Ambassador Reviews

Always friendly efficient staff. Would prefer not having to go through AI for customer service first though.

Polite and efficient

Been on Ambassador twice now and have had great experiences on both. Just booked a third trip and hopefully it'll live up to the previous times.

Excellent

Friendly knowledgeable staff. Kerry was excellent.

very helpful.polite knowkedgable and considerate staff

The agent we spoke to took us through the process calmly and efficiently even though the phone connection was not good.

Excellent, professional and helpful and also managing to be friendly.

Booking was easy enough, but it would be helpful to have more information regarding details of passengers' protocols when on board. I had to go to AI to find more information.

Would give 5 but took to long to answer

Done on-line so very easy. No problems. I have sailed with Ambassador before and am aware of the high standards to expect. I am really looking forward to sailing again but can only depart from Avonmouth, as my wife has a mobility problem and I no longer drive.

They are quick efficient and polite,and nothing is ever a bother.and are very good at keeping you in the loop.

Service from staff in all areas was excellent, food was good and the entertainment was excellent. First cruise for my sister and she loved it.

Very helpful

I had a question yo ask and the phone was answered quick and it was an English lady who was very helpful.

It was easy to book via the website, I have sailed with Ambassador a few times and always had a good time

Excellent nice friendly operator

Excellent

Very prompt picking up. Helpful in dealing with a card difficulty, held the booking while a security issue with the card was resolved.

We booked the cruise on line and followed the instructions from start to finish, the booking format is easy to follow so we did not have the need to speak directly with the booking staff.