Ambassador Reviews

Very clear and easy to book. Staff very helpful Great package with half price drinks package and car parking charge.

Very high quality. Staff always cheerful and made you feel very welcome

First class. Query dealt with efficiently via e mail well within the service parameters. Very happy with the outcome & no hesitation in recommending Ambassador

Excellent….everything fully explained….well done.

Excellent customer service.. Good communication from initial contact. Extremely friendly service. Helpful staff.and extremely efficient check in.

Caroline was very efficient and knowledgeable when booking my cruise I would recommend Ambassador cruise line to my friends and family

Booking was easy

Odd not to be able to book two cabins through website, only by phone

Troubke free very easy

Very easy to book good price too On our last cruise with you the food and service were excellent which is why we chose Ambassador again

Easy to do and understand

I was able to book holiday quite easily on line with all the information and prices that was in my budget

Easy and straightforward booking process. Good choice of cabins available.

Very good

Very efficient and professional all round . Pleased we have booked another cruise . Looking forward to next experience .

The system for booking was very intuitive and easy to follow allowing us time to consider everything as we went. Being fairly new to taking cruies this was very reassuring.

Booked via telephone group number. Very good helpful service from Micheall

Not good, I made a mistake thinking I was booking for this year when in fact I was booking for next year. I rang immediately (within 30 minutes) to cancel or transfer the booking. I was informed I would forfeit all my £400 deposit if I cancelled but that I could transfer my deposit; I was given a contact number to find an alternative cruise and rebook. When I had done so I called back to be informed I would still forfeit half my deposit and that the oceanview cabin I had selected had been changed to a balcony cabin, and that the outstanding balance was much more than for the cruise originally booked. Given this cruise is shorter than the one booked in error to the same location, takes place later in the year and starts and finishes in different ports, I cannot understand why it is costing nearly twice as much as the one originally booked. Additionally, the 'colleague' who was extremely pleasant throughout our two telephone calls, promised to call me back twice by a certain time after he'd spoken to line managers and didn't do so; the first time I called him and the second call didn't materialise at all. I shall be calling in the morning. The problem I have is why I have to forfeit part of my deposit for a cruise not departing until July 2027, when I agreed to transfer my booking and why the shorter cruise is more expensive and I cannot book the cabin grade I selected when it is still available online.

Kerry was so helpful and informative. She made booking so easy and explained everything we needed to know. Advising us on what cabin would suit us the best. Very friendly and professional too.

Ik was a little diffucult with the language