A-Z General Information
Please carefully read this information, which contains useful details that you need to know before you book your cruise holiday. Should there be some additional information that you require, or you have questions about any aspect of your cruise, please do not hesitate to contact us.
There is no restriction on the amount of luggage that you may bring onboard the cruises which depart from and return to the UK. To reduce the risk of accidental damage during baggage handling, please do not overpack your suitcases and also ensure that no one item of baggage weighs more than 23kgs/50lbs. As there are no separate Baggage Room facilities aboard our ships, all baggage must be stored within the cabin. Under-bed storage is available in most cabins for suitcases not exceeding 23cms depth. We strongly recommend the use of security locks for your luggage for all parts of your journey. Jewellery, medication, travel documents, passport and other valuables should be kept in your hand luggage. All baggage should be clearly labelled, with your name and cabin number. The Company is not responsible for any loss or damage to your luggage during transit to or from the ship. In case of loss or damage advise the carriers involved and your insurance company.
In order to travel aboard our ships passengers must read and sign, or in the case of web bookings, acknowledge that they have read the Booking Conditions, which cover the detailed terms and conditions under which bookings are accepted. It is the passenger’s responsibility to ensure that all the ship’s manifest information, including, but not limited to, full names, dates of birth, passport details, travel insurance and medical declarations are provided to the company no later than 4 weeks before sailing. Failure to provide such information and a signed acknowledgement of our Booking Conditions could result in a delay in boarding at Embarkation or, in extreme circumstances, the permissions to board being refused.
The information contained in the brochure has been checked for accuracy and is correct at the time of printing in June 2021. Worldwide events after this date may necessitate unavoidable alterations to our planned schedules. Any such changes deemed to be significant or fundamental to your booking will be advised to you accordingly. It should also be noted that the destination photography and maps are generic to the locations depicted and may not be a specific representation of sights or images to be viewed in a particular port of call on the cruise booked. Similarly, cabin photography is typical of the category shown but individual furnishings and colour schemes may vary within the same cabin grade.
CHILDREN & TEENS
Please note that our ships are child-free and therefore for the enjoyment of adult passengers only (18 years and above at the time of sailing), except for our advertised multigenerational cruises. There are no dedicated recreational facilities for children aboard but accompanied children and teenagers under the age of 18 at the date of sailing are of course welcome on board and, when occupying a third or fourth berth in a cabin with two full fare-paying passengers, travel at the beneficial rate shown under the ‘Fares’ boxes. Children and teens under the age of 18 at the date of sailing but occupying a twin cabin with just one accompanying adult, are charged at the full adult fare.
If at the time of booking you selected the option for a “Complimentary upgrade”, we will automatically allocate a more superior cabin, at the berthing stage, if there is a higher grade of accommodation available. Please note that you may ultimately be berthed in a higher grade of a cabin for the same price but in some circumstances, this may be located on a lower deck, or have an obstructed view. In most cases, the cabin number will be confirmed at the ticketing stage; however, we reserve the right to make changes up to the time of embarkation.
As a sustainable cruise line, all cruise information and documentation will be available through our ‘My Ambassador Sailing’ page on the website or through the Ambassador App, launching by the end of 2021. You will need an email address to be able to update your information, book destination experiences, drinks packages, gift packages, car parking or coaching, as well as check-in for your cruise. Please note we do not offer any printed documentation.
An attractive programme of optional Destination Experiences is offered at the majority of our ports of call. The exact content, pricing and full details of the programme and how to pre-book will be communicated to you closer to your sailing date. Availability permitting, you will also be able to book once onboard with our Destination Experiences Team, who will be pleased to assist you in selecting the Experiences most suitable for your requirements.
During the day, attitudes are very relaxed, and informality is the key. Casual clothing is quite sufficient during the days at sea and for time spent ashore. On certain destination experiences and at some religious sites, discretion should be used so as not to cause inadvertent offence with inappropriate clothing. Advice will be given on board in such cases. Every day, the Daily Programme suggests, as a guide, a mode of dress for that particular evening’s events. Generally, there are two ‘formal’ or Ambassador nights planned on each cruise when many gentlemen wear a dinner jacket, although a lounge suit is quite acceptable. The ladies on these occasions have a chance to dress up and often opt for evening or cocktail dresses. On evenings proposed as ‘smart’, a suit or smart jacket and trousers, with or without a tie, for the men is suggested and the ladies have further opportunities to look elegant in a cocktail dress, trouser suits and stylish co-ordinates. A ‘casual’ recommendation often covers evenings spent in port or when a special event such as a deck party is scheduled. In these cases, the choice of dress is left entirely to you.
The onboard shops are open daily when the ship is at sea, but local customs regulations do not permit the sale of duty-free goods whilst a ship is in port. It should be noted that alcohol and tobacco products purchased will only be delivered to your cabin on the last day of the cruise. If alcohol and tobacco products are purchased ashore, these will be taken from you at the gangway and stored until the last night of the cruise. Drink and tobacco may of course be purchased throughout the cruise from the ships’ bars at the listed shipboard prices.
All cabins feature 110v and 220v current and have an electrical socket to allow small appliances such as electric shavers, electric rollers and hair stylers to be used. All cabins have UK 3 pin sockets. For safety reasons, irons and water heating devices are not permitted to be used onboard.
The embarkation procedures at UK ports normally commence four hours before the published sailing time. For final disembarkation, you should allow approximately 90 minutes from the scheduled arrival time before disembarkation will commence. The full embarkation procedures and timings will be confirmed with your cruise documentation, usually 14 days before sailing.
EXTRAS NOT INCLUDED
Please refer to our Booking Conditions, please see our website, for what is included in the fare. Unless otherwise stated, the following extras are not included: - travel insurance; travel joining costs to the port of embarkation (except for fly-cruises where specified); optional destination experiences; port parking; onboard spending of a personal nature i.e. drinks, gifts, shopping, laundry, communications etc; any visa & health certificate charges that may apply; and crew gratuities & services charges which will be automatically billed to your onboard account.
All fares published in this brochure and on our website are cruise only per person and exclude the outward and/or return cost of flights and/or transfers to/from the port of embarkation or disembarkation unless otherwise stated.
Treating our guests right is not just about the booking and onboard experience. In accordance with The Package Travel and Linked Travel Arrangements Regulations 2018, we have insurance cover in place to financially protect all guests booking with Ambassador Cruise Line, for all monies paid either directly or via their travel agent. In addition, we operate a fully compliant independent Trust Account where guests’ funds are deposited and only released when the cruise departs. Our offer also includes a booking guarantee in the event we are forced to cancel a cruise.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage (or as more fully described under Our Responsibility in our main booking conditions) as a result of ‘Force Majeure’. ‘Force Majeure’ means any event which we or the supplier of service(s) in question could not, even with all due care foresee or avoid. Such events may include war or threat of war, riot civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire or similar events outside of our control.
GRATUITIES & SERVICE CHARGE
We operate an automatic system whereby an amount of £6.00 per person per night (this amount reduces to £5.00 per person per night) for cruises of 16 nights or more in duration and is automatically added to your onboard account. This also includes all service charges for drinks. All monies are collated, so a portion goes to each crew member, who helps to make your cruise special. This is not only distributed to your cabin steward and your waiter or bar attendant; it is also between the hidden stars behind the scenes, such as laundry operatives and kitchen staff, who you might never get to meet in person. If you notice an issue that makes you think twice about our service charge, be sure to speak with the Guest Services desk who will try to resolve the matter before removing gratuities becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. We offer a choice of three excellent value drinks package options that include gratuities & service charges and allow you to budget accordingly and avoid any extra costs. Savings are available on these packages when booked and paid before your cruise.
If we accept your booking but are unable at the time to quote you a specific cabin number, or you have booked one of the Cabin Guarantees that are available on certain cruises, we shall allocate you a ‘guaranteed’ cabin at the fare quoted for your chosen grade of accommodation. Please note that you may ultimately be berthed in a higher grade of cabin for the same price, but in some circumstances, this may be located on a lower deck, or have an obstructed view. In most cases, the cabin number will be confirmed with your cruise documentation; however, we reserve the right to make changes up to the time of embarkation.
Please check with your health care professional for up to date information on health and travel alerts from the countries you are visiting. It is the responsibility of passengers to ensure that they comply with all health and vaccination requirements and are adequately protected. Our mandate will ensure the crew is vaccinated, and only vaccinated guests will be welcomed on board. Robust protocols will be in place onboard. The cruise line will also work closely with all destinations to adhere to local health guidelines and requirements. You can also access online information resources from the World Health Organisation website at www.who.int/vaccines-diseases and the Centres for Disease Control website at www.cdc.gov/travel. Useful up to date information is also available at http://www.masta-travel-health.com or
HOLIDAY & ACCOMMODATION INFORMATION
We have endeavoured to provide as much essential information as space permits about our ships. However, please bear in mind that from time to time, certain facilities, activities entertainments and destination experiences may be altered or withdrawn due to adverse weather conditions, lack of demand, essential maintenance work or other reasons beyond our control.
Please note that the durations stated for cruises that cross the International Date Line are based on the calendar year. These cruises are however priced accordingly to take account of any lost or gained days when crossing the Date Line.
It should be noted that the cruise itineraries published are subject to amendment. Should major changes to the ports of call, other than timing adjustments or the order in which they are visited, become necessary we shall endeavour to notify you in advance. Please note that in the event of adverse weather or sea conditions that prevent a vessel from calling at one of the scheduled ports of call, alternative arrangements will be made where possible. This is particularly pertinent to cruises around the waters of the British Isles. The order of visiting scheduled ports of call may also be varied due to congestion, tidal or other operational reasons. It should also be noted that the viewing of natural phenomena such as the Aurora Borealis or the Midnight Sun is entirely dependent on favourable weather and/or atmospheric conditions at the time.
Whilst our cruises are predominantly sold to the British cruise market, we continue to welcome passengers of other nationalities.
In the interest of your safety and well-being, you must be fit and healthy to take your cruise and all other travel arrangements that you book with us. Therefore, the Company must be advised at the time of booking of any pre-existing medical condition and of any change to a passenger’s condition that occurs between booking and the sailing date. Medical Declarations will be required by all passengers including those who a) are pregnant or b) have a psychological or physical disability, including mobility limitations. Ambassador Cruise Line reserves the right in its absolute discretion to refuse boarding to persons who in the opinion of the Company’s Medical Consultant are unfit to undertake the cruise or who have failed to make full disclosure of the nature of their condition. Upon arrival at the embarkation port, you will also be required to complete a Health Questionnaire. If you have suffered from any viral symptoms such as diarrhoea, vomiting or flu-like symptoms within the 72 hours before sailing, you must immediately contact your GP and notify us providing details of the symptoms suffered. Based on the information you provide, if we reasonably feel that you are not fit to travel, we will not allow you to board. The Company regrets that it cannot accept bookings from passengers who will be twenty-eight weeks pregnant or more by the end of their cruise. Please note that a failure to disclose a specified medical condition may additionally invalidate your travel insurance.
The services of our qualified medical staff are available to you onboard in the event of ‘mal de mer’ or an emergency. It should be noted that the NHS does not cover treatment on the ship and there is a scale of charges for surgery visits and medical treatment. Such charges, which are usually claimable under your travel insurance policy, less any excess amounts, must be paid in full before your final disembarkation. Seasickness tablets are available from Reception at a nominal charge.
MOBILITY AND SPECIAL ASSISTANCES
If you or one of your travelling companions has a mobility limitation or require special assistance, you must contact our office to allow us to discuss your requirements before you make a booking. Firstly though, please read the panel headed ‘Maritime Passenger Rights’ within the Booking Conditions as this contains important information. In the interests of safety, and to ascertain whether you or members of the party travelling with you have specific mobility or other assistances needs, you will be asked a series of questions. The answers to these will enable us to determine that you, any other person in your booking, and any equipment that you or they are intending to bring on board can be carried safely for the duration of your cruise. This will then be confirmed in writing to you and will enable your booking to proceed. A cruise is quite unlike a land-based holiday and the ships of our fleet are not ideally suited to prospective passengers in wheelchairs or those who have limited mobility. It should be noted that the layout of the ship could considerably restrict such passengers’ movement around the vessel and indeed preclude access to some of the ports of call, where gangway conditions are not conducive, or passengers are conveyed ashore by tender. At anchorage ports, access to or from the tenders or launches requires a certain level of mobility which is necessary to manage the steps to the tender platform and to physically board and disembark from the vessel. It should therefore be noted that, on safety grounds, those with restricted mobility may be unable to go ashore at such ports.
All prices onboard our ships are quoted in sterling. A cashless system is in operation for all of your onboard purchases. An account is opened for you at the start of your cruise for purchasing goods and services on board. All purchased are charged to your shipboard account and a final invoice is presented at the end of the cruise itemising all charges. This can be settled by MasterCard or Visa credit cards, or by Visa debit cards, and of course, cash. It is not possible to use personal cheques to settle onboard accounts. Please note that in payment of your onboard account an extra charge may be levied by your issuing bank for using your credit/debit card. Please note that we accept Pre-Paid Credit Cards (showing the VISA or Mastercard symbol) on our vessels.
A passport is essential for all cruises, including mini-cruises and sailings around the British Isles and Republic of Ireland and all British Citizens, must hold a full ten-year passport. Many countries, including most of those visited during the winter cruise programme, require visitors to hold passports that have at least six months validity beyond the return date of the cruise. It is the responsibility of holders of non-British passports to check with the relevant consular authorities of the countries to be visited to ascertain if there are any specific restrictions or requirements for their planned itinerary. Any passenger arriving at the departure port without a passport, or with incorrect documentation, will not be allowed to embark. Such circumstances are not covered by insurance and no refund claims will be entertained.
Information provided by you to us in connection with your holiday will be collected and held by us as a data controller in accordance with the General Data Protection Regulation and our full data protection policy. In order to process your booking and to ensure that your travel arrangements can be properly performed we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party members, their passport and insurance details, credit/debit card or other payment details and (with your specific consent), special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. We must pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your cruise operator, airline, hotels, credit/debit company or bank). The information may also be provided to public authorities such as customs/immigration if required by them, or otherwise as required by law. If you fail to provide us with this information, we may not be able to plan or confirm your booking. We have appropriate security measures in place to protect the personal details you give us. You are entitled to ask us what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed; to delete, rectify or block the information we hold about you; to complete and restrict its use and to port it to another organisation. You have the right to object to the processing of your data in some circumstances and where we have asked for consent to process your data in ways additional to those listed above (for example, for marketing purposes), you may withdraw this consent.
Several cabins can accommodate a third or fourth passenger in upper Pullman berths. Such berths are accessed by a short ladder, which is stored in the cabin and when not in use, the berths are folded back against the cabin wall. Potential occupants of Pullmans, therefore, need to be sufficiently fit and able to climb the ladder to reach their berth. Please refer to the deck plans to ascertain which cabins offer Pullman berth capacity for additional occupants. For multigenerational sailings, we suggest that no children under the age of 8 utilise an upper Pullman berth for safety reasons.
To maintain a high standard of customer service, please be aware that telephone calls made to our Reservations & Customer Services Departments are recorded for monitoring and training purposes.
Complimentary tea and coffee are available 24 hours a day from the relevant refreshment station. During bar/lounge opening hours you may purchase hot drinks and a range of speciality coffees from any of the ship’s bars.
RESTAURANT & TABLE RESERVATIONS
Whilst breakfasts and lunches are generally served in the restaurants on an open seating basis, two sittings with allocated seating are operated for dinner in the evening. On days at sea, these sittings are normally timed to commence from 18.00hrs and 20.15hrs and these timings may vary during port days. You should state any preferences for a particular dinner sitting and/or table size at the time of booking. Please note that requests for specific dining sittings and/or table sizes will generally be treated strictly on a ‘first-come, first-served' basis and will be subject to availability. Whilst every effort will be made to accommodate preferences, no guarantee or confirmations can be given.
SAFETY ON BOARD
Shortly before the ship sails, or if this is not possible within 24 hours of departure, a full safety drill will be held, and this compulsory exercise will give passengers precise information of what to do and where to muster in the event of an emergency on board as well as important instructions about life jackets and the emergency procedures in place. In the event of adverse weather or sea conditions, it is important to take extra care moving around the ship, making use of the handrails and heeding any special instructions given over the P.A. system. In certain sea conditions, use of the passenger lifts may be suspended for the duration and outside cabins on the lower decks may have protective covers, known as deadlights, placed over their portholes. These covers will therefore exclude natural light from the cabins affected. Such restrictions will be lifted as soon as it is practicable
For your complete security and peace of mind, there are stringent security measures in force, particularly at UK ports. All cabin baggage will be electronically screened, hand baggage may be examined, and you will be required to pass through an X-Ray arch before boarding the vessel. At embarkation, you will be issued with a personalised ID card which is used for gangway control purposes and validates you as a bona fide passenger.
Smoking is not permitted inside our ships. Consequently, all internal areas, comprising cabins, lounges, restaurants and other public rooms are non-smoking areas. Designated areas for smokers are available externally in selected areas of the open decks. We reserve the right to alter our smoking policy during the cruising season and should new national or international maritime legislation subsequently affect this policy, passengers will be informed on board accordingly. E-cigarettes or similar are only permitted to be used in designated smoking areas.
If you, or a member of your party, have a particular dietary requirement, we can offer the following dietary options: Gluten-Free, Lactose-Free, Low Cholesterol, Low Fat, Low Salt, Vegan and Vegetarian Meals. If you have not done so at the time of booking, please advise any requirements no later than four weeks before departure. Pre-packed Kosher and Halal meals are available but only if requested at least eight weeks before sailing.
A technical call, as highlighted by the * in the itinerary, is a short duration visit to a port that is made for a specific purpose only. Such reasons for scheduling a technical call include the taking on of freshwater or fuel oil or embarking or disembarking participants of an organised destination experience that commences at one port and re-joins the vessel at another. Independent passengers can't go ashore during these brief technical calls.
It is a condition of booking that all passengers hold fully comprehensive travel insurance cover that is valid for the entire duration of your cruise holiday and provides health cover for all pre-existing conditions and the costs of medical repatriations. It should also include Personal Luggage insurance since there is a limited liability for loss or damage.
We are delighted to be working with Holiday Extras, who are able to provide our guests with exceptional value fully comprehensive travel insurance cover, please visit www.holidayextras.com/ambassadorcruiseline/insurance.html to find out more.
Each cabin has the facility of a personal safe for your valuables and important papers. The Company is not responsible for any theft or loss of any items not kept in the safety boxes. The Company does not accept responsibility for loss or theft of cameras, video cameras, chargers and other valuable electrical items which are your responsibility at all times.
It is a guests own responsibility to ensure that they hold the correct documentation to visit the countries shown on their chosen itinerary. Failure to have the correct documents prior to sailing will result in you being denied boarding.
Due to the stringent security measures in force, it is regretted that it is not possible to allow visitors onboard our vessels during any of their calls to UK ports.