Ambassador Reviews

Booking was OK, but nearly a week later still not received my confirmation email.

On the whole very good. However your staff's English could ge better

The website could not cope with the level of bookings going through it on the date I was trying to book the final Jane MacDonald cruise and as a result I was unable to book the cabin I wanted at the price that was displayed. Similarly it was impossible to get through by phone, this should have been anticipated and resourced accordingly. Furthermore the pre sales pricing information was not honoured by Ambassador, although an agent phoned me many hours later and passed the blame of this to Live Nation, I do not accept this as Ambassador should have locked in the agreed advertised pricing as part of the charter contract, and honoured it over the pre sale weekend, especially in respect of the drinks package pricing that was heavily advertised and Ambassador branded.

Easy to book, with very helpful sales rep. I have cruised with Ambassador once before & was pleasently surprised with how friendly the staff were. Looking forward to this next cruise.

Excellent very helpful

Excellent customer services from Jenny, from guest services. Always very helpful, friendly and proffesional support. Thank you

Good ship and staff

Everyone was so helpful. Nothing was too much trouble.

Good experience

I registered for precruise and requested a call back to book but did not receive call back on Friday. I telephoned again Friday and received a message of what time would I like a call back and I replied 11 am. Still did not receive call back and I could not book on line as kept getting an error message. I telephoned Friday afternoon and eventually managed to book cruise. I was advised I would receive receipt/invoice within 24 hours. Went on livechat Saturday afternoon and requested invoice. Telephoned again and still by Monday evening I have not received a receipt with booking reference. Very poor service and still waiting

Good

My cabin was very comfortable the staff were very friendly and helpful. Good choice of food and entertainment on board. The service was off a very high standard.

Quick and easy to book

Easy to book on line and customer service staff really helpful, friendly and respectful when I spoke to tje on tje phone.

Good service but at 9o you should still all documents in paper form. Very upsetting

Professional and friendly

Operator was efficient, friendly & helpful. Answered all my questions & helped me to choose the right cabin

Ive been trying to get through to them on the phone for a few days to alter my booking, but no joy after being on hold for over 30 minutes. Not good enough .

I have booked and sailed with Ambassador several times and its my favourite cruise line. I booked for Jane Mcdonald cruise on Friday and am still waiting for my confirmation email. I have tried several times to ring and been kept on hold for ages. Not sure what the problem is.

Great cruise line . Re booking because of the great experience on my cruise last year. Looking forward to the next. G