Ambassador Reviews

Easy to book online but I needed to call Ambassador as I used a promotion code and the benefits were not added automatically. It took a long time to get through on the phone (30 minutes) and they couldn’t help. I had to email them a copy of the leaflet I had to get the onboard credit in the promotion.

The booking procedure was excellent. Knowledgeable sales representatives. I sailed on the Jane McDonald and friends Cruise. This holiday exceeded my expectations. All the staff on the Ambience were polite, professional and friendly. I have now travelled with Ambassador three times. I’ve also experienced the Festive events three/four times. I live locally to Tilbury and the location is perfect. The embarkation process is speedy. I have frequently been on the ship, with drink in hand, in 20 minutes. I have two cruises booked with Ambassador in 2027.

Very helpful and informative. Helped with all queries and answered all questions. Very friendly and nothing was too much trouble

Very straight forward, easy

Excellent answered all questions helpfully

Service mixed. Dinner service excellent, breakfast service poor. Cabin steward did not introduce themself. Good service in the bars. Crew friendly when you’re walking around the ship. Cabin was comfortable even when the sea was lumpy.

I spoke to Lauren and she was very helpful. Sorted out my issue with no fuss. Very professional.. didn’t have to hold on phone for too long before answer.

on-line booking procedure straight forward and informative. However, I have still to receive confirmation of the booking by email as stated on the booking web site. I noted the booking reference and went onto the My Ambassador Sailing web site where our booking is confirmed but it would have been nice to receive a reply at the time of booking

Excellent service

great

Very quick and efficient. Took no time at all.

The booking online was easy and gave plenty of options. Would like parking and travel options to be given at time of booking.

Ship good but dated on parts. Cabin old fashioned could have done with more plug sockets. None near bed. Food & service in restaurant was absolutely great. 10/10 Service in bars very bad . Waiting times up to 30 minutes. There were some excellent staff (Marco) but most were not as good as those on other cruises. Cabin is cleaned every day but there are no frills. Towel changes were missed and the tea/coffee supplies were very meagre. A few biscuits would have been good. Entertainment good. The theatre is good. All seats give a good view of the stage. Embarkation was quick and efficient. Overall, a good NO FRILLS ship.

Very easy to book over the phone. Great help with cabin choices and all questions answered.

The service on board was excellent although the check-in on board after the Drag, Deck & Dinner evening was shambolic to say the least.

Very helpful man who helped with booking -George-. Very patient as I have difficulty hearing.

Polite and well informed conversation

Easy to use website

Really easy to book online. All the information needed was available. Booking form was easy to use and follow

Kerry your office lady and my contant was very pleasant and helpful. Resolved all issues to complete the transaction.