2023 Multi-Generational Cruise Information

We look forward to welcoming you onboard one of our multi-generational cruises soon. These cruises are designed to make your cruise experience fun for all the family, and we’d like to give you some information that will help you prepare before you join us onboard. 

Baby Baths 
Unfortunately, we do not have any baby baths available onboard. 

Baby Food and Baby Formula 
Baby food and baby formula are not supplied; however, if you have brought your own supply on board, we can arrange storage for you. We do not have bottle heating facilities. However, our staff will happily assist, visit or contact Reception by dialling 3000 once onboard. 

Be Safe in the Sun
We advise guests to stay safe in the sun and avoid excessive exposure between 10:00 am and 3:00 pm. Wearing a hat (that covers your ears), regularly applying sunscreen (especially after swimming and exercise) and wearing a T-shirt while swimming are all ways to protect yourself from the sun.

Cots
Children under three should occupy a cot. These are permitted in all grades of cabin, providing the number of guests doesn’t exceed the maximum capacity. A queen bed configuration cannot be accommodated when a cot is used, except in our Junior Suite and De Luxe Suite grade cabins. We have a limited number of travel cots on board available to hire, and should you need to use one, please inform our Guest Services Team before travelling. 

Children and Onboard Pool Facilities
Any child using the pools onboard must always be supervised by a parent/guardian. For public health reasons, children in nappies (including swim nappies) and children who are not toilet trained daily are not permitted in the public swimming pools and/or whirlpools onboard. The use of inflatables & noodles is prohibited in all swimming pools due to health and safety reasons. 

Cruise Cards
Once you have passed security and check-in, you will be handed your personalised Cruise Card before boarding the ship. All onboard expenses will be charged to your Cruise Card.

Daily Programme 
You can access the onboard All Aboard Programme each morning via our onboard app (details of this will be provided once onboard), which outlines the day’s activities. All activities are considered adults only unless specified as a family activity. 

Destination Experiences
If travelling with infants aged 0-2 years and opting to participate in organised Destination Experiences, we recommend bringing your car seat with you to be used on the coaches and visiting the Destination Experiences Team onboard at your earliest opportunity. Once onboard, inform them. 

Dining Arrangements 
There are two sittings for dinner, and the timings will be shown in the All Aboard Programme. However, you can request early or late sitting by visiting the ‘My Sailing’ section of My Ambassador Sailing no later than 14 days before sailing. The Buckingham Restaurant will have a special children’s menu each day.

Formal Evenings 
For the evenings on board, every day, the All Aboard Programme suggests, as a guide, a mode of dress for that particular evening’s events.  

Generally, two ‘formal’ or gala nights are planned every 7-12 nights when many gentlemen wear dinner jackets, although a lounge suite is quite acceptable. Ladies on these occasions have a chance to dress up and often opt for evening or cocktail dresses. Please note that jeans, T-Shirts, and open-neck shirts are not permitted in the main restaurant on Formal or Gala evenings. 

Children are encouraged to follow the suggested dress code; however, if you wish not to participate, please feel free to dine in Borough Market on these evenings. 

Gambling and Alcohol Consumption
In line with U.K. age limits and our company policy, the casino and cash prize bingo are strictly reserved for guests aged 18 years or over. Please note that no one under the age of 18 years old is allowed in the Ambassador Casino at any time.

Additionally, only guests aged 18 years and over will be allowed to purchase or consume alcohol and/or cigarettes. Please be aware that if an adult attempts to buy alcohol for a person under the age of 18, both the adult and the minor will be reported. A range of actions may then be taken - including disembarking those involved. 

Ambassador Cruise Line does not allow alcohol to be brought on board, and we reserve the right to confiscate any alcohol before allowing you to board the vessel.  

Highchairs 
We have a limited number of highchairs onboard; therefore, if you require the use of one, you are advised to let our Guest Services Team know in advance. 

Infants & Children 
Infants & children under 18 years must always be supervised by a parent/guardian whilst onboard. 

Minimum Age to Cruise
Unfortunately, we can’t accommodate infants younger than six months for health and safety reasons. When it comes to cabins, there must be at least one guest 18 years or older in each cabin to ensure there is suitable supervision. 

Nappies, Baby Wipes & Nappy Sacks 
The shop onboard does not stock items such as nappies, wipes, nappy sacks etc., so if you need further supplies during your cruise, please ensure you take enough with you, or you’ll need to purchase these items ashore.

The bathroom facilities on this vessel employ a vacuum flushing system. Therefore, in the interest of your comfort, we would like to ask you to avoid throwing nappies, baby wipes, paper napkins, sanitary towels or any other products in the toilet, but instead, use the bins provided. Disposing of such items can cause blockages for an entire section of interconnected cabins.

Onboard Payments 
All prices onboard our ships are quoted in sterling. A cashless system is in operation for all your onboard purchases. An account is opened for you at the start of your cruise for purchasing goods and services on board. All purchases are charged to your shipboard account, and a final invoice is presented at the end of the cruise itemising all charges. This can be settled by MasterCard or Visa credit cards or by Visa debit cards. Guests who prefer to pay by cash may top-up their cruise card by visiting Reception. 

You can register a credit or debit card during the online check-in process once within 72 hours of sailing via My Ambassador Sailing (ambassadorcruiseline.com). By registering your card before you travel, you’ll save time having to complete the registration process at the port during embarkation.  

Your card may be pre-authorized for £1. This pre-authorization will appear on your bank statement as a pending transaction until the end of your cruise. During your cruise, we will top-up your pre-authorised or pending amount in line with your account activity. You can check your account balance at any time using the ALL ABOARD APP, or at the self-service kiosks located around the ship. Your account will be closed at 0300 hrs on the day of disembarkation; at this point, your onboard balance will be settled automatically, and any remaining pre-authorised amount will be cancelled within 24 hours. Please note that any purchases made after this point must be cash only. 

Prams/strollers 
All prams/strollers must be stored in your cabin. These aren’t available to hire onboard. 

Sleeping Arrangements
Most of our three & four berth cabins contain two single lower beds and one or two upper beds (bunk beds). To comply with UK safety standards, we recommend that children under the age of 9 do not occupy or play on the upper bunk beds. 

We do have a small number of additional upper berth plastic safety guards. If you require the use of one, you are advised to let our Guest Services Team know in advance.

Theatres and Public Lounges 
Children aged under 18 years must be accompanied by a parent/guardian when in the public lounges or bars, including The Pallidum Show Lounge. Access may also be restricted in selected bars and lounges after 9:30 pm. Details of which can be found once onboard.

Travel Insurance 
It is a condition of booking that all guests hold fully comprehensive travel insurance that specifically covers cruise holidays, is valid for the entire duration of your chosen itinerary, provides full health coverage for all pre-existing conditions and the costs of medical repatriations, plus specific cover for Covid-19 related issues. It should also include Personal Luggage insurance since there is limited liability for loss or damage. 

We are delighted to be working with Holiday Extras, who can provide our guests with exceptional value, and fully comprehensive cruise travel insurance coverage; please click here to learn more. 

Vaccination Policy 

Ambassador Cruise Line can confirm that it will be lifting all Covid-19 vaccination and testing requirements on Thursday 22 June, meaning that all guests regardless of vaccination status are now welcome to enjoy one of our premium value, no-fly cruise experiences. We are currently updating our systems to reflect this change and will shortly be advising all guests due to travel with us of our updated Covid protocols via a personalised email. Ahead of the system changes being implemented, this updated policy will be applied to all bookings made for future sailings.

Although many of the restrictions have now been lifted, we continue to recommend that guests travelling with us have two doses of a UK Government approved vaccine. Although they are not required to take a lateral flow test before sailing with us, guests displaying Covid-19 symptoms within 72 hours of departure are encouraged to take a test at home as a courtesy to their fellow travellers.

Guests are no longer required to take a lateral flow test before travelling with us.

Important Information

Guests Travelling with a Child of a Different Surname

On our multigenerational cruises, we have a number of guests travelling with children of a different surnames to theirs. 

Whilst the UK Government advises that you may take a child abroad for up to 28 days without getting permission if the child lives with you, we cannot verify this during embarkation. Therefore as a matter of security, we request that any guest travelling with a child (under the age of 18 years), obtains written parental consent before travelling with us. 

A written letter from the person with parental responsibility for the child will be sufficient, confirming that you have permission to take the child abroad. The letter should include the following: 

• Confirmation that you have permission to take the child abroad. 
• Full details of the child, including name, date of birth, and passport number. 
• Full details of the cruise, including the countries visited, plus sailing and return dates.
• Full contact details of the person with parental responsibility.
• A signature and date from the person with parental responsibility, along with a photocopy of their passport. 

If you have parental responsibility for the child and will be travelling with them, it may be beneficial to bring either of the following with you: 

• Evidence of your relationship with the child, e.g. a birth or adoption certificate. 
• A divorce or marriage certificate if you are a single parent but your family name is different from the child’s.  

You will be required to present this at embarkation however if you prefer, a copy can be emailed in advance to guestservices@ambassadorcruiseline.com. Please note that failure to produce this written evidence will result in the denial of boarding. 

Please use this template to assist with this requirement. 

Further details can be found here: Get permission to take a child abroad.