Ambassador Reviews

I had a problem with a cruise and it was dealt with with compassion and efficiently by sarah fry customer services. She is an asset to your company and was absolutely amazing I will definitely be sailing with ambassador again as she has restored faith for me. Many thanks Five star plus!

Booking was easy and convenient but the constant pressure from following texts is annoying.

Website not totally straightforward.

Kelly was very friendly, helpful, efficient, quick ,professional and knowledgeable.

Quick and efficient

Very quick response to my query Thank you

No service required, all done online. Simple and efficient booking

Easy to book online.

Friendly helpful staff...

I booked online and it was easy to find the cruise we wanted

First class

Perfect

Very friendly easy to talk to and very helpful

Very easy to book ,’nice boats

Very professional. Really helpful

Well the service was poor. I phoned up to book 2 balcony cabins on deck ten not close to lifts making sure the guy I was talking to under stood clearly that I wanted the 2 cabins next to each other one for 2 people the other for 1 person paying a extra £1500plus to be able to have a balcony cabin for one person. Total cost over £9000 with a 15% deposit which I duly paid. When I received the details I felt there was something wrong and checking the deck plan the cabins were not next to each other but another cabin between us. I was furious as the reason I wanted them together was because I had recently lost my Wife and the couple I was going with was my brother and his wife and this was the first cruise since losing her. Yes they changed it but now we are next to the lifts which we didn’t want. It was a very poor service as if I hadn’t noticed we would have arrived for the cruise getting the cabins we didn’t want. Pretty poor if you ask me and this is the fist time with Ambassidor cruising as we normally go with P&O.

Really good. Easy to book online and navigate. Lots of info available to help you make an informed choice and book.

Excellent, professional and friendly service. Booked direct on line but needed to speak direct with s query which was dealt with efficiently.

It was excellent

Helpful