Ambassador Reviews

Fast service on phone

Phone booking quick and easy. Agent helpful and able to retrieve data from previous cruises.

Quick and easy

Very quick and easy

Good but…

Fine but website is a pain as it doesn’t always perform well and took 8 attempts to change password on reset

Recommend booking Ambassador

Easy to find what we were looking for in our cruise, easy to book and self explanatory and receiving nectar points is a bonus. I stupidly forgot to add my discount code though upon booking, can not wait to go away now **

Impressed

Spoke to Caroline very helpful friendly and efficient. First class service. Booked the holiday we wanted. She was extremely patient sorting out the nectar points for us.

Amazingly good value for a British cruise

Service was excellent most of the time. Wait staff, cabin staff buffet staff were all second to none! Hendrik and Janetri in the Borough Market were very friendly and always very helpful. Reception staff were polite and helpful, except on one occasion when someone came to our cabin at around 11pm to hear the constant very loud noise we were suffering - and all he offered us was 2 sets of ear plugs. Something needs to be done about the various loud noises that are obviously heard in various cabins around the ship. I know it isn't the staff's fault but we were disappointed that we weren't offered a different cabin on the first occasion of our complaint. Having the film crew on board was disappointing- restricting us from various areas of the ship on each day. I would have preferred to have booked at another time. That is just my preference. I am also disappointed to know that others have had a free upgrade to a better cabin, yet we have never been offered one on Ambassador, after 11 cruises between my sister and I.

great trip

Lovely crew and great itinerary. The entertainment was good as well

It's a great experience and not too expensive.

I find the Ambassador Cruise Line very suitable for my needs. There are plenty of talks, musicians and dancing. There is also stretch classes and sometimes yoga. The stops are well organised and interesting. It's a great bang for my buck.

The agent was very nice and dealt with all what I wanted and quite quick thank you

An efficient Cruise booking.

A polite, helpful and efficient Adviser and the Cabin availability and location was explained well.

Thoroughly enjoyed

This was my first cruise, I thought we were looked after extremely well. The staff were all excellent and the food was amazing. There was so much to do and I particularly enjoyed the quizzes. The plays and the musical dancing that went on in the Palladium theatre were absolutely fantastic. I also enjoyed the Party Tunes in the Cavern. I also enjoyed the places we visited.

Friendly crew

Efficient and friendly

Excited 😊

The online booking was so easy

Great cruise ship

Excellent service, from the cleaners to the housekeeping, the waiting staff, reception staff, bar staff, entertainment people.

The Best Cruise Line

Prompt and Professional

bright n breezy

all fine

Booking process

Cameron was really helpful and patient despite us having to make several phone calls due to poor reception where we live. He talked us through everything and made the whole booking process stress free.

Excellent and helpful sales team

Efficient and helpful advice. Everything explained and subsequent information excellent.

Booked with ease

We have sailed with Ambassador before, booking was easy, relaxed not rushed so I could ask questions as I went along, The ships are small but I find that suits us. The service on the ships is amazing, great attention to all guests. No request too small.

Great customer service staff

Friendly and professional customer service support Covered everything that was needed to get three army veterans on the way to having great time