Ambassador Reviews

The person on the end of the phone was fantastic

Had a problem trying to register on Ambassador customer website , the system wouldn’t respond by sending me a email . The customer experience service was very efficient and resolved my query to my satisfaction.

very efficient and easy

I am not experienced at booking, but I got a bit confused the with the Expedition package that I have booked. Having selected what I believe to be an inclusive package to minimise additional costs on board, I am unclear as to what it includes. I also do not know the time of the sailing - presumably we will be advised nearer the time and I am guessing it is dependent on tides, but there is nothing to confirm this or otherwise.

Excellent booking process straightforward.

Easy to do

Ambassador provide a great service, I always feel like one of their family. Everyone that I connect with is always smiling, their smile shines, this is priceless and I love it. Thank you Ambassador.

Easy Good choices Good website

Stunning value. Everything Ambassador provides is good or better. Only problem is the negative attitude and behaviour of a noisy minority of fellow guests.

The site was easy to use to book with clear instructions and information. We were able to see the layout of the ship and book a suitable cabin for us. We also were able to book a drinks and gratuities package which cIearly explained what was covered.

Easy to book via the website. I also had a query and telephoned the customer services dept. They were very helpful and polite.

Excellent service from start to finish

Informative . Booking easy . Excellent **

Louise was a pleasure to help us book our cruise and very pleasant to talk to with her help and expertise.

I have no complaints at all, everyone are very helpful, if I get in touch, I always get answers within the same day, or the day after. And I can "hear" they are smiling when we speak. If you book a new cruise on the cruise you're on, the service is over my expectations.

Always easy to book with never have a problem with them operators very friendly

The future cruise desk host is really bad . He is rude and didn’t tell me th price before he changed my booking . He charged me two solo cabins for one twin inside room . After I told him This price wrong he lost temper and shouted to me . Then he lied to the managers. So I had 5 meeting with a line managers , so far the manager finally admitted his fault and said sent en email to head officer . Until Now nothing come back . Don’t trust this new future cruise host : Damian, who is dishonest and other staff worked very hard , but he does not . He should be sacked!

Very easy to use

No confirmation e mail of my booking recieved and no verification e mail to set up an account. One reply to an e mail I sent querying this and then no further replies to my second e mail. I rang and was put through to guest services where I was informed I could be waiting for two hours for someone to answer the call. No indication at all where I was in the queue while listening to awful music. After 15 mins I put the phone down. Still no nearer to having a confirmation of my booking as it can only be digital and the postal service is not used apparently. Dreadful experience so far.

Very helpful. Got what we wanted.