Ambassador Reviews

Excellent

I wasn't able to book online as the rush to get tickets on there couldn't cope with the numbers. So I was also on hold on the phone line, (which was quite a wait. Unfortunately the music while I was holding was not good, I don't know if it was something to do with the heat or the hundreds of people also holding. It was very poor quality. Anyway I eventually got though to a lovely young lady called Kerry who was so helpful. I explained what I was looking to book, & she gave me all the choices I had & I was able to choose the cabin I wanted, & also some of the packages available. She gave me my cabin number & booking reference number, but as we were going through the deposit payment my phone kept glitching, & just before it disconnected us she said to call her back. which I did, was on hold again. I got through & asked for her but she was busy on another call, but the young lady who I was talking to, was also very helpful & was able to find my details using the reference numbers I had been given & this time the payment went straight through. I think if you do this type of booking again you need to take into account that there are over 400 choirs under the Rock Choir label, some of us are disabled & require certain things like showers not baths, wider doorways for chairs, etc. Some want to book rooms for 2, 3, or 4 people. I might be an idea to have more than one online booking link & also with the phone line, then it might run a lot smoother. But all in all I am really looking forward to this cruise.

VERY GOOD, STAFF WERE VERY HELPFUL AND KNOWLEABLE ANY QUESTIONS I HAD WERE ANSWERED CLEARLY

Web site for booking is very straight forward and guides you all the way.

Service was excellent .

Easy to book

Clear and simple booking process. However need to fully understand deposit requirements before final page.

Very friendly and easy and efficient. Audra took care of everything very well. First Class service.

Positive

Ok so far, we have never sailed with ambassador

Very good made everything simple and understood what I had wanted to do with ease

Excellent, easy to book system. Fall back should anything occur, there's a robust chat line should you need it. Excellent experience.

Amy in Customer Service was absolutely excellent. She sorted out a problem within 10 minutes, very professional person.

Easy to fill in all details

Excellent and friendly as always

Great service highly recommended

Easy to book. Looking forward to our cruise

Excellent service booking over the phone today with Caroline. She was so helpful, and we got a great deal on our cruise including a massive amount of nectar points! A really great experience

The booking team were friendly and helpful. I had occasion to ring Guest Services and was answered by a robot. I asked to speak to a real person and was on hold for approximately 15mins. I did eventually get an answer to my query.

Booked online. Easy. Spoke to an employee on line. Very helpful. No problem.