Ambassador Reviews

Super affordable cruise line!

Fantastic service! All staff very helpful & efficient! All my questions were answered!

Good

1st class booking via phone

Service received via call to booking agent Michelle was 1st class. On line booking service not suitable as not all available cabins are shown on the site.

Quick and easy

It was very easy to book the cruise online. No fuss and rapid response.

Great service from beginning till end

Excellent service. Friendly staff. Nothing was a problem. See you next year.

The telephone service was excellent

The cruise advisor was very proficient and answered all my questions which enabled me to go ahead and book the holiday.

Help with booking using Blue Light Card

Problem with booking sorted quickly. I’d been unable to enter Blue Light card details online.

I have cruised with Ambassador a lot. I have to say i have nothing negative to say. Staff are amazing. Entertainment very good. Food lovely. Ship so clean and welcoming. See you soon Kathleen Sweeney Miss

Northern Lights, reminder needed

It was a Northern Lights cruise, and the pilot Nor entertainment lead would announce it over the tannoy... this was poor as some people never saw the Northern Lights 😕 Room cleaning was good. Restaurants good, but I ate lots of roast lunches, as I didn't like anything else... I have food allergies 😫 Restaurant staff in Buckingham were good for table 141. Reception staff, didn't seem to know what else was happening in other areas. Had to wait ages to get the heater in my cabin fixed. Evening entertainment in The Palladium was poor, poor singing in the group dances, music too loud, you couldn't hear the words, some poor stereotypes eg round the world session.

Excellent support team.

Service from Trade Support and Guest Services team was excellent, although they have not yet been able to resolve my issue with adding my latest booking to My Ambassador Sailing.

Helpful Booking procedure.

This was my first time trying to book with Ambassador Cruise line and my initial queries were answered professionaly .The information I received ,encouraged me to proceed with a booking which was straight forward and stress free . Lets hope the cruise is too.

Top service

Absolutely brilliant , Louise who helped me with the booking was able to answer all my questions and helped me get the best deal . would highly recommend Ambassador are privileged to have such great staff as her

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Booked on line.

Whenever,wherever, be assured Ambassador will take you there.

Polite, efficient, and patient whilst giving the procedure of booking and finding relevant family members who are already booked on the same cruise and adding myself to the dining table with the rest of my family and friends.

Thank you. All

Extremely helpful people who were happy to go the extra mile for us. Superb service a big thank you to everyone involved with our bookink

The cruise hits every need for comfort cruising

Excellent, all well explained and very helpful 👍

Good cruise! Esp staff: Soham, Mansi, Shiba,Dwi,JayAr,Surya,Gede-housestaf

All good overall but for some annoying embarcation and departure chaos. Bags only delivered after 2 hours of handing them in . Told there was a mix up. And duing disembarking long queues formed that did not move for 15 minutes and why was deck 9 called from palladium when deck 10 was still waiting in queue and not moving?

A great experience

I have had wonderful experiences with Ambassador. I have recommended them to all my friends.

Excellent customer service services

Very good excellent cruise consultant. I was ringing from Spain so was very happy to get connected and make the booking

Great cruise line, very friendly staff staff

First time of booking a cruise online, very easy, we have used ambassador before, booked before with a travel shop ,