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Reservations
0808 303 2573
Opens at 9am Tomorrow
View opening hours

Guest Services
0808 303 4631
Opens at 9am Tomorrow
View opening hours

Guest Services

0808 303 4631

Opens at 9am Tomorrow View opening hours

Reservations

0808 303 2573

Opens at 9am Tomorrow View opening hours

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Ambassador Reviews

4.6

/5
5
1695
4
365
3
100
2
34
1
58

Cruise Reviews

4.8

/5
5
76
4
14
3
1
2
0
1
1

Guest Experience Reviews

4.6

/5
5
1619
4
351
3
99
2
34
1
57
Ambassador Cruise Line Service Rating

Straightforward

Simple enough reservation service, it's a pity Ambassador don't have a loyalty programme for returning clients.

Ambassador Cruise Line Service Rating

Excellent service

I received a speedy phone call back following my online enquiry and the lady who contacted me was very helpful, efficient and friendly. It was very easy to book and pay the deposit over the phone and following this within minutes I received an email with my booking details, invoice etc.

Ambassador Cruise Line Service Rating

Staff were very good and helpful leading us through the booking process to completion etc.

Ambassador Cruise Line Service Rating

Helpful staff

Ambassador Cruise Line Service Rating

Easy to follow website

Ambassador Cruise Line Service Rating

Good service

Satisfying

Ambassador Cruise Line Service Rating

The service is very efficient and friendly. Easy to understand and informative. There is also the app to keep us up-to-date with the details of the sailing.

Ambassador Cruise Line Service Rating

Brilliant cruise line

Fantastic service from ambassador as usual. Our 4th cruise with them, and I can't praise them enough!

Ambassador Cruise Line Service Rating

Impressed with the agents who handled our booking, very helpful, friendly and informative.

Ambassador Cruise Line Service Rating

So friendly and easy to deal with

The people on Ambassadors customer interface are always so friendly and helpful. Bookings are very easy.

Ambassador Cruise Line Service Rating

Staff knew all the answers to questions I asked, staff excellent

Very efficient and helpful telephones answered quickly

Ambassador Cruise Line Service Rating

Extremely helpful member of staff spoken to for advice and booking of the cruise.

Ambassador Cruise Line Service Rating

Stress free.

Very helpful.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Professional and friendly.

Always friendly and helpful. It is nice that Ambassador choses to have a call centre in England. All staff treat you like part of the family, they are professional but you can still have a chat about your booking or your concerns.

Ambassador Cruise Line Service Rating

Not too impressed with the net service.Telephone staff and service first class.

Ambassador Cruise Line Service Rating

Easy to book

It was very easy to book the agent was very helpful and knowledgeable

Ambassador Cruise Line Service Rating

It is ok, nothing special.

Overall Ambassador provide a good product. The constant changing of offers when booking is confusing. The website lacks important information, such as info about destinations which only becomes available after booking is confirmed. Other than that, how can you put a value on a online booking service where there is no interation with real people?

Ambassador Cruise Line Service Rating

Wonderful.

Ambassador Cruise Line Service Rating

Booking experience

All worked well

Ambassador Cruise Line Service Rating

Very good service

Very good service as always. Extremely helpful chap throughout the booking process.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Iceland's Land of Ice & Fire
Sailing Date:
Iceland's Land of Ice & Fire
Sailing Date:

Loved departing from Liverpool! The facillities on board were great, entertainment was awsome,, crew and staff were approachable and superfriendly, very efficient, everyone worked as a team. Food was deliicios with lots of choices. The Faroes were beautiful despite the whale hunt. Iceland was amazing! Would have liked 2 days at Reykjavic, lots to see. I loved my first cruise with Ambassador, everything was straightforward and easy and the ship was squeaky clean!

Iceland's Land of Ice & Fire
Sailing Date:

Beautiful comfortable ship. Lovely food. Friendly, helpful and professional crew. Orca experience on board enhanced the voyage.Friendly cabin staff could not do enough for us.Will be back!

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

I would have given it five stars if the air conditioner had been working properly However we had an excellent time at an excellent price

Iceland's Land of Ice & Fire
Sailing Date:

Ship is old and tired with slight modifications However the food, staff and service was brilliant! Fantastic sailing from Liverpool and will book again if the dates fit Just waiting for the tax to be returned from a purchase in Iceland Trip 7-18th July

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Really great experience definitely would recommend it.

Iceland's Land of Ice & Fire
Sailing Date:

I didn't see as much of Iceland as I would have liked ,I didnt feel the shore trips offered by Ambassador were suitable for someone with my mobility. The ship itself was great ,the crew were very friendly and helpful. I enjoyed every minute on board, the evening entertainment was especially good. I only ate in Borough Market, the food was ok but I especially enjoyed being able to sit outside for my meal. The drinks package was very good, the cocktails were very tempting! I am definitely going with Ambassador again so please keep sailing from Liverpool

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Enjoyed the experience on how Icelanders live work and relax. There hot springs were so relaxing, well worth the visit.

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

More than pleased didn’t know what to expect but was pleasantly impressed from getting on ship to getting off highly recommended

Iceland's Land of Ice & Fire
Sailing Date:

The ship, the cabin, the crew, the entertainment, and the food, were all excellent. It was just the weather that wasn't great! I'm hoping to book another solo cruise on board Ambassador Ambition 11th December 2023!

Iceland's Land of Ice & Fire
Sailing Date:

Excellent Crew super Meals delicious Excursions well organised

Hidden Gems of France & Spain
Sailing Date:

Excellent cruise. Delicious food, friendly and helpful staff, The entertainment was even better than the theatre’s at home. The staff organised the tables so the you mixed with different people each mealtime. This way you got to know lots of the other passengers. Would highly recommend this company.

Hidden Gems of France & Spain
Sailing Date:
Hidden Gems of France & Spain
Sailing Date:

the embarkation at Dundee was so easy and convenient for us as we come from Dundee. All the crew were very efficient and polite as were our cabin steward Tom , Waiter PJ and wine waiter Edward. Our cabin was comfortable and the food and choices in the restaurants and buffet was to a very good standard. The excursions were very good and varied and some of the villages were breath taking. We were not aware that there were free shuttle buses in each port which were just as good as some of the excursions. All in all it was an excellent cruise and although there were a few hick-ups on the Maiden voyage these were resolved quickly and we would definitely cruise with Ambition again from Dundee next year

Hidden Gems of France & Spain
Sailing Date:

Great cruise. We were very pleased with every aspect of the cruise. Staff and food were very good. The entertainment shows were excellent, very talented team and good variety of shows.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Destination, ports were excellent and reason we chose this cruise. Sadly cruise company did not meet our expectations.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

General fantastic experience overall ,accommodation,staff,places visited, food,

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Friendly staff, food is fantastic. The family feeling. Have booked another cruise for next year.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Excellent throughout. All staff brilliant. Perfect experience for our first cruise of this nature

Ambassador Cruise Line Service Rating

Straightforward

Simple enough reservation service, it's a pity Ambassador don't have a loyalty programme for returning clients.

Ambassador Cruise Line Service Rating

Excellent service

I received a speedy phone call back following my online enquiry and the lady who contacted me was very helpful, efficient and friendly. It was very easy to book and pay the deposit over the phone and following this within minutes I received an email with my booking details, invoice etc.

Ambassador Cruise Line Service Rating

Staff were very good and helpful leading us through the booking process to completion etc.

Ambassador Cruise Line Service Rating

Helpful staff

Ambassador Cruise Line Service Rating

Easy to follow website

Ambassador Cruise Line Service Rating

Good service

Satisfying

Ambassador Cruise Line Service Rating

The service is very efficient and friendly. Easy to understand and informative. There is also the app to keep us up-to-date with the details of the sailing.

Ambassador Cruise Line Service Rating

Brilliant cruise line

Fantastic service from ambassador as usual. Our 4th cruise with them, and I can't praise them enough!

Ambassador Cruise Line Service Rating

Impressed with the agents who handled our booking, very helpful, friendly and informative.

Ambassador Cruise Line Service Rating

So friendly and easy to deal with

The people on Ambassadors customer interface are always so friendly and helpful. Bookings are very easy.

Ambassador Cruise Line Service Rating

Staff knew all the answers to questions I asked, staff excellent

Very efficient and helpful telephones answered quickly

Ambassador Cruise Line Service Rating

Extremely helpful member of staff spoken to for advice and booking of the cruise.

Ambassador Cruise Line Service Rating

Stress free.

Very helpful.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Professional and friendly.

Always friendly and helpful. It is nice that Ambassador choses to have a call centre in England. All staff treat you like part of the family, they are professional but you can still have a chat about your booking or your concerns.

Ambassador Cruise Line Service Rating

Not too impressed with the net service.Telephone staff and service first class.

Ambassador Cruise Line Service Rating

Easy to book

It was very easy to book the agent was very helpful and knowledgeable

Ambassador Cruise Line Service Rating

It is ok, nothing special.

Overall Ambassador provide a good product. The constant changing of offers when booking is confusing. The website lacks important information, such as info about destinations which only becomes available after booking is confirmed. Other than that, how can you put a value on a online booking service where there is no interation with real people?

Ambassador Cruise Line Service Rating

Wonderful.

Ambassador Cruise Line Service Rating

Booking experience

All worked well

Ambassador Cruise Line Service Rating

Very good service

Very good service as always. Extremely helpful chap throughout the booking process.

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