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Reservations
0808 102 0129
Opens at 10am today
View opening hours

Guest Services
0808 102 8031
Opens at 9am Tomorrow
View opening hours

Guest Services

0808 102 8031

Opens at 9am Tomorrow View opening hours

Reservations

0808 102 0129

Opens at 10am today View opening hours

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Ambassador Reviews

4.6

/5
5
1639
4
353
3
98
2
29
1
44

Cruise Reviews

4.8

/5
5
86
4
20
3
1
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1

Guest Experience Reviews

4.6

/5
5
1553
4
333
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97
2
29
1
43
Ambassador Cruise Line Service Rating

Once again you are asking me to review a cruise I have not yet been on.

Ambassador have changed our cruise, changed the ship, downgraded our cabins, now a poor itinerary. But we haven’t been on it yet, so impossible to review a holiday BEFORE I have taken it.

Ambassador Cruise Line Service Rating

Cancelled 1 night due to an issue with Ambience. Website doesn't include new booking details when logged in, but the app does. Have to fill out passport details again.

Ambassador Cruise Line Service Rating

Disappointed customer

Writing this before actually sailing due to the Christmas cruise to the Caribbean being cancelled 4 days before we were due to sail. We were offered options and chose to go on the Brazil cruise on 18th January. However this will not make up for the huge disappointment of not being away for Christmas. Not as if this isn’t the first time they have cancelled a Christmas cruise.! We had been upgraded to a superior cabin but have been downgraded to a standard + on a lower deck so overall not very happy. We will be looking for them to excell on the Brazil cruise. Watch this space!!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Ask. Ship change not ok

Ambassador Cruise Line Service Rating

They deserve all the help and support that they can get in these Interesting times!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Satisfied customer.

Easy to use website. Only problem was, the reply went to "junk".

Ambassador Cruise Line Service Rating

Looking forward to a better experience once we set sail!

This review was sought before the cruise took place so it is written on the basis of the booking procedures, the ease of use of the app or web site and the telephone response. The first problem was that although one of our party of 5 had a passport perfectly valid for a cruise to Europe for Christmas markets, the online technology did not accept a residual period of under 6 months. That meant that none of our party could register our passports in advance. In order to satisfy ourselves that there would be no problem at embarkation, I had to phone guest services, only to be placed at number 40 in a queue. The next problem came when the cruise was change from 5 to 4 days. There was no problem with the invoice, with the financial adjustments being handled well. However, the change in date of embarkation meant that one of our party needed to spend time to cancel pre-booked trains and drive to Tilbury instead. We found it impossible to add an extra car parking request via the website and ended up having to ring again. This time I was 34th in a queue and it was an hour before I was answered. I have to say that the issue was dealt with efficiently but it took a lot of time. This was disappointing after the news that with 3 days notice, the cruise had changed significantly.

Ambassador Cruise Line Service Rating

Booking on line was no problem.

Everything was everything I expected, as it should be.

Ambassador Cruise Line Service Rating

Brilliant around.

Ambassador Cruise Line Service Rating

not cancel cruises for a start and when doing so keep the embarcation time

Ambassador Cruise Line Service Rating

Great service under difficult circumstances due to ship maintenance

Ambassador Cruise Line Service Rating

Fast rebooking after cancled cruise

Ambassador Cruise Line Service Rating

Not actually left yet. Cruise cancelled and sent details that mow sailing later. On a different ship, less days and different itinerary ?

Ambassador Cruise Line Service Rating

Terrible

I can’t even award them 1 star. What has happened here is unbelievable!! I think they should give their customers more notice that their cruise has been cancelled it’s not ok to do this just 3 days before they are due to go and not to think that it’s ok to change customers to another ship, reduce the days they are going for, change the places they are visiting and change the accommodation and think that it’s acceptable to inform their customers in an email. We are so upset by this it’s absolutely disgusting tocactclikexthis is the norm. It may be for ambassador but it isn’t for customers!!

Ambassador Cruise Line Service Rating

Not as advertised

Advertised as German Market final product not as advertised

Ambassador Cruise Line Service Rating

Simply the best! Better than all the rest

They provide excellent service to customers with courtesy and efficient results. We have moved, after 64 cruises with Fred Olsen, to Ambassador . So far enjoyed 3 brilliant cruises and soon embarking on 2 more. We will not go to any other cruiseline as none come near their 99%

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Friendly, knowledgeable

I have had to change cruises a couple of times and they have been very accomodating. Staff are friendly. I book through an agent but their web site is very easy to use and kerps you up to date.

Ambassador Cruise Line Service Rating

I'm,sorry but you could have given us more notice, we have packed and seen our family and friends. With 3 days to go. I am disappointed but as you would say get on with it. What a let down, I'm sure with all your friends in the shipping industry you could have filled there ships or tried. We were so looking forward to Christmas cruise away. I hope you reply to this email, I don't know how you compensate for the loss. Andrew Nimmo

Ambassador Cruise Line Service Rating

Good experience in revising previous booking

I needed to change my booking, and this was carried out in a very efficient manner. I received an amended invoice in minutes.

Ambassador Cruise Line Service Rating

Easy to book

friendly and efficient service, the booking was completed fuss free within 10 minutes

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Iceland's Land of Ice & Fire
Sailing Date:
Iceland's Land of Ice & Fire
Sailing Date:

Loved departing from Liverpool! The facillities on board were great, entertainment was awsome,, crew and staff were approachable and superfriendly, very efficient, everyone worked as a team. Food was deliicios with lots of choices. The Faroes were beautiful despite the whale hunt. Iceland was amazing! Would have liked 2 days at Reykjavic, lots to see. I loved my first cruise with Ambassador, everything was straightforward and easy and the ship was squeaky clean!

Iceland's Land of Ice & Fire
Sailing Date:

Beautiful comfortable ship. Lovely food. Friendly, helpful and professional crew. Orca experience on board enhanced the voyage.Friendly cabin staff could not do enough for us.Will be back!

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

I would have given it five stars if the air conditioner had been working properly However we had an excellent time at an excellent price

Iceland's Land of Ice & Fire
Sailing Date:

Ship is old and tired with slight modifications However the food, staff and service was brilliant! Fantastic sailing from Liverpool and will book again if the dates fit Just waiting for the tax to be returned from a purchase in Iceland Trip 7-18th July

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Really great experience definitely would recommend it.

Iceland's Land of Ice & Fire
Sailing Date:

I didn't see as much of Iceland as I would have liked ,I didnt feel the shore trips offered by Ambassador were suitable for someone with my mobility. The ship itself was great ,the crew were very friendly and helpful. I enjoyed every minute on board, the evening entertainment was especially good. I only ate in Borough Market, the food was ok but I especially enjoyed being able to sit outside for my meal. The drinks package was very good, the cocktails were very tempting! I am definitely going with Ambassador again so please keep sailing from Liverpool

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Enjoyed the experience on how Icelanders live work and relax. There hot springs were so relaxing, well worth the visit.

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

More than pleased didn’t know what to expect but was pleasantly impressed from getting on ship to getting off highly recommended

Iceland's Land of Ice & Fire
Sailing Date:

The ship, the cabin, the crew, the entertainment, and the food, were all excellent. It was just the weather that wasn't great! I'm hoping to book another solo cruise on board Ambassador Ambition 11th December 2023!

Iceland's Land of Ice & Fire
Sailing Date:

Excellent Crew super Meals delicious Excursions well organised

Hidden Gems of France & Spain
Sailing Date:

Excellent cruise. Delicious food, friendly and helpful staff, The entertainment was even better than the theatre’s at home. The staff organised the tables so the you mixed with different people each mealtime. This way you got to know lots of the other passengers. Would highly recommend this company.

Hidden Gems of France & Spain
Sailing Date:
Hidden Gems of France & Spain
Sailing Date:

the embarkation at Dundee was so easy and convenient for us as we come from Dundee. All the crew were very efficient and polite as were our cabin steward Tom , Waiter PJ and wine waiter Edward. Our cabin was comfortable and the food and choices in the restaurants and buffet was to a very good standard. The excursions were very good and varied and some of the villages were breath taking. We were not aware that there were free shuttle buses in each port which were just as good as some of the excursions. All in all it was an excellent cruise and although there were a few hick-ups on the Maiden voyage these were resolved quickly and we would definitely cruise with Ambition again from Dundee next year

Hidden Gems of France & Spain
Sailing Date:

Great cruise. We were very pleased with every aspect of the cruise. Staff and food were very good. The entertainment shows were excellent, very talented team and good variety of shows.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Destination, ports were excellent and reason we chose this cruise. Sadly cruise company did not meet our expectations.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

General fantastic experience overall ,accommodation,staff,places visited, food,

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Friendly staff, food is fantastic. The family feeling. Have booked another cruise for next year.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Excellent throughout. All staff brilliant. Perfect experience for our first cruise of this nature

Ambassador Cruise Line Service Rating

Once again you are asking me to review a cruise I have not yet been on.

Ambassador have changed our cruise, changed the ship, downgraded our cabins, now a poor itinerary. But we haven’t been on it yet, so impossible to review a holiday BEFORE I have taken it.

Ambassador Cruise Line Service Rating

Cancelled 1 night due to an issue with Ambience. Website doesn't include new booking details when logged in, but the app does. Have to fill out passport details again.

Ambassador Cruise Line Service Rating

Disappointed customer

Writing this before actually sailing due to the Christmas cruise to the Caribbean being cancelled 4 days before we were due to sail. We were offered options and chose to go on the Brazil cruise on 18th January. However this will not make up for the huge disappointment of not being away for Christmas. Not as if this isn’t the first time they have cancelled a Christmas cruise.! We had been upgraded to a superior cabin but have been downgraded to a standard + on a lower deck so overall not very happy. We will be looking for them to excell on the Brazil cruise. Watch this space!!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Ask. Ship change not ok

Ambassador Cruise Line Service Rating

They deserve all the help and support that they can get in these Interesting times!

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Satisfied customer.

Easy to use website. Only problem was, the reply went to "junk".

Ambassador Cruise Line Service Rating

Looking forward to a better experience once we set sail!

This review was sought before the cruise took place so it is written on the basis of the booking procedures, the ease of use of the app or web site and the telephone response. The first problem was that although one of our party of 5 had a passport perfectly valid for a cruise to Europe for Christmas markets, the online technology did not accept a residual period of under 6 months. That meant that none of our party could register our passports in advance. In order to satisfy ourselves that there would be no problem at embarkation, I had to phone guest services, only to be placed at number 40 in a queue. The next problem came when the cruise was change from 5 to 4 days. There was no problem with the invoice, with the financial adjustments being handled well. However, the change in date of embarkation meant that one of our party needed to spend time to cancel pre-booked trains and drive to Tilbury instead. We found it impossible to add an extra car parking request via the website and ended up having to ring again. This time I was 34th in a queue and it was an hour before I was answered. I have to say that the issue was dealt with efficiently but it took a lot of time. This was disappointing after the news that with 3 days notice, the cruise had changed significantly.

Ambassador Cruise Line Service Rating

Booking on line was no problem.

Everything was everything I expected, as it should be.

Ambassador Cruise Line Service Rating

Brilliant around.

Ambassador Cruise Line Service Rating

not cancel cruises for a start and when doing so keep the embarcation time

Ambassador Cruise Line Service Rating

Great service under difficult circumstances due to ship maintenance

Ambassador Cruise Line Service Rating

Fast rebooking after cancled cruise

Ambassador Cruise Line Service Rating

Not actually left yet. Cruise cancelled and sent details that mow sailing later. On a different ship, less days and different itinerary ?

Ambassador Cruise Line Service Rating

Terrible

I can’t even award them 1 star. What has happened here is unbelievable!! I think they should give their customers more notice that their cruise has been cancelled it’s not ok to do this just 3 days before they are due to go and not to think that it’s ok to change customers to another ship, reduce the days they are going for, change the places they are visiting and change the accommodation and think that it’s acceptable to inform their customers in an email. We are so upset by this it’s absolutely disgusting tocactclikexthis is the norm. It may be for ambassador but it isn’t for customers!!

Ambassador Cruise Line Service Rating

Not as advertised

Advertised as German Market final product not as advertised

Ambassador Cruise Line Service Rating

Simply the best! Better than all the rest

They provide excellent service to customers with courtesy and efficient results. We have moved, after 64 cruises with Fred Olsen, to Ambassador . So far enjoyed 3 brilliant cruises and soon embarking on 2 more. We will not go to any other cruiseline as none come near their 99%

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Friendly, knowledgeable

I have had to change cruises a couple of times and they have been very accomodating. Staff are friendly. I book through an agent but their web site is very easy to use and kerps you up to date.

Ambassador Cruise Line Service Rating

I'm,sorry but you could have given us more notice, we have packed and seen our family and friends. With 3 days to go. I am disappointed but as you would say get on with it. What a let down, I'm sure with all your friends in the shipping industry you could have filled there ships or tried. We were so looking forward to Christmas cruise away. I hope you reply to this email, I don't know how you compensate for the loss. Andrew Nimmo

Ambassador Cruise Line Service Rating

Good experience in revising previous booking

I needed to change my booking, and this was carried out in a very efficient manner. I received an amended invoice in minutes.

Ambassador Cruise Line Service Rating

Easy to book

friendly and efficient service, the booking was completed fuss free within 10 minutes

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Ambience and Ambition Program Change 2023/2024

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