
Ambassador Reviews
Ambassador Reviews
Ambassador Cruise Line Service Rating
Jennifer Taylor
2 hours ago
Good value, friendly staff
They are easy to book with on line.
We have always enjoyed the cruises we have been on with them.
Ambassador Cruise Line Service Rating
Trusted Customer
2 hours ago
Good service on Ambassador phone line
Service was great
It’s the second time I have booked a cruise with Ambassador
The first time I made my booking on my laptop and everything was spot on
Last week I tried to book another cruise for 2027 on my mobile phone but the site crashed after I paid the deposit with the money eventually leaving my account after a couple of days
I rang customer services the following day - only had to wait a few minutes for a reply and received an immediate apology from the young gentleman who answered and explained that there had been an issue with the website. I made my booking over the phone and was also able to gain a discount using my BlueLightCard- it wouldn’t process on my mobile - I promptly received their email with my invoice and booking confirmation
My original deposit was returned to my account within about 4 days then I received an updated invoice which stated that I had been given £50 credit to spend on board due to inconvenience caused by the site failure
Ambassador Cruise Line Service Rating
Brian William Steadman
6 hours ago
No problem with the booking
Ambassador Cruise Line Service Rating
Brian Moss
19 hours ago
Really helpful friendly and put my mind at rest thank you
Ambassador Cruise Line Service Rating
Trusted Customer
19 hours ago
easy to book on line but for some reason adding correct date of birth was troublesome
Ambassador Cruise Line Service Rating
Trusted Customer
20 hours ago
Easy to use customer service agent very helpful
Ambassador Cruise Line Service Rating
Theresa Waterman
20 hours ago
Friendly and efficient service
Ambassador Cruise Line Service Rating
Trusted Customer
20 hours ago
Good, efficient service
Very easy to book. helpful, knowledgeable staff on the phone, no hard sell just good service to give me what I wanted
Well done
Ambassador Cruise Line Service Rating
Trusted Customer
21 hours ago
Helpful, friendly and knowledgeable staff.
Helpful friendly member of staff who didn’t seem to mind taking time to check different options on cabins, packages etc. Talking to a real person made all the difference when choosing options, nothing seemed to be too much trouble. Answered all questions knowledgeably.
Ambassador Cruise Line Service Rating
Trusted Customer
23 hours ago
Friendly and helpful.
Ambassador Cruise Line Service Rating
Trusted Customer
1 day ago
Good and helpful service. Pleasant experience.
Great. Very helpful and very pleasant.
Ambassador Cruise Line Service Rating
Trusted Customer
1 day ago
Very easy booking as always, good communication, got exactly what we asked for.
Ambassador Cruise Line Service Rating
Susan Anne Wright
2 days ago
Very good
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago
Excellent
Ambassador Cruise Line Service Rating
Kenneth Charnick
2 days ago
Very easy to book
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago
They have a lot of making up to do
Tried booking online - twice it failed to register after taking our bank details - phoned and booked and gave bank details and was promised that only one payment would be taken. No Ambassador have taken all three payments for one confirmed booking. They have not acknowledged the e-mail they requested I send so am still over £7500 out of pocket !!!
Ambassador Cruise Line Service Rating
Helen Wilson
2 days ago
Looking forward to my trip
Swift simple and clear.
Ambassador Cruise Line Service Rating
Lee Gambardella
2 days ago
Just booked 2nd cruise
Just booked my second cruise with them and very impressed so far, I would like them to do a loyalty scheme though as I anticipate cruising with them in the future based on my dealings so far.
Ambassador Cruise Line Service Rating
John Hearn
2 days ago
5 stars & 10/10 says it all
Ambassador Cruise Line Service Rating
Trusted Customer
2 days ago
Excellent service on how to amend a previous booking.
Page 1 of 181



