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Ambassador Reviews

Ambassador Reviews

4.7

/5
5
3653
4
692
3
150
2
36
1
73
Ambassador Cruise Line Service Rating
Trusted Customer
1 hour ago

your staff are very helpful from sorting bookings to being aboard. I have always had excellent customer service.
Ambassador Cruise Line Service Rating
Trusted Customer
10 hours ago

Easy to book

Fairly simple procedure to book. Worked well throughout the varios stages. Can't get overly complimentary about an online booking system
Ambassador Cruise Line Service Rating
Trusted Customer
13 hours ago

A joy

Great Vfm Better sales
Ambassador Cruise Line Service Rating
Paul Fox-Cannell
13 hours ago

Fab

Loved it! 🥰 food was wonderful, entertainment good and staff service amazing! We weee nervous about such a small ship and the fixed timing but ended up loving both! We’ve booked three more cruises with them!
Ambassador Cruise Line Service Rating
Hugh Russell
14 hours ago

Direct Booking very easy.

Direct online booking. Very easy and straightforward
Ambassador Cruise Line Service Rating
John Edwards
14 hours ago

Limited balcony cabins
Ambassador Cruise Line Service Rating
Trusted Customer
14 hours ago

Amazing easy booking

They were brilliant I originally didn't have my card but they set me up on the system and the next day I called back and they were so brilliant helping go through all the information and the options I had with cabins. Im disabled and use a wheelchair at night they were brilliant with the booking made me feel like a normal human being for a change. I did make her laugh when I said could I bring my additional leg with me to walk. They went through parking and transport options to make me feel prepared and at ease. It was a really quick and easy process and they were so so friendly. I can't wait to get on the cruise best customer booking experience I have received so far.
Ambassador Cruise Line Service Rating
Trusted Customer
17 hours ago

Very easy to book on line
Ambassador Cruise Line Service Rating
Trusted Customer
1 day ago

Friendly and pleasant

Very pleasant lady, answered all my questions efficiently and was also friendly.
Ambassador Cruise Line Service Rating
Jeanne Fisher
1 day ago

Cruising round the British Isles

Very easy to book. Chose our cabin and deck from the plan provided in the brochure. Paid extra for the drinks package Paid the required deposit with the balance being due 3 months before to sail. Confirmation sent to my email address. Couldn't be simpler. Looking forward to our cruise. Thank you.
Ambassador Cruise Line Service Rating
Dorothy French
1 week ago

Holiday with ambasador cruise

All staff friendly and welcoming.. Great choice for fur cruises
Ambassador Cruise Line Service Rating
Trusted Customer
1 day ago

Booking process straightforward thus far
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago

system ok
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago

Blanked customer

You have failed to send me my booking confirmation Email. In order to obtain my booking reference I rang your office help number. After 40 minutes of holding I gave up. Disgusted at your appalling lack of.customer care. Purely by chance you sent me an Email trying to sell me a cabin upgrade, this fortunately included my booking reference. So I was able to link my booking and complete the compulsory pre cruise information. With only two weeks to our sailing date your lack of care is accentuated. I am one of your best customers having sailed with you on 10 previous cruises including a world cruise. The excellent service and care on board ship contrasts with what appears to be a deliberate refusal to allow easy communication pre cruise which to me feels like self inflicted stupidity. I would not recommend anyone to book with you directly but would advise the use of a reputable travel agent.
Ambassador Cruise Line Service Rating
Geraldine Parrack
2 days ago

I’ve sailed with ambassador for 10 cruise and all the staff are very friendly and helpful and welcoming
Ambassador Cruise Line Service Rating
Marina Trusevits
2 days ago

Мы стали поклонниками Ambassador

Мы с мужем были пока только в одном круизе в 2025 году, но после этого забронировали ещё два . Это говорит о том, что мы очень довольны Ambassador cruise line.
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago

Future Cruise Booking issue but resolved with great Ambassador Teamwork

Lauren in Guest Relations and Emma in Customer Services were both excellent.
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago

Excellent service

Very helpful reservation assistant, providing all the information I needed. The booking was completed quickly and the promised email wad sect there and then.
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago

Service was a bit slow and had to keep chasing paperwork
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago

Everything was very simple and easy,staff very polite
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Ambassador Cruise Holidays Limited is a company registered in England and Wales. Registered number: 13299365