. Geweldige service.

Heel fijn

Ondanks een fout die ik zelf maakte werd er zonder veel gedoe een oplossing geboden en uitgevoerd. Zeer vriendelijk medewerkers

booked with Hays Travel had to amend my previous booking to an earlier cruise with you went very smoothly no problems

Your booking agent Audra was so helpful and knowledgeable it was pleasure handing over my money to her.

Booking from Australia hampered by no AU office.

too long to answer call

Staff member great couldn’t be faulted but waited too long to get answered

I was extremely impressed with Audra knowledge of the exact cruise I wanted

Audra was brilliant, very helpful and friendly, informative and made booking our cruise very easy.

Excellent service, friendly staff, so helpful

Not acceptable communication feedback.

Difficult to contact on the phone and everything has to be done via the internet (e-mails) but even this is fraught with very poor response problems. Due to an allergy issue that had to be highlighted & waiting for an answer that only came in the afternoon prior to next days sailing we never made the cruise we had booked on.

Not easy to call on the phone. .

Not able to call. Line too busy. I did my booking on line with questions?? Tried to open a/c got so far still waiting for a code to complete!. Was advised W/list Single May take long to confirm, booked ocean view. Then had a call back next day to confirm waitlist single, asked to cancil ocean view but said no!,

Poor on line booking

The booking system reverted to a saver fare when I wanted the all inclusive fare. To book this separately costs over 500GBP extra. Seems like a con to me

I did this on line & it is a bit confusing at times, especially for an octogenarian

A First Class Cruise Line

The service offered and given by Ambassador is excellent. We have previously cruised with them and found their customer service second to none. Highly recommended cruise line.

Good service

Excellent service and everything explained when I booked what I needed to know.

Last minute cruise

Dispit a wait on the phone it didn't take that long Staff helpful friendly polite Got booked on a last-minute cruise room assigned dinning sorted and all done in no time

As always excellent service

The member of staff who dealt with me was most helpful and cheerful

Disappointed that you do not get confirmation by post, but if the cruise is any good I met let you off.

Very helpful staff

When I eventually got through after being cut off twice. I was helped by a lovely helpful lady Julie . We managed to get a cabin of our choice,. On the cruise we wanted, which my daughter her husband and two children are on. Julie even linked us up so we would be eating on the same table every night. Very helpful pleasant person . Thank you Julie.

Bargain .

Very helpful and immediately offered us an upgrade . Was actually cheaper than the River Cruise we have just had as 2nd passenger goes half price.

Pleasant friendly staff