Ambassador Reviews

I booked through TUI in Thornbury

Good service once I got through on phone but had to wait on hold for over 10 minutes.

I was Sent review requests on after booking so this review solely on booking experience … very easy simple to understand all very clear. Let’s hope that the rest of the cruise and the ship and the cabin match we will follow later..

Great service!

Easy to follow instructions, got through them quite easily, web-site quite easy to negotiate would recommend Ambassador Cruises to those who prefer the smaller and friendlier ship experience.

Excellent simple booking process. Great customer communications, keeping us fully informed of progress of our booking and timely reminders for essential information to be submitted. Very happy with Ambassador's customer services, as we were with our cruise last year.

Was difficult to message the cruise line with questions. The email link did not work-unsure why.

It was very good and matched any other cruise ship that we have been on.

Sorted things out for me quite quickly and matched the prices I’d checked online just hope I get a decent cabin

I wanted to change a booking, tried by phone but guest services had lots of calls waiting and were only dealing with those departing shortly. So I emailed, it takes days to get a reply, I then replied and had to wait more days to get things resolved.

Booking was made very easy and we look forward to returning to Ambience

I booked online and it was easy and straightforward. I look forward to experiencing Ambassador cruises when I sail in 2027

Booking made online was very straightforward . Itinery, Pricing, deck layout was all visible to make selection easy

I found the whole booking procedure extremely easy.

Karen was very knowledgeable, helpful and patient throughout the booking process. She explained everything clearly to us and answered all of our questions.

Pleasant speaking person with no heavy or foreign accent

Didn’t realise this break isn’t until 2027 two and a half years time, I’m 80 this year so there’s no way I would have booked this break, however I didn’t realise you went so far in front in your on line brochure, and you have had the cheek to take £200 each deposit =£400.

Quick and easy

Booking made with Louise who was polite and very helpful. We used to go with CMV for many years but recently have been using P&O due to free parking and on board spend. We are trying Ambassador with friends to see how they compare.

We have travelled with Ambassador several times now and have enjoyed every trip. The website is easy to follow and easy to book direct.