Ambassador Reviews

Excellent service. It’s good to speak to a knowledgeable person.

Good service 👍

So far, So good

Booked on line. It was easy to search and filter the cruises available and booking process was straight forward

Helpful and efficient.

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Very easy to book, in case of any problems the guest services are always on hand to help.

Honest, clear descriptions. Clear booking procedure. Having sailed with them before, I agree with what they promise. They are friendly and down to earth. Choice of buffet food is extensive and fully acceptable. Cabins clean and well appointed

Very easy process to book on line, One minor criticism is the drinks package and car parking should be more up front so people can see the costs involved easier, these are both very important items to the customer.

Very good had telephone help when i couldnt access discout on line very helpful the operator talked me through it

Easy and efficient to book our trip.

Excellent

Lovely saleslady to talk to. Sorted everything very quickly

I received very good service, a slight hiccup with the carparking which was sorted very quickly and professionally over a phone call. Will use this company again

Booking process was well detailed and options explained

Booking was easy. This will be our third sailing with Ambassador on Ambience and we have no intention of cruising anywhere else. All of the crew are amazingly friendly and helpful and the service is fantastic. We love this ship.

We had to cancel a booking because it clashed with our son’s wedding. With the help from Natasha from guest services we were able to transfer our existing booking to 2 other cruises with a top up of our deposit. Natasha was so helpful, and had discussed the issue with her manager. She then efficiently sorted everything out for us, cancelled the existing booking and ensured our choice of cabin for the two new bookings. This was all done in a day and we were so pleased with her professionalism. We cannot fault Ambassadors gust service.

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Very helpful rep but awful long wait to get through

Was dealt with efficiently and they were very helpful