Ambassador Reviews

Requested a call back and was called within the hour, lovely sales lady very knowledgeable and helpful.

I did it all on line so no 'Service'.

Friendly, helpful, patient very and very efficient. Call backs exactly as promised. Made it all a vert smooth and easy transaction. Made sure I knew exactly what I was booking and associated costs. Excellent service.

The web site was excellent

Good

Friendly and helpful service. Found the cruise I wanted within minutes. No hidden extras.

Very helpful and efficient service. I booked exactly what I wanted and received an invoice before I came off the phone.

Michelle was very helpful when I made my booking. Going through all the details. And ensuring I was booking on the right side of the ship the starboard side so we would have the coast line all the way round. Explained the cost and when I would need to make and how further payments.

We had great service from Emma. We phoned to ask about a cruise and she was confident and clear in answering all our questions. She didn’t rush us with our queries and was happy to answer all our queries. She had a lovely pleasant manner. Emma helped us solve an issue on our invoice after we had booked the cruise the following day with a different member of staff. She was determined to solve the issue for us. Following her help we can now look forward to our lovely cruise. Many thanks for your time and assistance Emma.

The assistant was friendly, helpful and knowledgable . She answered all my questions quickly and easily. I had complete confidence in her recommendations.

Quick knoewedgeable and clearly explained

Everything just fits as we have been tith Ambassador on more than one occasion. From placing your booking to arriving at Tilbury just so straightforward from off loading luggage, parking, boarding, visiting your cabin and then sitting having your first celebratory drink in under an hour 😀 😉 👍. You will have ajobto beat that with any other cruise line. Again the crew are amazing so is the food in both eating facilities I.e. waiter served or self service. All our cruises have been on their ship Ambience.

The booking process was very smooth and correspondence came back to us in a very timely manner, with all of our questions answered. The itinerary was perfect and will give us plenty of time (overnight stays) in the ports that we really want to explore in depth. Our consultant Audra even recommended a better deal for us which we greatly accepted.

So far so good

Simple, clear , concise info from booking staff , but honest.

Easy booking on the phone with a really helpful guy. Good impression of the company as a result.

I've travelled four times with Ambassador and just booked my fifth cruise with them. I've always found the service first class and the onboard staff friendly and helpful. The cabins are comfortable and the food very good and plentiful.

Easy to navigate the website and choose what I wanted to book. Everything detailed so you can’t go wrong

Easy to book on line and emails keep you up to date.

Originally booked on line. Very pleasant and efficient phone response following queries