Ambassador Reviews

Excellent friendly service and has a lovely welcoming feel to the ship. We love it.

Very helpful and nice to deal with

Easy to book on line, and able to pick cabin I wanted, able to request size of dinner table etc. therefore great service

Has a query about a particular suite type. Spoke ot an advisor who llooked it up and was able to answer the question. Then decided to continue with the booking with the agent rather than book it on-line. It all went very well, as it has on previous cruises with Ambassador.

We had good service throughout our booking on line and calling the office, we cannot wait for our cruise now. We did our insurance through Holiday extras on the telephone and Ella was very helpful to all our questions we were impressed. We have done two cruises from Tilbury before and had a lovely holiday each time, so we are really looking forward to this one and being looked after. Thank you to all the team needed on these holidays and booking team.

Booked on line which was easy peasy. Have had experience of customer service in the past with previous cruises and have nothing but praise for them.

First class

Booking our trip was easy. We had decided on the cruise we wanted and were able to look at cabin options and decide the best ones for us. The price was very reasonable as there was an offer for the second person to go half price. Having been on an Ambassador cruise recently I look forward to travelling with them again.

Our booking was made online, so no real service required. The booking experience was fairly easy and straightforward.

We will only use ambassador as there staff are always friendly and make us feel welcome .

Helpful and informative

I am still waiting for a conformation email detailing my booking which should include the cabin number that I chose, the amount of the deposit and I paid, the balance and date that balance is due. I was not asked to choose which dinner seating I wanted and bed preference. I've been on Ambassadors website several times to access my booking and they ask for my email, I give it and they say check your email. Nothing comes. I've checked spam & junk folders as well, nothing!

Very good service.

Reasonably priced cruise, with half price drinks package. Website was easy to use. Have cruised with Ambassador before and have booked several more over the next 3 years.

Very helpful and understanding and quickly to solve any issues

Booking service excellent. Julie was knowledgeable and made the Booking process easy

As always an excellent service very very supportive caring and very professional yes Ambassador my most favourite cruise line ever

Great response to my questions

Easy to book

Yes booking was fine although a couple things happened later. We booked a suite over the phone and had a choice of cabins. We asked which side port or starboard would be best and he recommended port. We also asked if this was a real suite with a separate lounge area and he indicated it was. However, after the booking we discovered the suite was really an extra large balcony and that from previous guest experiences, starboard was probably the better side of the ship. We phoned customer service and they changed the cabin for us to starboard. No problem. We should have done a bit more of our own research before booking.