Ambassador Reviews

Smooth and easy online booking process

So far, all we've done is book. We haven't actually been on the cruise itself. So, all I can really say is the booking process was straightforward and easy to follow.

Simply the Best

All are professional, understanding and very helpful. Every member of staff is prepared to go the extra mile to ensure complete customer satisfaction .

Great small ship company

The website is easy to navigate and I was able to complete the booking and insurance cover fairly easily.

Reasonably priced. Good attentive staff.

Stress free online booking

Easy to use online booking with immediate confirmation and information to log in.

I phoned on Friday to ask if a Cruise I was looking at was available, I spoke to a Gentleman called Mark, he said he would call me back Monday morning. He did call me at the agreed time, he answered all my questions and I booked the Cruise. He was friendly and professional, so very happy with the service.

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Super affordable cruise line!

Fantastic service! All staff very helpful & efficient! All my questions were answered!

Good

1st class booking via phone

Service received via call to booking agent Michelle was 1st class. On line booking service not suitable as not all available cabins are shown on the site.

Quick and easy

It was very easy to book the cruise online. No fuss and rapid response.

Great service from beginning till end

Excellent service. Friendly staff. Nothing was a problem. See you next year.

The telephone service was excellent

The cruise advisor was very proficient and answered all my questions which enabled me to go ahead and book the holiday.

Help with booking using Blue Light Card

Problem with booking sorted quickly. I’d been unable to enter Blue Light card details online.

I have cruised with Ambassador a lot. I have to say i have nothing negative to say. Staff are amazing. Entertainment very good. Food lovely. Ship so clean and welcoming. See you soon Kathleen Sweeney Miss

Northern Lights, reminder needed

It was a Northern Lights cruise, and the pilot Nor entertainment lead would announce it over the tannoy... this was poor as some people never saw the Northern Lights 😕 Room cleaning was good. Restaurants good, but I ate lots of roast lunches, as I didn't like anything else... I have food allergies 😫 Restaurant staff in Buckingham were good for table 141. Reception staff, didn't seem to know what else was happening in other areas. Had to wait ages to get the heater in my cabin fixed. Evening entertainment in The Palladium was poor, poor singing in the group dances, music too loud, you couldn't hear the words, some poor stereotypes eg round the world session.

Excellent support team.

Service from Trade Support and Guest Services team was excellent, although they have not yet been able to resolve my issue with adding my latest booking to My Ambassador Sailing.

Helpful Booking procedure.

This was my first time trying to book with Ambassador Cruise line and my initial queries were answered professionaly .The information I received ,encouraged me to proceed with a booking which was straight forward and stress free . Lets hope the cruise is too.

Top service

Absolutely brilliant , Louise who helped me with the booking was able to answer all my questions and helped me get the best deal . would highly recommend Ambassador are privileged to have such great staff as her

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Booked on line.