Ambassador Reviews

Perfect

Very friendly and helpful Nothing is a problem They listen My surname was spelt incorrectly Possibly due to the computer kept on crashing She apologised and said she would call back asap which she did and the booking was made I just wish I could remember her name Was an unusual name The surname was corrected with out any fuss too Well done to bookings and customer relations

Online booking was quick and straightforward

Absolutely brilliant so helpful and efficient

I thought the service was faultless, staff were very helpful.

Booking was easy and operator was knowledgeable and helpful. Disappointed that the website was showing a 10% discount code that did not work online. When operator asked it was stated that the promo code finished on the 12th even though we did not browse until 15th. We did not get the discount- very disappointing. Also we are repeat customers as we sailed the Norwegian fjords back in February with Ambassador but there is no loyalty program, rewards or discounts.

Very efficient

It was easy to follow to carry out the booking process

Tried to book cruise online, but the system froze at the "processing " stage. This was annoying, resulting in me having to ring Ambassador customer services. However, Karen was excellent on the phone call, resolved the issue quickly and completed my booking successfully.

Making the booking was very easy and quick, however a mistake was made in the booking this was corrected but getting in touch with customer service was a night mare, being left in a queue for over an hour to be cut off twice, the third attempt was successful and the problem was rectified, I also had another question but the person I spoke to didn't know what to do so I've emailed ambassador over a week ago and I'm still waiting for a reply

Caroline was extremely helpful & did rush us to make choices

Helpful knowledgeable and friendly

Always good

From start to finish the booking details were explained with no hidden extras. Full breakdown of itinerary explained, as well as parking and embarkation.

Very helpful

Booking easy and quick

Excellent service from dedicated staff. The ship was really comfortable and warm while the temperature outside was just above zero. Excellent food and service in the Buckingham Restaurant which was followed by the excellent shows in the Palladium Theatre which was followed by excellent entertainment in the Observatory Lounge. The Spa offered all sorts of relaxing treatments to be enjoyed on sea days. I have already booked my next cruise in April.

So far, so good. Booking was really easy and we were attracted by the free drink package offer so the cruise worked out at a good deal. Also, it’s sailing to a few ports that we haven’t visited before despite being seasoned cruisers. Booking was really easy and the agent was very helpful, and when she heard that we had been recommended to try Ambassador by a friend who had cruised with them earlier this year, she pointed us to their ‘refer a friend’ programme. Unfortunately, when he tried to do this it was rejected as he didn’t have a cruise currently booked which wasn’t how it was explained to us. Never mind! We look forward to our first Ambassador cruise in May.

Easy to book on-line with everything clearly explained.

Easy website to navigate. Clear filters. Follow up emails immediately so you knew you had done everything right.