Mobility Policy

Ambassador Cruise Line Mobility Policy

Ambassador Cruise Line warmly welcomes guests with disabilities including those with mobility restrictions as well as restricted sight and hearing. However, with the very different nature of a cruising holiday when compared to one on land and purely for safety reasons such guests should be accompanied by an able-bodied, or a fully sighted/hearing companion (as appropriate), who is responsible for providing any assistance that you may require both onboard and ashore.

Prior to booking, we kindly suggest that guests with any mobility requirements consider the proposed ship’s layout and consider their needs when making a booking. Please note that the ships’ crew are not required to lift guests or push wheelchairs. Guests may have to walk down/up steps and ramps without a walker or wheelchair when boarding/disembarking in ports of call, as local gangways/ramps may not always be wide enough to accommodate mobility devices.

Onboard we are unable to offer any sustained or long-term assistance. If you opt to travel alone but it transpires that you are unable to cope on board you will be required to meet with a senior officer to discuss the situation, and in extreme circumstances asked to disembark the vessel at your own expense. If in any doubt prior to departure as to whether we can safely accept the guest for passage, we do reserve the right to insist a guest is accompanied by an able-bodied companion.

The number of guests either reliant upon the use of a wheelchair/scooter, or with reduced mobility, that we can accept is governed by the number of crew we can assign to assist disabled/mobility impaired guests in the unlikely event of an emergency. This is in accordance with the International Maritime Organisation’s convention on ‘Safety of Life at Sea‘ (SOLAS), governing the safe evacuation of a vessel within 30 minutes of the emergency alarm being sounded. This regulation is not superseded by the EU Passenger Bill of Rights Regulation 1177/2010, effective 18 December 2012, concerning the rights of passengers when travelling by sea or inland waterways.

Tender Ports

All guests must be comfortable with stepping on and off a tender boat. We will not embark/disembark any guest who is seated in a wheelchair into a tender boat, as the risk of an incident is too great. Crew may offer limited assistance and support to guests boarding or disembarking from a tender boat, but guests must be able to stand and walk a short distance independently or with the assistance of their travelling companion to steady them. Guests (other than small children) must not be carried or lifted into a tender boat.

Small/foldable mobility aids, such as a folded wheelchair or frame, will be accommodated on tender boats. Folding mobility scooters, which can be carried in one piece and weigh less than 25kg, will be accommodated where possible, but may have to be transported outside peak operating times. Larger scooters where any part weighs more than 25kg or which disassembles into more than two parts, cannot be accommodated in tender boats.

Where there is any doubt, a guest’s mobility may need to be assessed by a ship’s officer once onboard. Their decision on the safety of transporting any guest in a tender boat will be final.

Please Note:

All guests who wish to use a mobility device onboard the vessel, must occupy a Disabled cabin. They will be required to store mobility devices in their cabin and will not be permitted to leave them outside in corridors and stairwells or have them stored elsewhere on board. Each mobility device must not weigh more than 45kgs in total and must not exceed 75cm in width. Each individual component of the mobility device must not weigh more than 25kg. Whilst the crew may be able to assist, it is ultimately the responsibility of your able-bodied companion to manage the mobility device when embarking and disembarking the vessel.

In addition to this, we also welcome guests who wish to bring a lightweight wheelchair/scooter with them for shore use only however, these must be stored in your cabin at all times and cannot be used onboard the vessel in any circumstance.  You will be responsible for taking the wheelchair on and off the ship at each port of call. You must inform us at the time of booking if you would like to take a wheelchair onboard for shore use only.

Ambience has the following cabins which have been adapted for those with mobility difficulties.

  • 1 x De Luxe Suite (Oslo - 11116)
  • 2 x Junior Suites (11138 & 11139)
  • 4 x Category 6b Standard Twin Obstructed View (8101, 8103, 8104 & 8106)
  • 5 x Category 4 Standard Twin Inner (11105, 11122, 11124, 11125 & 11129)
  • 1 x Category 2 Standard Twin Plus (8109)

Ambition has the following cabins which have been adapted for those with mobility difficulties.

  • 2 x Category 3 Superior Twin Inner (9051 & 9052)

If you would like to hire mobility equipment to take on your cruise, Mobility at Sea can accommodate your needs - please click here for more information.