Ambassador Reviews

Fast and efficient

Friendly helpful and efficient

Extremely helpful staff , patient, helpful advice given

Efficient helpful informative staff. Not at all pressured into buying or indeed upgrading. We settled for a superior suite and the advice given to us was excellent we very much look forward to joining the cruise

Audra was excellent, very patient and helpful. Also rang us back as promised.

Easy and efficient

Very easy and friendly process.

Our cruise got cancelled but we were given an alternative which is what we are doing, very please with some extra time, and they were very quick in doing this for us

Looking forward to seeing the improvements planned, looks a tough target

Booking pricess was fine

Very happy with booking & looking forward to seeing new places

Booking went smooth smoothly with no probelms

great

great service every time

Easy and efficient booking process. Hope the cruise is as good!

Online booking easy and straightforward. Minor changes made over the telephone dealt with efficiently

BOOKING MOD

I HAD A 5 STAR EXPERIENCE ONCE I GOT TO TALK TO AN AGENT. HOWEVER I WAITED A WHILE TO BE CONNECTED TO YOUR PHONE SYSTEM. IN FACT IT TALK SEVERAL ATTEMPTS -- MY MOBILE DIDN'T CONNECT TO YOUR PHONE SERVICE AT ALL!

Cruise To Norway.

Quick and efficient from start to finish.

Easy

Yes good serviice

Very Helpful

Very helpful on an On Line Booking including a specific adapted cabin. Options suggested which was not on website

Friendly helpful and efficient

Easy and Quick booking process

Very easy to book online and submit all the relevant information. Emailed yesterday to confirm requirements for double bed not twin as there is no place on the booking process to request this. Had a reply today. Very quick!

Very friendly

Contacted by telephone easily. They understand what I wanted. Very friendly!

Quick & Easy to Book Online

The process was quick & fairly easy to book online as I had spent quite a while exploring the Ambassador website for information.. The website hasn't a huge amount of information on the ship Ambition as it hasn't been refitted yet.We're taking a bit of a risk booking this ship as it's been hired by the government to house Ukranian refugees and won't get the full refit which was origiinally planned. However looking at YouTube videos of the ship when it was AIDAmira (until January 2022) it looks the type of ship we would like. Small ship which is better for cruising Norway. Just hope the cabins get a decent refit. The online booking process was pretty good as we're sailing from Newcastle & don't need flights or transport to the port. The only things missing were information about actual mealtimes & dietary requirement. There was no "Anytime" dining on offer & no actual times for early & late meals. We're quite flexible so the lack of timings didn't bother us & I don't have any important dietary requirements other than not eating meat. As it's a new cruiseline I contacted them to let them know & they responded asling me to confirm it. I suppose it helps them to know the level of demand for non meat meals. The booking confirmation came straight back & a receipt for the deposit. One of the benefits of booking direct with the cruiseline is they don't ask for the full payment until 3 months beforehand unlike the cruise agent who usually ask for it 4 months ahead. .

Late cruise booking

All aspects of booking process and cruise details were handled in a friendly but professional manner !!

Once I got an Agent everything was doneefficiently and friendly

Excellent

Excellent service by booking agent.