“Brilliant customer service.”

Staff went above and beyond to help and support us when choosing this cruise, an excellent service throughout the process.

Gillian Haxon

“Roll on Christmas!!”

I booked online - so obviously had no contact personally. Very impressed with ease of booking and subsequent e-mails. Have sailed with Ambassador before and really enjoyed the experience .

James Boyce

“Cruising with Ambassador from Newcastle”

Booked The France and Northern Spain Adventure for 2025 as it seems to have a good itinerary. Love the convenience of embarking from Newcastle (10 minutes from home) instead of flying. Very easy to book on website and create customer account. Lots of information given regarding ports of call and life on board ship.

Trusted Customer

“Booking was easy”

Easy to make my booking everything was explained very well and booking process was easy. Paperwork I received after was easy to read

Trusted Customer

“Smooth sailing booking experience!”

Alan provided amazing booking service that made the experience smooth sailing. Would recommend his services for finding the best room in line with your budget and for getting the best experience when aboard a cruise. We are looking forward to our forthcoming adventure!

Lauren Jane Williamson

Very good, quick and polite service when booking.

Trusted Customer

“Canaries Cruise”

Booked on line deck plans very helpful in choosing cabin. Web site worked ok fo us to make our booking. Gave us all the information we needed at this stage. Looking forward to our cruise. Thank you.

Trusted Customer

Easy to use website and booking system

Trusted Customer

All good and easy to follow

Trusted Customer

“Great booking experience”

Straight forward. Booking experience Call centre staff who took the call helped with all questions asked

Steven Booth

“Booking a cruise”

Was web based and not personal, had a question but no chance to ask

Trusted Customer

“Winter sunshine cruise”

Excellent service. The booking was very easy and the person taking our booking was very helpful. The price of the cruise is very affordable.

Patricia Bates

“Excellent telephone manner”

Excellent, good knowledgable staff and very pleasant, quick response on the phone.

Trusted Customer

“Can’t wait”

Easy ro book on line

Trusted Customer

“Hurricane Hit.”

On-board service cannot be faulted. We have always found the crew to be very helpful and polite

Robert Williams

“Booking an overnight trip from Newcastle to Tilbury London”

Service was trouble free, quick, helpful and precise. Booking was made for a one day overnight trip from Newcastle to Tilbury London for two people. Operator made the booking over the phone and explained everything we needed to do. Payment was taken and details passed onto us via email.

Trusted Customer

“As bad an experience as it is possible to achieve”

Awful process involved over 2 hours waiting on the phone, being cut off, not being called back as promised finally after having booked my cruise was told it had been cancelled in error. Had to rebook again, another half hour on phone

Trusted Customer

“65”

Great service over the phone.I first tried to pay buy by card on line I entered all my details but for some reason it never went through. I can recommend the booking by phone it was pain less and quick.

Trusted Customer

“Iceland here I come!”

Excellent service - easy to book and choose your own cabin. Prices very reasonable and deposit a pound …what more can I say. Iceland here I come

Trusted Customer

“Good value”

easily navigated website clear and concise details

David Roberts