Ambassador Reviews

Consistently Good Service.

Consistently Good Service.

Fantastic cruise line.

Had a recent cruise with Ambassador. Had to book another one. Every part of the experience from booking to the cruise itself was exceptional.

clarity

very clear and informative because it is

Good

Superb

Good

Best cruising line ever.

Spoilt rotten. I forgot how lovely cruising was after not sailed for 19 years. So please booked an Ambassador Easter cruise immediately on our return to Bristol. All staff were so polite, cheerful and helpful making us both feel so completely relaxed. Thank you all Ambition staff.

Good value company

All questions answered by friendly man. Answered phone quickly.

Fantastic Cruise.

As a widow, I felt safe all the time. First time I saw Northern Lights and sea creatures, so 2 more ticks on my bucket list. Enjoyed special lunchtime events for Solo Passengers. Food wonderful and all crew amazing. Bookef 2 more cruised while onboard. Thank you.

Difficulty with ambiguity

Difficulty in navigating the website and very long waiting time to engage. I still haven't received any confirmation or email, so still don't know the breakdown of what I've payed for. Mistake of one letter in a name led to frustration and stress, as when opening the account I couldn't access my details, so obviously no cross referencing.

Does what it says on the tin

Very Good

Cruise to Hamburg

Had a fantastic booking with a lovely lady who delt with the booking and what’s on offer, this is my first cruise with you and so looking forward to being on board to experience this cruise, excellent service when booking

Lovely customer service, very friendly and helpful

Friendly and so helpful

Review of customer service

Rang the customer service today. The positive I spoke to a wonderful helpful advisor and she dealt with my query with a professional but friendly manner. Negative was the time I waited on the phone for an advisor to answer. This was something that could only be dealt with by Ambassador not something that could be done online by the customer.

Good and Bad

Good Bar, Food and Cabin Steward. Excellent shows and lectures. Poor ship communications and low Captain vis ability. Made worse by successive itinerary changes.

Will give review after i have taken cruise but my impression so far very go

Very efficient when i made booking and helpful

Good but confirmation neede

Easy site to navigate once we found the portal route Disappointed that no email confirmation was sent after transaction was completed

Always Great Customer Service

Efficient & easy to follow booking. We have been on a number of cruises either Ambassador, booking staff have always been excellent, very friendly, helpful and efficient.

Great to leave via Dundee

Having travelled with yourselves previously we thought we'd book directly on your website It was very easy as we have looked at your website previously We even managed to get the same cabin as we did for my 60th this year, we've booked for my partner's 70th in 2028

Best value cruise line in the UK

Quick, easy and efficient to book. Excellent website with all questions answered.

Easy booking

Agent assisted promptly and smoothly. Was able to book parking easily.