Ambassador Reviews

Great customer service staff

Friendly and professional customer service support Covered everything that was needed to get three army veterans on the way to having great time

Very good 👍

Simple and easy to book

Caroline was very efficient and informative. Very easy to book

Wonderful cruise

Ambassador are simply one of the best cruise we have been on the ship the staff the entertainment all wonderful Go on give them a try you will not be disappointed

Very good website

Very easy website you know what you are getting nothing hidden

Easy and helpful booking

Helpful and informative

Parking problem

Fine. We have booked many times with you before. Major item that has still not been resolved is that we are unable to book a parking space. I have tried 3 times to ring customer services, but after sitting for more than an hour, I still haven't got through to speak to anyone. I have also sent an email. If parking is not available then we shall have to cancel the cruise and we will expect a full refund. I need someone to contact me urgently about this matter. We have been on Ambience many times and we have never had problems before.

Very efficient

Good so far

Seemed smooth, systems worked well

Good

Fantastic Cruise Line!

Great service as usual only slightly spoilt by ringing customer services and having to wait half an hour for someone to pick up the phone.

Eady booking process.

The process of booking was easy to follow. I had no problems when it came to paying deposit. An email arrived in my inbox immediatly.

The staff on the phone were helpful and gave me all necessary information.

The member of staff was very helpful, and answered any queries I had.

straightforward, helpful, and query quickly responded to and sorted

straightforward, helpful, and query quickly responded to and sorted

booking

fairly easy to book,

Such a memorable experience.

Always very professional and at the same time make it feel very personal.

Arranging a trip

The information I required, was given clearly and I felt able to ask several questions which related to my proposed holiday. Throughout I felt able to query certain matters and the response was provided clearly and i never felt rushed , not that I was having to make a decision in a rush.

Easy and straightforward

One of the simplest bookings I have ever made

Not been on a cruise yet but heard nothing but praise

The person who I talked to was very pleasant and helpful, she looked at everything to make it easier for us

It was so easy.