FAQs

In line with public health and international food and beverage safety regulations, guests are not generally permitted to bring their own food or beverages onboard. However, Ambassador are pleased to allow a small amount of commercially sealed, non-perishable confectionery items (such as biscuits, chocolates, or sweets) strictly intended for personal consumption within your cabin. These items must be packed inside checked luggage and must not be shared with other guests or crew.

For those wanting to bring soft drinks, guests are permitted to bring up to 12 cans/small bottles per cabin however, these cannot be consumed in public areas. It is strictly prohibited to bring alcohol onboard and any found will be confiscated and stored until the end of the cruise.

Exceptions to these rules may be considered for specific medical needs however, supporting medical evidence must be submitted and approved prior to travel. Please contact our Guest Services Team for further information.

At Ambassador, we want all our guests to feel comfortable as they enjoy the sunshine however, we kindly ask that appropriate swimwear be worn in all public areas, including pool decks and sun terraces. While some guests may choose to sunbathe more freely in the privacy of their own balconies, we appreciate your understanding in helping us maintain a family-friendly atmosphere in shared spaces, out of consideration for fellow guests.

Cabins onboard Ambition & Ambience are fitted with UK 3 pin socket with some allowing for USB charging. Whilst Renaissance is fitted with European 2 pin round socket, so don’t forget to pack your adaptor!

To enable guests to budget for any extra costs, we are offering a selection of Ambassador Drinks Packages that include service charges, gratuities, and other additions. Savings are available on these packages when booked and paid for before your cruise.

During the day, we suggest that you wear casual clothing for your comfort. For the evenings on board, every day the Daily Programme suggests, as a guide, a mode of dress for that particular evening’s events.  

There are generally two ‘formal’ or gala nights planned every 7-12 nights when many gentlemen wear dinner jackets, although a lounge suit is quite acceptable. Ladies on these occasions have a chance to dress up and often opt for evening or cocktail dresses. Please note that jeans, T-Shirts, shorts and open neck shirts are not permitted in the main restaurant on Formal or Gala evenings. 
On evenings proposed as ‘smart’, a suit or smart jacket and trousers, with or without a tie, for the men is suggested and the ladies have further opportunities to look elegant in cocktail dresses or trouser suits.  

A ‘casual’ recommendation often covers evenings spent in port or when a special event such as a deck party is scheduled.  In these cases, the choice of dress is left entirely to you.

As general guidance, the number of formal nights onboard is as follows:

2-5 Nights -1 formal night
6-20 Nights - 2 formal nights
21-41 Nights - 3 formal nights
Over 42 Nights - 5 formal nights

For further information, please visit: https://www.ambassadorcruiseline.com/blog/ultimate-guide-to-cruising-dress-code-with-ambassador/

Our beverage prices are very competitive with a typical Gin & Tonic (Tanqueray) costing around £7.50, a large beer £4.50, a cappuccino £3.00, Coca-Cola £3.00 and our cocktails costing approximately £7.00. Ambition, Ambience and Renaissance will all be priced in Pound Stirling onboard.

Of course, this can be done during the online check-in process. Please visit My Ambassador Sailing once within 72 hours of sailing.
Those who wish to settle their account in cash, must place a cash deposit to their onboard account at Reception within 24 hours of boarding. Please note if you are wishing to settle your account in cash, Ambition, Ambience and Renaissance will require Pounds Stirling.

All prices onboard our ships are quoted in sterling. A cashless system is in operation for all your onboard purchases. An account is opened for you at the start of your cruise for purchasing goods and services on board. All purchases are charged to your shipboard account and a final invoice is presented at the end of the cruise itemising all charges. This can be settled by MasterCard or Visa credit cards, or by Visa debit cards.  Guests who prefer to pay by cash may top-up their cruise card by visiting reception.

Guests wishing to charge onboard expenditure to their credit card must register their chosen card during the embarkation process. Your card will be pre-authorized for £1.  This pre-authorization will appear on your bank statement as a pending transaction until the end of your cruise.

During your cruise we will top-up your pre-authorised or pending amount in line with your account activity. You can check your account balance at any time using the ALL ABOARD APP, or at the self-service kiosks located around the ship. Your account will be closed at 0300 hrs on the day of disembarkation. Please note any purchases made after this point must be cash only. Any pending payments are typically released within 7-10 days after your sailing has been completed. However, some banks may take longer to release these funds. Please note that banks can hold pre-authorised amounts for up to 30 days, after which they must release them. Unfortunately, Ambassador Cruise Line has no control over when your bank releases pending payments.

All three ships have a self-service launderette, which guests can use independently for a small charge. These can be found on Deck 10 on Ambience, Deck 9 on Ambition and Deck 6 on Renaissance. All three ships also offer a payable laundry service and details of this can be found in your cabin. Please speak to the Reception once onboard for further details.

Evening highlights include production shows from our talented show team of professional entertainers and live acts. Music and dance feature prominently as well as quizzes, various games, activities, and our very detailed guest speaker programme. Full details will be confirmed in the Daily Programme.

Ballroom dancing and dance hosts may only be available on selected sailings but are not available on every sailing. Full details will be confirmed in the Daily Programme once on board. Themed Cruises are advised in our Cruise Collection brochure and on our website in the Onboard Experience section.

The onboard shops are open daily when the ship is at sea, but local customs regulations do not permit the sale of duty-free goods whilst a ship is in port.

On Sundays at sea, we offer an interdenominational church service.

We kindly ask that sunbeds are not reserved in advance and are only utilised whilst you are actually using them.

It is strictly prohibited to bring alcohol aboard at embarkation and any found will be confiscated and stored until the end of the cruise. Any alcohol purchases made ashore during the cruise should be handed to Security on re-joining the ship. These will be returned upon disembarkation.

Foldable bicycles are permitted but these must be stored in your cabin at all times and it is the guest’s responsibility to take them on/off the ship in all ports. Please note, if you are embarking on one of our Fly-Cruises, bicycles will be charged as additional luggage. Further details will be advised closer to sailing.

Our pools are not heated and are filled with seawater which is chlorinated and treated. Please note that due to local customs regulations, the pools may not be filled during port days and for health and safety reasons are emptied each evening.

In all cabins, there are beach towels for your use around the pools and open decks. If you should take them ashore, please ensure you bring these back to the ship or you may be charged for a replacement.

You will find a 24-hour room service menu in your cabin, offering a range of drinks and snacks, both hot and cold. Room service costs will be charged to your onboard account.

An attractive programme of optional Destination Experiences is offered at the majority of our ports of call. The exact content, pricing and full details of the programme and how to pre-book will be communicated to you closer to your sailing departure. Availability permitting, you will also be able to book once onboard with our Destination Experiences Team, who will be pleased to assist you in selecting the Experiences most suitable for your requirements.

Of course! Please visit the guest services team to view the wonderful Ambassador Moments that we offer. They are sure to help you celebrate in style. 

We may be able to offer this however, this is at the discretion of the local port authorities and we must follow their regulations.  We can make the necessary enquiries for you but it may take some time to seek approval. Please contact one of our Guest Services Team at guestservices@ambassadorcruiseline.com to discuss further.

You may wish to inform your family, friends, or business associates that, whilst on board, you can be contacted via the ship’s satellite telephone system. Calls will be picked up in Reception and can then be transferred to the cabin. 

With the Introduction of Starlink technology onboard we are excited to launch our new range of Wi-Fi options for guests. 

Wi-Fi packages will be available to purchase once on board.

Find out more here.

All guests must be at least 18 years old at the time of sailing to board either Ambition or Ambience. Families with children between the ages of 3-17 are welcome onboard Renaissance.

Guests are requested to smoke only in the designated smoking areas on open decks. E-Cigarettes or similar are permitted only in the designated smoking areas.

All your unforgettable experiences onshore and onboard will be photographed, as well as sound and image recordings captured by our professional team of photographers. The images will be presented on board and will be available for guests to purchase.

The sound and image recordings may be broadcast on the ship’s TV channel during the cruise and also used to produce the travel film, which guests of the respective voyage will be able to purchase.

If you do not want to be photographed or filmed, please inform the photographer present. Images presented in the digital photo gallery can also be removed from the display instantly at your request, please alert a member of the photo team to do this.

The photos available to purchase can be found at the onboard digital photo display. To simplify the selection and in line with Ambassador’s substantial values, we have an automatic biometric photo matching process, through facial recognition. This reduces the need to print and waste paper however, this process is optional and it is possible to make purchases without using this process.

Ambassador Cruise Lines has chosen to protect its customers through ABTOT (Association of Bonded Travel Organisers Trust Limited) rather than ABTA, as it provides a more tailored and effective form of financial protection for the type of cruise and travel packages the company offers. ABTOT is a government-approved body that specialises in providing bonding solutions for travel organisers, ensuring customers are fully financially protected if their holiday cannot go ahead due to company insolvency. This protection covers pre-payments and, if necessary, repatriation costs, giving customers peace of mind when booking with Ambassador.
ABTOT is particularly well-suited to non-flight-based packages, such as cruises departing directly from the UK. This makes ABTOT the more appropriate choice for Ambassador’s operations, as the majority of their cruises sail from British ports. By working with ABTOT, Ambassador can meet all legal requirements under the Package Travel Regulations while offering customers a robust, transparent, and independent form of security.
Ultimately, Ambassador’s decision reflects its commitment to customer trust and confidence, ensuring that every booking is financially protected under a scheme best aligned with the company’s business model.

All photographs will be stored for 60 days, after the end of the cruise. This is to fulfil any warranty claims and/or post-cruise sales.

The currency onboard Ambience, Ambition & Renaissance is Pound Sterling (£ - GBP).

The reception will hold a limited amount of certain local currency onboard and operate a small bureau de change facility to enable you to exchange your sterling and/or euros to certain currencies. However, guests requiring a large amount of currency are strongly advised to obtain this in the UK prior to the cruise.

For your greater convenience, we operate an automatic service charge and gratuity system which is automatically added to your onboard account.

For all guests an amount of £7 per person per night (£6 per person per night on cruises of 16 nights or more per night) - will be automatically added to your onboard account. For children aged 12-17 years of age, where applicable on a multi-generational sailing, an amount of £4 per person per night will be automatically added to your onboard account.

Ambition, Ambience and Renaissance will all be priced in Pound Sterling.

All service charges and gratuities are collated so a portion goes to each crew member who helps to make your cruise special. This includes our hard-working front of house team. But, also, the team who work behind the scenes on board to help deliver the Ambassador experience.
If you notice an issue that makes you think twice about our service charge, be sure to speak with one of our Guest Services Team who will try to resolve the matter before a charge adjustment becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. Of course, if you want to also reward a crew member personally in addition for excellent service, feel free to do so!

If you purchase one of our Ambassador Drinks Packages, gratuities are also included. However, please note that the gratuity contribution cannot be removed from any of the packages.

The services of our qualified medical staff are available to you onboard in the event of ‘mal de mer’ or an emergency. It should be noted that the NHS does not cover treatment on the ship and there is a scale of charges for surgery visits and medical treatment.

Ambassador Cruise Line warmly welcomes guests with disabilities, including those with mobility restrictions as well as restricted sight and hearing. However, with the very different nature of a cruising holiday when compared to one on land, and purely for safety reasons, such guests should be accompanied by an able-bodied, or a fully sighted/hearing companion (as appropriate), who will be responsible for providing any assistance that you may require both onboard and ashore.
Ambience has 13 cabins adapted for those needing mobility aids. Ambition has 2. Renaissance has 2 partially disabled cabins.
Guests booked into one of our Disabled cabins, will be able to use their mobility aid throughout the vessel; however, those taking a wheelchair or scooter for temporary use only, may be asked to park or leave their mobility aid in designated areas near certain public venues, including the restaurants and show lounges, in order to leave access routes clear. Guests who are not booked in a Disabled cabin must be able to walk short distances in some venues, without the support of larger mobility equipment (eg scooters).
There are size and weight restrictions for the mobility equipment that can be taken onboard. For further information of the restrictions in place, please refer to our Mobility Policy which can be found here: Mobility Policy | Ambassador Cruise Line

For your comfort and convenience, the interior temperature is centrally set at 21c/22c.

Yes, we are pleased to cater for a range of dietary requirements. Our onboard teams can provide options for guests who require gluten-free, vegan, coeliac, kosher and halal meals, as well as dairy-free alternatives.
To ensure we can prepare for your needs, we kindly ask that you inform us of any dietary requirements at the time of booking, or no later than 7 days prior to your departure date.
For those who require kosher meals, we ask for a minimum of 6 weeks’ notice, as this may require additional ordering time to accommodate.
If you have more specific dietary requirements or would like to discuss your needs in more detail, please contact our Guest Services team by email prior to your sailing.
Once on board, our restaurant teams will also be happy to assist you in selecting suitable menu options throughout your cruise.

Ambition, Ambience & Renaissance will offer two dinner sittings and on days at sea, these sittings are normally timed to commence from 17.45hrs and 20.15hrs. These timings may vary during port days. Please state any preferences for a particular dinner sitting and/or table size at the time of booking, or via My Ambassador Sailing no later than 14 days prior to your departure date. Please note that any specified preference is made on a request basis only and cannot be guaranteed.
Breakfasts and lunches are ge

Yes, Ambience offers two speciality restaurants onboard. Saffron is our Indian & Asian inspired restaurant and will be charged from £19.95pp. Sea and Grass is our fine dining experience and will be charged from £29.95pp (with the opinion of an additional £7.50pp for wine pairing).
Ambition also offers two speciality restaurants onboard. Again, Saffron is our Indian & Asian inspired restaurant and will be charged from £19.95pp. Lupino’s is our Mediterranean-style restaurant with a relaxed, al-fresco feel and will be charged from £14.95pp.
Renaissance offers three speciality restaurants onboard, Pan Asian, Caribbean and a Fine Dining Steak House. The prices of these restaurants will be confirmed whilst you are onboard.

Please click here for further information

Whilst breakfasts and lunches are generally served in the restaurants on an open seating basis, two sittings with allocated seating are operated for dinner in the evening. On days at sea, these sittings are normally timed to commence from 17.45hrs and 20.15hrs and these timings may vary during port days. You should state any preferences for a particular dinner sitting and/or table size at the time of booking. Please note that requests for specific dining sittings and/or table sizes will generally be treated strictly on a ‘first-come, first-served’ basis and will be subject to availability. Whilst every effort will be made to accommodate preferences, no guarantee or confirmations can be given.

For guests booked in one of our suites your cabin will be ready on arrival. After completing check-in and boarding the ship you will be able to go straight to your cabin. Guests who are not booked in a suite, your cabin will be available from 14:00 onwards on the day of embarkation, we invite you to enjoy lunch and wait in the comfort of the public lounges until your cabin is ready, please listen to the announcements onboard for when you are able to proceed to your cabin.
Please note timings are subject to change based on the ship’s arrival and embarkation timings.

No, for safety reasons we cannot allow guests to use an iron in their cabin.
Ambition & Ambience offer self-service ironing facilities for guests to use free of charge.

Yes, towels are provided and changed daily, however, if you want to help the environment, speak to your cabin steward and have these changed as and when needed.

On Ambience and Renaissance, every cabin and suite comes with a small fridge. On Ambition, fridges are available in suites only. If your cabin doesn’t have one and you need to store medication, simply speak to Reception once onboard and they’ll be happy to arrange safe and accessible storage for you.

Safety deposit boxes for your valuable items, jewellery, money, and documents are available in each cabin on board.

All cabins onboard Ambition, Ambience and Renaissance have tea and coffee making facilities. For health and safety reasons, guests are not permitted to take their own kettle on board. Complimentary tea and coffee are provided from various stations 24 hours a day.

In ports of call where it is not permitted for guests to walk inside the port, a complimentary shuttle service will be provided to either the port gates or the local town. In some ports of call, if local regulations allow, an optional shuttle service may be provided and a cover charge for this will apply. Please note that not all ports of call require a shuttle service owing to their proximity to the local town/city. Further information on shuttle services will be available once you are onboard.

To pass on feedback or make a complaint regarding the service you have received prior to sailing with us, please send an email to: guestservices@ambassadorcruiseline.com  

For any post cruise queries, please send an email to: guestrelations@ambassadorcruiseline.com

For any queries, feedback or comments whilst onboard, please visit our Reception team who will be happy to assist you.

The car parks at all of our embarkation ports are locked securely for the duration of our cruises, and are only opened on departure/return dates. If you disembark prematurely and would like to collect your vehicle on an alternative day, please contact our Always Here 24/7 Emergency support line on + 44 (0) 1708 973 601 or email alwayshere@ambassadorcruiseline.com, who will be able to contact the port staff and arrange a suitable time. Please do not proceed to the port, without having obtained confirmation of an agreed date and time for collection of your car. 

If you return home and discover that you have not collected all your luggage following disembarkation, please contact one of our Guest Services Team on 0333 052 7911 or email lostproperty@ambassadorcruiseline.com

Should you discover after returning home that you have mistakenly taken someone else’s luggage, please contact one of our Guest Services Team on 0333 052 7911 or email lostproperty@ambassadorcruiseline.com

It is the responsibility of the property owner to cover the cost of carriage. Should you have taken another guest’s luggage in error, you will also be responsible for the cost of carriage involved in returning it to the rightful owner.

Please note that before any items are returned to you, they will be passed to the necessary authorities to be opened and checked for security purposes. Ambassador will not be held responsible for any damages or costs that are incurred during this process. Please note: - It is the responsibility of the property owner to cover the cost of carriage. Should you have taken another guest’s luggage in error, you will also be responsible for the cost of carriage involved in returning it to the rightful owner.

A nominal charge of £50 per item of luggage will be charged for the return administration and postage subject to value, size and delivery address.

Should you leave an item onboard, please email lostproperty@ambassadorcruiseline.com and we will liaise with the ship to try to locate and retrieve this for you.

Clothing and non-valuable items found onboard at the end of each cruise will be kept for one week after the return date of the cruise, if claimed within one week the items will be offloaded and returned to their owner at the cost as stated below. Clothing and other non-valuable items not claimed after this time will be taken ashore and given to local charities.
For reasons of health, hygiene and storage capacity, we are unable to retrieve any items such as duty-free, food, spectacles and sunglasses, personal items such as hairbrushes, combs, toiletries, perfume and medication, costume jewellery or other items deemed non-valuable.

Valuable non-clothing items will be held for a maximum of 30 days from the return date of the cruise, if unclaimed any items will be donated to local charities.

A nominal figure of £30 will be charged for the return administration and postage subject to value, size and delivery address.

We have a standard range of television channels (including news & film) on board.  We do not normally show major sporting events on board as not all guests have the same level of interest and licensing restrictions for public venues can be restrictive.  We do offer a Wi-Fi internet connection for guests who want to keep up to date with special events. For further details of our Wi-Fi packages that you can purchase once onboard, please see here.

Peace of mind is our priority here at Ambassador. We know how important it is to feel financially protected and to be able to book with confidence, and as an ABTA member (Y6765), we are part of the UK’s leading travel trade association, widely acknowledged as the mark of trust and reassurance associated with travel brands. In addition to being ABTA members, our guests are financially protected by a Financial Failure Insurance policy which is managed by TMU Management Limited and underwritten by Accelerant Insurance Europe SA who are regulated by the Financial Services and Markets Authority (3193).   We will continue to pay guests’ deposits and balance payments into an independently managed trust account.

Your luggage cannot be left onboard either before you join, or after you disembark the ship. It must be kept with you at all times and remains your own responsibility.

For all cruises departing and returning to the UK there is no luggage restriction. For safety reasons, each bag/suitcase must not exceed 23kg.
Suit carriers and open bags must be retained as hand luggage and must not be included in checked-in luggage.
For guests travelling on one of our fly-cruises, the luggage allowance will vary based on flight cabin class. Further details will be advised closer to sailing. Please note we have no luggage facilities, and all luggage must be stored in your cabin.

Once within 72 hours of sailing and providing you have submitted your API (Advance Passenger Information) to us, online check in will open for your cruise and within this, you will be asked to complete the Health Declaration.  Providing you have completed this, you will not be asked to sign another declaration upon arrival at the port. 
However if you do not complete the online check in process, when you arrive at the terminal, you will be required to complete a Health Questionnaire. If you have suffered from any flu-like or viral symptoms such as a cough, fever, diarrhoea, vomiting etc within the 72 hours before sailing, you must immediately contact your GP and notify us providing details of the symptoms suffered. Based on the information you provide, if we reasonably feel that you are not fit to travel, we will not allow you to board.

Yes, if you require more luggage labels you can download these from ‘My Ambassador Sailing’.

If you are booked with a Travel Agent, it is the Agent’s business address that will show on your invoice.

Ambassador is a ticketless cruise line, so we will not issue guests with a physical cruise ticket. Instead, once within 90 days of departure (but no later than 24 hours before sailing), all guests are required to submit their API (Advance Passenger Information) to us via our website, by visiting our My Ambassador Sailing facility or via the Ambassador Cruise Line App.

Once this information has been submitted, you will be able to log in to ‘My Ambassador Sailing’ to check in online and to download your boarding pass and final documentation once online check in opens, 72 hours prior to sailing.

It is most likely that you have received a complimentary cabin upgrade, however, please contact your booking agent or one of our Guest Services Team to confirm.

If you have booked one of the Cabin Guarantees that are available on certain cruises, we will allocate you a ‘guaranteed’ cabin at the fare quoted for your chosen grade of accommodation. Please note that you may ultimately be berthed in a higher grade of cabin for the same price, but in some circumstances, this may be located on a lower deck, or have an obstructed view. In most cases, the cabin number will be confirmed once online check in opens; however, we reserve the right to make changes up to the time of embarkation.

We may also offer entry level guaranteed cabins on certain cruises – simply offering a guaranteed inside or outside cabin as standard, perfect for those who don’t mind where their cabin will be on the ship. Again, these cabin numbers will not be confirmed until online check in opens, 72 hours prior to sailing.

Embarking or disembarking at a port that is not considered the ships’ ‘home port’ may be possible, however, we will need to seek approval from the relevant authorities before confirming authorisation. Please inform us of any such requests as soon as possible. If approved, we will provide you with confirmation. You will be charged for the full published itinerary. Please note that all travel arrangements to/from the ship will be your responsibility and at your own cost. If for any reason the ship is unable to get into your chosen embark/debark port, then you will be fully responsible to make alternative arrangements to embark/debark the ship. It is your responsibility to ensure that you have the correct documentation in place which includes but is not limited to; local testing requirements, passenger locator forms, travel insurance and applicable visas. Ambassador Cruise Line will not be held responsible for any associated costs that you may encounter, in the absence of the necessary documentation or for travel to/from the chosen ports. Should we receive any charges form local authorities, these will be passed on to the guest

You should contact the Always Here Emergency Support Team on 01708 973 601, before you are due to travel to embark, to confirm the ship’s current location and estimated timings for arrival at the re-embarkation port.

From 12 October 2025, the European Union’s (EU) new Entry/Exit System (EES) will begin. This is a new digital border system that will change requirements for British guests travelling to the Schengen area.

If you are travelling to a country in the Schengen area using a UK passport, you will be required to register your biometric details, such as fingerprints and a photo, when you arrive. You do not need to take any action before you arrive at the border, and there is no cost for EES registration. After it is fully implemented, EES registration will replace the current system of manually stamping passports when visitors arrive in the EU.  

However, it has been confirmed that cruise passengers embarking and disembarking their cruise in the UK, will not be required to go through the EES process.

Guests embarking or disembarking their cruise at a port that is not considered the ships’ ‘UK home port’ and instead is a country in the Schengen area, will be required to go through the EES process. We are working with our Port Agents to make the process as smooth as possible however, this is likely to cause delays to your embarking/disembarking procedures and this will be wholly out of Ambassadors’ control, so please plan your timings accordingly.
For more information, please visit: EU Entry/Exit System - GOV.UK

We will always assist Guests who need to disembark the ship in the event of an emergency on board or at home.  Disembarking the ship during a cruise and rejoining at a later port for other reasons can cause difficult immigration issues and is not encouraged.  If you need to leave the ship and then re-embark at a different port on the itinerary, please make sure that you notify us as soon as possible. Relevant authorities will need to be advised and their authorisation will be needed in advance. We will do our best to support you, but timings for non-emergency immigration authorisations may be beyond Ambassador’s control. Please note that it is your responsibility to ensure you have the correct documentation in place for the ports you wish to disembark/re-embark the ship. This includes but is not limited to; local testing requirements, passenger locator forms, travel insurance and applicable visas. Ambassador Cruise Line will not be held responsible for any associated costs that you may encounter, in the absence of the necessary documentation. Should we receive any charges from local authorities, these will be passed on to the guest.

If your absence relates to something urgent that was unforeseeable before the departure of the vessel, please inform the ships’ Reception team as soon as possible.

You should contact the Always Here Emergency Support Team on 01708 973 601, before you are due to travel to re-embark, to confirm the ship’s current location and estimated timings for the re-embarkation port of your choice.

The embarkation procedures at UK ports normally commence four hours before the published sailing time. Providing you have submitted your API (Advance Passenger Information) to us by visiting our My Ambassador Sailing facility online or via the Ambassador Cruise Line App, your provisional embarkation times will be displayed on My Ambassador Sailing 21 days prior to your departure date however, final embarkation times will be confirmed on your boarding pass, 72 hours before sailing. For final disembarkation, you should allow approximately 90 minutes from the scheduled arrival time before disembarkation will commence. Allocated disembarkation times will be confirmed once onboard.

Any guest who does not provide us with their information within this set timeframe, will be charged £75 per person on arrival at embarkation. In addition to this, the guest will be unable to board and will be required to wait until we have submitted their information to the Home Office, and we have received authority for permission to travel.

No, you will be able to remain on board for the duration of the turnaround. You can of course go ashore too and you won’t need to join the embarkation queue when you return. You will however need to visit Reception, to collect a new cruise card when the second cruise begins. Please note your personalised ID cruise card will be used for all onboard purchases and also, as security each time to leave and re-join the vessel. Please note, your cruise card will state your name, nationality, DOB, muster station, any drinks package (should you have pre-purchased one) and the dates of your cruise.

A technical call is a short duration visit to a port that is made for a specific purpose only. Such reasons for scheduling a technical call include the taking on of freshwater or fuel oil or embarking or disembarking participants of an organised destination experience that commences at one port and re-joins the vessel at another. Independent guests cannot go ashore during these brief technical calls.

The cruise itineraries published are subject to amendment. Should major changes to the ports of call, other than timings, berth adjustments or the order in which they are visited become necessary, we shall try to notify you in advance.

At times, events out of our control such as adverse weather or sea conditions may result in a change of itinerary. Alternative arrangements will be made where possible.

It is a condition of booking that all guests hold fully comprehensive travel insurance that specifically covers cruise holidays, is valid for the entire duration of your chosen itinerary, provides full health coverage for all pre-existing conditions and the costs of medical repatriations. It should also include Personal Luggage insurance since there is limited liability for loss or damage. We are delighted to be working with Holiday Extras, who are able to provide our guests with exceptional value fully comprehensive cruise travel insurance cover, please visit www.holidayextras.com/ambassadorcruiseline/insurance.html to find out more.

It is a guest’s own responsibility to ensure that they hold the correct documentation to visit the countries shown on their chosen itinerary. The Foreign and Commonwealth Office provides up to date information for all British travellers – visit www.fco.gov.uk. Failure to have the correct documents prior to sailing will result in you being denied boarding. The Visa Travel Company is Ambassador Cruise Line’s preferred visa, testing and entry provider. They can offer help and advice on specific requirements for Ambassador Cruise Line’s cruising itineraries as well as independent travel.
Starting from 2 April 2025, all non-UK nationals will be required to obtain an Electronic Travel Authorisation (ETA) in order to travel to the United Kingdom. If you do not hold a British passport, we strongly recommend visiting Apply for an electronic travel authorisation (ETA) - GOV.UK at your earliest convenience. This will help ensure you meet the necessary requirements and possess the correct documentation for your nationality. Please note that approval may take up to three working days, so we advise applying well in advance of your planned departure date.
For more information please visit [https://thetravelvisacompany.co.uk/ambassador-cruise-line/][https://thetravelvisacompany.co.uk/ambassador-cruise-line/) or you can call on 01270 904 907.

A passport is essential for all cruises, including mini-cruises and sailings around the British Isles and the Republic of Ireland, and all British Citizens must hold a full 10-year passport. For travel to an EU country (except Ireland), or Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino or Vatican City, you must meet the Schengen area rules. As a general rule, your passport must meet 2 requirements. It must be: 1. less than 10 years old on the day you enter (check the ‘date of issue’) 2. valid for at least 3 months after the day you plan to leave (check the ‘expiry date’).  For travel outside of the EU your passport should be valid for 6 months after the date of your return. We will follow UK Government advice (which can be found here Foreign travel advice - GOV.UK however it is worth noting, that passport requirements when entering by sea, may differ from the entry requirements when arriving by air. If in any doubt of the validity of your passport, please contact our Guest Services Team at least three months prior to travel.

If you do not hold a valid 10-year British passport, please note it can take up to twelve weeks to obtain a new one. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

For our Onboard Festive Events, a passport is not compulsory however all guests must present photographic identification at embarkation.

We do not offer any option of printed documentation. All cruise information and documentation will be available online only through our ‘My Ambassador Sailing’ facility. 

As all our documentation will be accessible online only, you must have an email address in order to make a booking. Please call our Sales Team for further information.

Please note we do not offer any printed documentation.

As a sustainable cruise line, all cruise information and documentation will be available online only, through our My Ambassador Sailing facility on our website.

Here, you will be able to add your passport details, provide us with your travel insurance and next of kin information, add Drinks Packages to your booking, pay your balance (if booked directly with us) view our Terms and Conditions of Carriage, view your allocated cabin number and embarkation time, plus much more.

Once within 72 hours of sailing, you’ll also be able to check-in for your cruise, complete the Health Declaration, download your boarding pass, car park permit/coach voucher and luggage labels. 

To assist with setting up your My Ambassador Sailing account, we have prepared this useful video: https://youtu.be/2V9szQetuOw

ABTOT stands for the Association of Bonded Travel Organisers Trust Limited. It is a government-approved body that provides financial protection for customers booking holidays with UK travel companies.

While financial failure insurance offered protection, we wanted to give customers an even stronger, clearer, and more transparent safeguard. ABTOT provides bonding protection that is specifically designed for companies like Ambassador, where most holidays are cruises sailing directly from the UK.

It means that all money you pay to Ambassador is fully protected. If, in the unlikely event, Ambassador could not deliver your holiday due to financial failure, ABTOT would ensure you either receive a full refund or, if you are already travelling, assistance to return home.

ATOL protects flight-based holidays. Since most of Ambassador’s cruises depart from the UK without flights, ABTOT is the most suitable scheme to protect your booking.

No, all customers are automatically protected through ABTOT when they book with Ambassador.

Not at all. The booking process remains the same—it simply now comes with the added reassurance of ABTOT financial protection.