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Reservations
0808 102 0129
Closes at 8pm today
View opening hours

Guest Services
0808 102 8031
Closes at 5:30pm today
View opening hours

Guest Services

0808 102 8031

Closes at 5:30pm today View opening hours

Reservations

0808 102 0129

Closes at 8pm today View opening hours

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Ambassador Reviews

4.7

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Cruise Reviews

4.8

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Guest Experience Reviews

4.7

/5
5
1406
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29
Ambassador Cruise Line Service Rating

We have yet to upload the App - my wife was unable to do so

The booking process went smoothly including the online version on the laptop and entering our details.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

attentive and understanding

attentive and understanding of our needs

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Our 50th Wedding Anniversary

They were very nice and helpful and talked me through the whole process of the booking process.

Ambassador Cruise Line Service Rating

the staff are very good at booing there jod and are very knowledgeable

they were very helpful when I booked my holiday. and when I got in touch with costerm service to as about my luggage labels I have no printer the said that I could get them before I went on the ship.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Easy to book and excellent choice of cruises not sure its target overseas customers

Ambassador Cruise Line Service Rating

East to book

I found it simple book the cruise I wanted. I booked online so didn’t receive any help or support.

Ambassador Cruise Line Service Rating

I had no problem

Straight forward with no problems

Ambassador Cruise Line Service Rating

My booking experience was excellent and rapidly concluded

Excellent service.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Booking process was easy and we got free parking and onboard spend too. This is our first booking with Ambassador but all good so far.

Ambassador Cruise Line Service Rating

Online booking system was a bit clunky, by the time we got to the end the system refused our payment method and we had to finish the booking over the phone.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Easy online booking

Easy to book good late offers

Ambassador Cruise Line Service Rating

Excellent customer service

Excellent service and very knowledgeable and efficient staff

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

All good.

Great. Online booking was simple with lots of information

Ambassador Cruise Line Service Rating

helpful and positive attitude of staff

we decided to move between cruises and the staff were very helpful in making the administrative changes for us to do so

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Fantastic service

Fantastic service. Very easy to book and a great price! Looking forward to seeing so many different places.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Brilliant service

Lovely friendly helpful booking in service,and as was on a cruise on same ship in April, I know good service will follow through.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Excellent sales agent

First class service from Ambassador agent. Questions that I asked were quickly answered, before continuing to book my cruise. You're agent was most polite, friendly and helpful all the way from start to finish with the booking process. Would definitely recommend you to friends and if the occasion arises and the price is right at some point, it's likely that I will use Ambassador Cruiseline.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

First class service. Knowledgeable friendly staff

Ambassador Cruise Line Service Rating

Efficient booking system.

All in all very good

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

EarlyCruise Booking made with confidence

I was able to book a solo stateroom for a cruise taking place in 2025 and. The lady helping me secure the booking by telephone stated that she was working from home but she was still able to accomplish everything that needed to be done. She answered all of my queries easily in a knowledgeable manner and gave me the confidence to proceed with the booking.

Grand Mediterranean
Sailing Date: Apr 14, 2023

Didn't want to leave, crew, staff, entertainment, food and friendliness it was all amazing.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Grand Mediterranean
Sailing Date: Apr 14, 2023

Really great cruise, staff were so so lovely (big shout out to Freston such a polite and friendly guy no job was too small. (Bar Waiter in Raffles etc) cruise director was brilliant always had time for everyone and would always get stuck in!!!! Our cabin flooded half way through the cruise and the reception were fabulous moved us within hours and left us a lovely card, wine and snacks to apologise for any inconvenience caused. Only problem for me was too many elderly frail people on the ship. Very rude and entitled attitude made me feel so sad for the lovely crew who bent over backwards. I wish ambassador would encourage a younger passenger. I reckon the average age on our ship was 79! P.s food was amazing!!!

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Grand Mediterranean
Sailing Date: Apr 14, 2023

One of r best holidays ever Enjoyed all daily activities especially ukulele sessions, service, food, staff, entertainment However some of destination experiences were poor especially @ease tours In future we would plan our own tours

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Katie, Ambassador Cruise Line

Many thanks for your positive comments. We are pleased that you found your experience clear. We look forward to welcoming you back onboard soon.

Grand Mediterranean
Sailing Date: Apr 14, 2023

All good except for the fact that entertainment a repeat of that on Cuba.cruisr

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Katie, Ambassador Cruise Line

Thank you for your valuable feedback, it is much appreciated.

Grand Mediterranean
Sailing Date: Apr 14, 2023

Everything was to my liking. An old fashioned cruising experience. Fabulous.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Katie, Ambassador Cruise Line

Many thanks for your positive comments. We are pleased that you found your experience clear. We look forward to welcoming you back onboard soon.

Grand Mediterranean
Sailing Date: Apr 14, 2023

The cruise was a first class experience in every respect.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Grand Mediterranean
Sailing Date: Apr 14, 2023

Lovely traditional cruising

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Grand Mediterranean
Sailing Date: Apr 14, 2023

We had a great time! The staff were so friendly and efficient. The itinerary was amazing and the excursions were excellent and good value for money. We will definitely book with this company again.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Grand Mediterranean
Sailing Date: Apr 14, 2023

Great first cruise so friendly crew Nd staff

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Grand Mediterranean
Sailing Date: Apr 14, 2023

Great service in all bars and restaurants. Entertainment first class and all ports visited were of interest.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Grand Mediterranean
Sailing Date: Apr 14, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

The itinerary was great however putting so many ports in where tendered by there own port proved too much when ut was too windy resulting in missing destinations. We had an excellent time on board where every need was met.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

Apart from the weather, the sailing was great

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

The service on this ship was fantastic. Very clean,lovely public rooms My cabin steward was excellent. Would sail with Ambassador again

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

Overall a good experience. Some parts of the ship are a bit dated and lifts should be better

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

This was a cruise to celebrate our Golden Wedding and although we had fewer stops than expected we really enjoyed the cruise and understood the captains regard to safety. Made some lovely friends and we have rebooked with Ambassador for next year.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Food & Dining
A voyage of discovery taking in the incredible diversity of the British coastline.
Sailing Date: Apr 3, 2023

Enjoyed my time on board...Shame about the weather and not being able to get into some of the ports .

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Experience the delights of Norway in search of the elusive Northern Lights.
Sailing Date: Mar 9, 2023

Fantastic holiday. Very impressed with the destinations and the ship.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Experience the delights of Norway in search of the elusive Northern Lights.
Sailing Date: Mar 9, 2023

We had a brilliant time on this holiday from the time we arrived on board to the time we disembarked the staff were great helpful and friendly we really enjoyed the food and dinning experience .All the excursions delivered everything we expected and seeing the Northern light on more than one occasion GREAT HOLIDAY

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Ambassador Cruise Line Service Rating

We have yet to upload the App - my wife was unable to do so

The booking process went smoothly including the online version on the laptop and entering our details.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

attentive and understanding

attentive and understanding of our needs

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Our 50th Wedding Anniversary

They were very nice and helpful and talked me through the whole process of the booking process.

Ambassador Cruise Line Service Rating

the staff are very good at booing there jod and are very knowledgeable

they were very helpful when I booked my holiday. and when I got in touch with costerm service to as about my luggage labels I have no printer the said that I could get them before I went on the ship.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Easy to book and excellent choice of cruises not sure its target overseas customers

Ambassador Cruise Line Service Rating

East to book

I found it simple book the cruise I wanted. I booked online so didn’t receive any help or support.

Ambassador Cruise Line Service Rating

I had no problem

Straight forward with no problems

Ambassador Cruise Line Service Rating

My booking experience was excellent and rapidly concluded

Excellent service.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Booking process was easy and we got free parking and onboard spend too. This is our first booking with Ambassador but all good so far.

Ambassador Cruise Line Service Rating

Online booking system was a bit clunky, by the time we got to the end the system refused our payment method and we had to finish the booking over the phone.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Easy online booking

Easy to book good late offers

Ambassador Cruise Line Service Rating

Excellent customer service

Excellent service and very knowledgeable and efficient staff

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

All good.

Great. Online booking was simple with lots of information

Ambassador Cruise Line Service Rating

helpful and positive attitude of staff

we decided to move between cruises and the staff were very helpful in making the administrative changes for us to do so

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Fantastic service

Fantastic service. Very easy to book and a great price! Looking forward to seeing so many different places.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Brilliant service

Lovely friendly helpful booking in service,and as was on a cruise on same ship in April, I know good service will follow through.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Excellent sales agent

First class service from Ambassador agent. Questions that I asked were quickly answered, before continuing to book my cruise. You're agent was most polite, friendly and helpful all the way from start to finish with the booking process. Would definitely recommend you to friends and if the occasion arises and the price is right at some point, it's likely that I will use Ambassador Cruiseline.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

First class service. Knowledgeable friendly staff

Ambassador Cruise Line Service Rating

Efficient booking system.

All in all very good

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

EarlyCruise Booking made with confidence

I was able to book a solo stateroom for a cruise taking place in 2025 and. The lady helping me secure the booking by telephone stated that she was working from home but she was still able to accomplish everything that needed to be done. She answered all of my queries easily in a knowledgeable manner and gave me the confidence to proceed with the booking.

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