Ambassador Reviews

The lady that I spoke to was very helpful and friendly.

Quick and simple

It was professional

Thoroughly enjoyed my week on Ambition, my first time on Ambassador Cruise Line. Although an older ship, her communal areas are beautiful, the cabins are very comfortable, clean with lots of storage, just a bit dated. Had the premium drinks package which doesn't include water, I feel it should be included. Food is of a good standard in the buffet and main dinning, we tried the specialty dinning, The Grill and Saffron, both were excellent. The only food that wasn't great was the poolside Grill. Entertainment was fantastic on the Jane Mcdonald cruise, so much fun. Great service from the crew. Have booked another cruise, as enjoyed it so much! Thank you for a great week.

Very helpful, I did it by phone and Louise was so patient and sorted everything for me. Thanks

Excellent

Great service from a very patient call handler, at no time did I feel rushed or under pressure, she took time to find the information I needed prior to booking.

Easy to use website and options explained well

Detailed, thorough, and friendly service.

A very pleasant and helpful operator she explained every detail as we progressed with the booking continually checking we understand and was happy to proceed well recommended

Very efficient on line booking service

The online booking process was easy to use and straightforward

The young lady I spoke to was really helpful and guided me through the booking procedure. She answered all our questions and was very helpful.

Very helpful telephone reservation person- I had internet problems. Sorted everything and was able to take payments and issue new invoices

Easy to book online

Amazing service on board Ambiance. All staff very friendly.

I decided to call rather than book online as this was a special cruise I wanted to get on. It was Jane McDonald's final cruise and it was advertised everywhere and I knew that it would be very difficult to achieve a booking, or even get an answer. I did get through when the lines opened at 10am and spoke to Kerry who was very friendly and helpful. Kerry talked me through the booking process and did have a few issues when the computer system slowed due to the number of people trying to book. I was able to book a cabin where I wanted - midships Deck 10 and the meal times we prefer. Throughout the booking, Kerry was friendly and made my first experience of Ambassador booking a good one.

Had a few questions so rang & found customer services very efficient but slightly cool in their tone. Specifically rang about referrals/discounts for new customers & later found out I wasn’t told about the cabin credit referral. Asked whether I should book online or over the phone & was actually told it was easier for them if I booked it myself online. Very different attitude to the other cruise companies I’ve previously used. Booked online which was very quick & easy. Cannot comment on the cruise as yet as it’s not until next year.

The staff on board are so friendly and professional, they couldn't do enough to assist all guests.

Only booked so far - so will see how they do on the cruise itself