Ambassador Reviews

sales rep easy to understand and helpful in offering me what suited us best

Pleasant experience with knowledgeable staff member. Straightforward booking process

Call was answered quickly. I was enquiring about a specific cruise for a solo traveller. A quote was forthcoming and I was asked if I wanted to book straight away. I requested a callback to consider the offer and the staff member rang back at the requested time. I then booked it over the phone. The staff member was polite, informative and told me at the end of the call it was only his first week in the role. Well done George!

The person I spoke to was ok but I felt lacking in ' enthusiasm ' when I was trying to book. I was suggesting solutions rather than him. Not a big issue but slightly frustrating. Also booking confirmation not received as promised. Contacted customer service and was told they have some issues with Hotmail addresses. This is a popular one so seems strange. I don't have confirmation of all booking details yet. Not even sure they will be contacting me if Hotmail addresses an issue.

Excellent as they responded to my concerns

Excellent

Booked totally online. Easy and straightforward

Don't know yet as have been waiting for e mail to arrive. I haven't had confirmation of my booking yet with the link to click on so how can I give you a review at this time???

One word exalted

Very good. Friendly service. Very helpful.

Easy booking looking forward to seeing what has been done as sailed on ship when it was with Princess many many years ago

The lady I spoke to when I booked was very efficient and knowledgeable. However, 4 days later I still haven't received confirmation of my booking! She said I would receive an email in about an hour!!

All ok

Friendly and helpful. I booked 2 cruises, and everything was clear and straightforward.

very good and easy to navigate.

Answered my call with efficiency and a pleasant attitude

Everything went smoothly from start to finish.Efficiency was the name of the game.Good destination days which were well organised. All in all a great cruise helped by friendly staff

I contacted Ambassador to change a cruise I had booked and they were brilliant. Within ten minutes it was all done. Very friendly and professional.

I haven’t had any confirmation whatsoever AND when I try to log in, it states it’ll send me an email link and I don’t receive anything. Not at all impressed! So much so, I’m now wondering if I did it all through a scam!!

Brilliant Service- the Cruise was full and I had been placed on a waitlist Julie called me and we booked it up very quickly