Ambassador Reviews

Very easy to book and, despite late booking, I got the cabin I wanted after very little conversation from a very friendly and efficient contact.

Friendly & helpful service We had chosen our cruise & needed to book cabins. Although we are a ( long) married couple we prefer single cabins. The Ambassador lady was mindful of this & quickly came up with 2 ocean view cabins. So the cruise was booked & cabins organised & deposit paid. We are counting down the months until March 2026 & looking forward to sailing once again with Ambassador

Platform easy to navigate, informative elements very good, altogether a hassle free experience.

Brilliant. Booking was so easy. It was quick, clear, trouble free.

Great service.

First class

Excellent & Friendly Service

Terrible customer service both at departure port and head office. The head customer service rep at port was extremely rude and had no interest whatsoever in giving us any help at all. We arrived at port with only copies if our passports on our phone as it was a British Isles cruise we weren't aware that we would need them. When we asked for help she told us to go home and get our passports we told her that we had travelled 500 miles to get to Dundee and couldn't possibly get home and back in time for departure so she told us to get a flight to Oslo and join the cruise in Olden or Flam, when I pointed out to her that they were in Norway and the cruise wasn't going to Norway she stormed off never yo be seen again

Very good. Not rushed or pressured. Answered my questions. Patient and polite

Booking by myself, so not much service needed

Easy to book on line clear instructions on website, good price.

The team are friendly and talk you through everything without rushing you. Very knowledgeable, I always prefer to book over the phone.

Quick and easy to use

Booking process was 5 star now waiting to get on the cruise 🛳

Very helpfull lady explained everything in detsil i thinl jet name was Audra she was excellent

Excellent

The lady booked my holiday and booked the car parking too for me. Very easy experience

It is only when an issue arises and is resolved by a company that you can really assess how good a company is. My issue was resolved very amicably, professional and very quickly. Well done .

Very helpful staff with good knowledge and pleasant to deal with.

Easy booking process