Ambassador Reviews

All staff friendly and welcoming.. Great choice for fur cruises

Booking process straightforward thus far

system ok

You have failed to send me my booking confirmation Email. In order to obtain my booking reference I rang your office help number. After 40 minutes of holding I gave up. Disgusted at your appalling lack of.customer care. Purely by chance you sent me an Email trying to sell me a cabin upgrade, this fortunately included my booking reference. So I was able to link my booking and complete the compulsory pre cruise information. With only two weeks to our sailing date your lack of care is accentuated. I am one of your best customers having sailed with you on 10 previous cruises including a world cruise. The excellent service and care on board ship contrasts with what appears to be a deliberate refusal to allow easy communication pre cruise which to me feels like self inflicted stupidity. I would not recommend anyone to book with you directly but would advise the use of a reputable travel agent.

I’ve sailed with ambassador for 10 cruise and all the staff are very friendly and helpful and welcoming

Мы с мужем были пока только в одном круизе в 2025 году, но после этого забронировали ещё два . Это говорит о том, что мы очень довольны Ambassador cruise line.

Lauren in Guest Relations and Emma in Customer Services were both excellent.

Very helpful reservation assistant, providing all the information I needed. The booking was completed quickly and the promised email wad sect there and then.

Service was a bit slow and had to keep chasing paperwork

Everything was very simple and easy,staff very polite

Efficient, polite, professional.

I thought the customer service agent was helpful in rebooking my cruise, due to unforeseen circumstances.

Our first ever cruise, and already booked again. Absolutely nothing to not like. Shop spotless, staff all excellent without exception. Cabins cleaned daily and towels changed. Excellent food. Good range actives , our captain kept us safe when bad weather approached and de toured. From entering car park at Tilbury to leaving it , whole experience stress free!!!!

Very straightforward booking system and follow up service

It's impossible to speak to anyone once you've booked. You're told you can do everything you need by logging on to your account. The problem is I can't do that as they don't send me a link to my email to verify it!! I've tried several times, checked my junk, but still nothing. This is my first cruise, so not impressed.

Booking a sailing via the website was easy and straight forward and does not require much "service".

Although I booked online I did ring your office to check whether the booking had gone through. The pleasant lady who answered was extremely understanding and helpful. We have used the phone system before and always found very helpful staff with their great knowledge of problem solving suggestions.

Polite, helpful, caring, fun, attention to detail. Great food!! The activities, shows etc were tip top, so delightful. Brilliant ship, so well cared for and laid out. Captain and staff were amazing, I couldn’t fault them in any way. The change of course due to Storm David was handled very well indeed. Huge huge thanks to everyone who made the cruise such a success.

The service was excellent with great help and patience. Good not have been better.

Excellent all round service