Ambassador Reviews

Lady was very knowledgeable and helpful as we were booking for several friends. Sorted what we needed with no fuss Well done

When I phoned the cruise line they price matched the advertised price from a newspaper. Audra was very helpful in dealing with our questions. So we went ahead and booked the cruise and paid the necessary deposit.

Professional and proactive service

To be honest the waiting time to get through to a "person" was on two occasions over 30 mins. Several times I was told that I was only 2 mins from speaking to a rep, to be returned to AMELIA the chatbot to start all over again. Once through, the human being was very helpful and efficient. My receipt was in my in-tray almost as soon as I put the phone down!

Quite unhappy with how difficult it was to get straight answers to questions before booking. Website is frequently ambiguous, and difficult to clarify when speaking on the phone. I felt the representative was deliberately vague. Have now found out a couple of things I wish I'd known before paying my non-refundable deposit as I would not have booked.

Great value for money

Good communication especially for a first time cruise

Simple process

I have sailed before with Ambassador. Had a very good Cruise. Helpful staff lots to do and great intertainment.

Very good, well done.

Professional,helpful, friendly

Always helpful and easy to assist with my booking.

As usual everything I required for my cruise was dealt with and sorted so very professionally by Mark you Agent. with an assurance that my cabin and deck requests would be adhered to if possible. All done with the greatest attention.

Excellent

All done online where you can view and have any questions answered. Once the booking has been made, you can then choose excursions etc.

Quick and responsive. Very clear about how to book.

I won’t use any other company now I have done 3 with them and I have two more booked great service from start to finish

First Class service - very efficient and professional. Easy process for booking. Having enjoyed our first Ambassador Cruise so much this year we have booked for the next 2 consecutive years.

Easy to navigated and plenty of choice

Once i eventually got through after a long wait, & ringing 3 times, the service was excellent