Ambassador Reviews

I felt a little rushed not because of the operator , but because the cruise was a special event and the cabins were selling extremely fast they had only been on sale for 10 hours and were already up to the 5th price point. I didn't want to lose a cabin in this price bracket. So I took the cabin offered without reviewing it's position etc. we were offered parking, but because the call was supposed to have been an inquiry, this hadn't been looked into . None of this was the companies fault and the booking was handled well.

Helpful

Very easy im not used to booking things on the Internet but I found it easy so I booked 2 cruises.

All good, had a slight problem but spoke to customer service and was sorted right away

The young man we dealt with was extremely efficient and friendly

Excellent always ml

The true test of good customer service is usually when something goes wrong. When I had a problem the guest service team was helpful, knowledgeable. The young lady was polite and efficient. What more do you need?

Their web site did not give me access to my booking Wouldn't let me change my password and therefor couldnt download the app. I have spent hours trying to phone them with no answer Once you get on the boat things are better But the booking and enquiry line is so bad i might not bother again

Kerry was very pleasant and helpful and made the booking very easy to book Thank you

Very good, Kelly was very helpful and friendly made the whole experience easy for us.

Booked through NHS discounts not all cruises visible without a bit of searching.

Friendly staff on the phone. Clear website. Good choice of destinations. Nice size cruise ship, but has all the features of a bigger size ship. The communal areas are well set out. There is a good choice of meals at dining.

Easy to make the necessary arrangements over the phone.

Very knowledgeable, friendly and helpful. Excellent service.

Talking to your sales assistant was very helpfull. As a solo traveller it is sometimes very expensive.

Very helpful good service staff were polite and explained the whole booking and the full cost of my holiday on board for my holiday

My first solo cruise was in june with ambassador had a fab time on ambition lovely staff,great food and entertainment looking forward to my next cruise

I booked online, then got email confirmation

Good as it gets Friendly and effective

Brilliant. Friendly and helpful service.