Ambassador Reviews

Very clear and easy site to navigate, this is our third cruise with Ambassador.. Booking is relatively simple with help a phone call away if you encounter any problems…

Cruised in July 27 with Ambassador. Was delighted with the cruise. Departing Dundee so easy to get to. Embarkation was quick and efficient as was disembarking. Standard restaurant was excellent service and quality. The additional restaurants were also great value. Staff at every point were friendly helpful and fun. Plenty of entertainment and choice. Booking process was easy and website easy to use.

Good excellent cruise

Charlie who did our booking was very efficient and helpful and made the booking easy. Guest services too were helpful when we asked to link our booking to our friends for dining so we could have a table for four. They also made our booking for car parking easy.

Took a while for someone to answer But helpful when they did Confirmed the information I had already found online was correct Better to be sure I felt

Good. Serbvice

My query was answered promptly and dealt with professionally. I always find talking to another human preferable when requesting help. Mark was pleasant and most helpful.

The booking was very simple and straightforward, can thoroughly recommend.

I found the staff all lovely and helpful, the food was excellent and as I use a walker, my cabin was great, wide door and not full of unnecessary furniture

Best Cruise line around. Great choice, great ships and excellent service. Highly recommended.

Very professional but also friendly

Professional helpful

Very helpful

I booked my cruise entirly on my tablet and found it very easy to follow each step to book my cruise.

Ticked box for nectar points and correct number entered but bizarrely no points added and told cannot have these retrospectively unlike in stores. I recommend booking via nectar app in future as hopefully this might overcome the fault in your system

The service was second to none. I was on board during the norovirus outbreak and all the crew worked their socks off to keep us as safe as possible. Without exception they were all wonderful. My cabin steward was amazing and during the four weeks on board my cabin was always spotless and well maintained. The waiters all do an amazing job and always with a smile. There are so many workers behind the scenes that we never see who all do a fantastic job in keeping everything running smoothly.

I cannot tell you about the service as I have not experienced it yet.. The website is not bad as it was easy to negotiate.

Had a great chat with mark on the phone very freindly very proffessional got what i wanted,Quick and easy

Very good

appallingly `high handed` / unsympathetic / jumping to wrong conclusions / failed to add on `Airport Assistance` to the reinstated Booking and I was kept on hold for 1hr 32mins 38secs without `pick up` - suggest you put in more phone lines and employ more staff.....or was i actually being black balled because of earlier problems as above stated ? I needed to know the Airport Assistance HAD been put on to my booking back to Manchester, have finally today spoken to someone live who says she will get it put on - living in hopes this will actually get donel. The Ships and Ship staff are GOOD - had been on a very enjoyable Northern Lights cruise previously, just do NOT now recommend the direct e-mail and telephone booking systems !!