Ambassador Reviews

Satisfactory

This was a fairly straight forward booking on the Internet. However l was unable to complete my booking as l was unable to enter some information and did have to then make s phone call. This was a bit frustrating. However my booking was dealt with by an agent who was very helpful.

I made the booking online. This was an unusual booking as it was a charter for Rock choir and there was always going to be a lot of people fighting for places. The site crashed I gather as there were going to be screening questions re eligibility to answer. This proved too complicated for the site to handle and it crashed. An alternative log in was provided quickly (without the screening) so I managed to secure the single room I wanted.

Easy efficient helpful friendly and professional

We continue to receive 5+ star service from Ambassador and look forward to our forthcoming trip on Ambience. We especially look forward to catching up with some of the staff onboard who have become like cruise family in recent times.

When booking, staff were very informative and polite. The only reason for not putting 5 stars is that I have not yet received the itinerary of the cruise via email as requested yet.

Customer service very efficient and helpful.

I always book my cruises on line very easy & quick, I did need to phone Ambassador to change something that I could not do on line took nearly 1 hour to get through!!, that’s why I book on line.

The bookings opened at 12 midday. Unfortunately the online booking facility crashed maybe due to the high demand. I was on hold for two and a half hours and the phone was disconnected several times. I eventually got through but my first choice of cabin was sold out. This cruise was chartered and the demand was high. The agent I spoke to was helpful but the name on my invoice was incorrect and I had to contact guest services to get this amended. The name on this review has still not been amended

I liked the fact that I was out on a waiting must-read that hasn't happened to me before. Then I was offered a free upgrade - even better . Michelle was a lovely girl.and handled the booking with ease. Feel confident I am going to have a great time.

All was good 👍🏽lovely food and good service, public areas very nice, good cabin space with plenty of storage.

Quick, easy to navigate. Pricing easy to understand.

Booking very easy,helped we had sailed with Ambassador before.Emily very friendly & helpful

Difficult to say as I understand it was a manic time having thousands of rock choir people trying to book at the same time! The system crashed and phones just cut you off. Once through on line, it was easy the work through the booking. Although still every time I clicked on a cabin offered , it was not available.! Ended up getting a slightly more expensive cabin as a result, as everyone was going for the cheapest option. Frustrating but we’re on and going! Confirmation email also slow at coming through which is always worrying when you paid out the deposit.

It was easy to book once I got onto the website which was very busy as it was for the Rock Choir cruise which opened at noon and everyone went on at the same time

Easy booking process. Great communication and easy to understand pricing.

We were all ready to log into system for 12 noon, but experience told us that system would crash. It did, they must have known that they needed a system that could cope with the volume of people, but no their system was not robust. Tried the phone line too. Caroline was telling us how busy the lines were and gave us a hold the line song (don't worry about a thing) really, really never want to hear that song ever again. It replayed and replayed then the line cut off. Got all exited thought I was getting through to someone but no, it cut off and we had to dial in again. Meanwhile kept refreshing the on line screen. A long time later screen came up, was expecting a basic Rock Choir question didn't get one. Eventually found a cabin choice in the list that was available. It would have been better to only see a list of cabins that were available. At some point was asked for a Promo Code??? took us a few panicked mental gymnastics to think that maybe the CWRC2027 was what they might want. It hadn't been called a promo code in previous messages, at least we don't think it was. To say the whole experience was stressful would be an understatement, because it was time critical although we understand the need for that. I had a few questions which I e mailed Ambassador before the going live and after, they were absolutely brilliant with the speed and helpfulness of their replies.

I booked on line and have not sailed yet. I called customers services for a brief question which too 10 seconds to answer

Excellent service. Helpful and friendly staff as always. A pleasure to deal with such a professional and efficient company, not always the case these days. Our eighth cruise with Ambition and always a good experience.

love Ambition just booked another cruise. Cruised in her in June this year with my daughter & we both loved it . I have now booked for my husband & me to do one next June