Ambassador Reviews

Friendly very helpful Good choice of restaurants Love the smaller no fuss cruise

First Cruise with Ambassador

Arranged by phone and spoke to a very pleasant and extremely knowledgeable young lady who was able to answer all of our questions. It will be our first cruise with Ambassador and so far we have been very impressed with the service and the information we have received.

straight forward and easy

Perfect

Great service from their land & onboard staff. Friendly & knowledgeable and always willing to help. Onboard, its like a 'home from home' atmosphere - just love the whole set up.

You got me at cruise

Very straightforward online booking giving details of the cruise on offer and itinerary

Our Ambassador Cruise

Waiters were so kind nothing was too much trouble The atmosphere on the Ambassador cruise ships is super all staff are friendly and do their very best to help you

Really good interaction with staff, they remembered my name and phone number and explained to me that there was a cancellation on the Jane McDonald cruise next year and I went straight in and booked the cabin over the phone she took my details on a different number which was secured and now just waiting for the confirmation email of the booking so literally cannot wait for the cruise and definitely recommend this to anyone who wants to travel by cruise choose ambassador cruise line all the way.

Very manner and great service.

Excellent value and quality cruise experience

I have already sailed with Ambassador twice this year and have been pleasantly surprised and impressed with the experience. Both ships, Ambition and Ambience exceeded my expectations and I am happy to continue to sail with Ambassador. Excellent value, friendly, great food and an altogether wonderful experience.

Excellent booking service

I rang as I hadn’t been able to use a presale link and the lady that I spoke to dealt with the booking very efficiently

Haven’t been on the cruise yet

Reccomend

Helpful and efficient

A brilliant cruise line.

Brilliant! Staff were fantastic. The itinerary was really good. Food was fantastic. Entertainment was first class. Beds were comfortable. All in all a fantastic experience.

Excellent

Good service.

Excellent service, so easy to navigate. Almost idiot proof. Lol.

Good booking experience

Polite knowledgeable assistant. Covered all my needs and questions.

Booking process was easy

The booking process was easy

The worst customer experience I have ever received

Apalling customer service perhaps the worst I have ever experienced . Lengthy delays in answering calls. Unanswered in 65 mins , subsequently 45 mins and then 25 mins and cut off without explanation. Three promised call backs that never materialised. A general couldn’t care attitude. All of the above I have documented and calls recorded including photographic support of time frame

Cruise booking

Helpful customer service team

Excellent service