Ambassador Reviews

Cruised with many lines over the last 20 years. Discovered Ambassador 3 years ago. They are not my favourite line

VERY GOOD

I've really enjoyed my cruises on Ambition and Ambience. Now I'm looking forward sailing with their new ship Renaissance to the West Indies. It will be great to explore the ship, enjoy the food and exercise in their well equipped gym. Also seeing the entertainment on board will be a treat.

Very easy to book on line. I have had occasion before to speak to reservations staff as well and they were also very good.

Booked on line found it simple

Excellent. They sorted out a major problem (of my making) and did so without judgement or making me feel troublesome. I was quickly booked on to an alternative cruise and reassured that it was no problem at all.

Simple and quick, polite staff, made booking easy

Excellent service from Emily at ambassador customer service.

I initially booked a cruise online which was fairly easy. However, following further discussion with my wife and subsequent research it was decided that we wanted to upgrade our cabin choice. It is not possible to amend your booking online so I attempted to phone the Guest services and After sales. After answering the pre recorded option menu and then spoke to the bot I was told that I would be put through to an agent. The phone just rang and rang never to be answered. I tried this twice more with the same result. I then had to resort to email and set out my request. I promptly received an auto reply stating that I may have to wait 7 working days for a response. Not very good customer service in my opinion. I'll reserve further judgement until I receive a response.

Perfect as it always has been

Very helpful guys at the call centre. Helped me.wuth all my enquiries. Rather long wait to get through, nearly half an hour wait for call to be answered.

All staff excellent

the customer service was good, this will be the first time with Ambassador cruise Line

Very helpful and professional staff. The lady who I spoke to explained everything and said if I had any questions just drop her an email.

excellent on-line booking service and very helpful Flight Queries assistant (Mia)

Customer service was brilliant, I needed to change my cruise for personal reasons and was offered another one with no hassle, excellent customer service

It was very easy to make a reservation. I didn't see any difficulty.

Brilliant. I was able to book everything online easily. Choosing destination, date, then cabin. Paying a deposit was straightforward giving me an instant acknowledgment and access to my ‘dashboard’. I love this system as all my bookings are in one place and I know there will be email prompts at appropriate times.

I got a Cruise, Flying to Barbados from Manchester Airport . Now I need a visa. I have never had on before.

Kerry was very friendly and knowledgeable. Explained everything very clearly with all options available. She gave us time to make a decision without hurrying us.