Ambassador Reviews

The booking services was good. But I will wait until I have been on my trip before I give any other review

I was very impressed with Ambassador Cruises. Everyone was professional and friendly. There were plenty of activities for everyone and the food and entertainment were excellent. Things on board were very clean. The destination experiences we went in were informative and enjoyable.

Excellent service the staff are so friendly and helpful making the cruise a wonderful trip we are coming back the ports we docked in were fantastic thankyou Andrew and Carol

It was great, very easy website to navigate with plenty of information on what to expect of the cruise, what is included, what comes at an extra. Easy process.

Generally good just a lot of queuing for the theatre as it was a Jane McDonald cruise.

Was an amazing week with an amazing team of people looking after us

Phoned up to book the lady who took my booking was very helpful answering all questions then phoned back to finish the booking .

Courteous, friendly, pleasure to be on board. Our third Sailing and have booked 2027. Would highly recommend to Freinds and Family

Quick and efficient. Very happy with service I received.

Nicola from Guest Services was really helpful, efficient and pleasant to work alongside with my complicated transfer of a cruise from 2027 to 2028. She gave helpful explanations and took time to ascertain if her answers were correct. Our call was over 30 minutes but I didn't feel she tried to rush me and at every stage she confirmed whether I wanted to continue. On a corporate level I understand paying an admin fee, but I do feel disappointed that I lost the promotional fee and any extras. Kind regards to the whole team, but especially Nicola.

Very easy to book & very helpful, listened to my preferences & did their best to accommodate us. Patient & explained everything clearly.

Booked on the phone and Julie was so helpful and informative. Answered all our questions in a cheery manner.

All the reservation team staff are extremely friendly and helpful.

Prompt replies to my emails. Very helpful and good advice.

It was very informative, prompt and efficient with my booking! The staff were able to assist with answering any questions I had and even offered further assistance. Fab service, thanks! Now we cannot wait for our cruise!

excellent service on board ship

Staff friendly and attentive Only complaint is bath towels are to small

First class service regarding booking of spring cruise. All questions answered with information given to inform our choice of availability. Completed by a follow up phone call from Kerry, that enabled us to complete our booking successfully. Professional customer service at its best.

I booked online, it was fairly easy

Friendly and efficient