Ambassador Reviews

I have cruised with Ambassador a lot. I have to say i have nothing negative to say. Staff are amazing. Entertainment very good. Food lovely. Ship so clean and welcoming. See you soon Kathleen Sweeney Miss

Northern Lights, reminder needed

It was a Northern Lights cruise, and the pilot Nor entertainment lead would announce it over the tannoy... this was poor as some people never saw the Northern Lights 😕 Room cleaning was good. Restaurants good, but I ate lots of roast lunches, as I didn't like anything else... I have food allergies 😫 Restaurant staff in Buckingham were good for table 141. Reception staff, didn't seem to know what else was happening in other areas. Had to wait ages to get the heater in my cabin fixed. Evening entertainment in The Palladium was poor, poor singing in the group dances, music too loud, you couldn't hear the words, some poor stereotypes eg round the world session.

Excellent support team.

Service from Trade Support and Guest Services team was excellent, although they have not yet been able to resolve my issue with adding my latest booking to My Ambassador Sailing.

Helpful Booking procedure.

This was my first time trying to book with Ambassador Cruise line and my initial queries were answered professionaly .The information I received ,encouraged me to proceed with a booking which was straight forward and stress free . Lets hope the cruise is too.

Top service

Absolutely brilliant , Louise who helped me with the booking was able to answer all my questions and helped me get the best deal . would highly recommend Ambassador are privileged to have such great staff as her

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Booked on line.

Whenever,wherever, be assured Ambassador will take you there.

Polite, efficient, and patient whilst giving the procedure of booking and finding relevant family members who are already booked on the same cruise and adding myself to the dining table with the rest of my family and friends.

Thank you. All

Extremely helpful people who were happy to go the extra mile for us. Superb service a big thank you to everyone involved with our bookink

The cruise hits every need for comfort cruising

Excellent, all well explained and very helpful 👍

Good cruise! Esp staff: Soham, Mansi, Shiba,Dwi,JayAr,Surya,Gede-housestaf

All good overall but for some annoying embarcation and departure chaos. Bags only delivered after 2 hours of handing them in . Told there was a mix up. And duing disembarking long queues formed that did not move for 15 minutes and why was deck 9 called from palladium when deck 10 was still waiting in queue and not moving?

A great experience

I have had wonderful experiences with Ambassador. I have recommended them to all my friends.

Excellent customer service services

Very good excellent cruise consultant. I was ringing from Spain so was very happy to get connected and make the booking

Great cruise line, very friendly staff staff

First time of booking a cruise online, very easy, we have used ambassador before, booked before with a travel shop ,

Helpful staff

The ladies on the line are very helpful and patient.

Easy to use website.

Website very easy to use.

The friendliest welcome isn’t just an ad line, it’s true!

The call centre lady was very helpful and friendly. I was unable to make my booking on line because we needed more than one cabin and we were also trying to make use of the AMEX offer which she happily facilitated- she also acknowledged that we’re frequent guests on Ambassador- which was very nice! I think this will be my 8th cruise - very excited and looking forward to the next trip with the best crew and wonderful Ship 🚢❤️

Excellent, warm friendly staff, vey good value for money.

Very Knowledgeable Advisor.

We spoke with a very experienced lady called Audra. She really knew her stuff. We’ve only done one cruise before so a bit nervous about booking. Felt confident that we were getting a fully inclusive package with no nasty surprises. She knew the ship which was very useful.

Norway

As it offers a variety of ports and offers Norway cruises I liked it. The web site is quite good but it forgets the filters- I almost booked a 28 cruise instead of a 27. Also the booking process does not explain the cost of the add ins before you have chosen. It means going back and starting over.

It’s an easy website to use however would like to be able to book a drink package for zero alcohol online and also WiFi online and cannot find how to do that. I couldn’t get through to customer service