Ambassador Reviews

Friendly and helpful throughout the booking process and answered all our questions confidently and precisely

Excellent service and friendly voice at the end of the phone. Problem resolved thank you

Easy to use and everything we needed to know is stated there

Excellent booking process. Easy to use. I had a query and was dealt with promptly and courteously by phone and email. Hope the cruise lives up to the booking experience.

It was easy to choose cabin that suited us. There was an option to cut down the bill at end of the cruise.there was a good lot of things that were inclusive.

Audra was very helpful, waited patiently while i text fellow passenger for information, we chatted about our experiences on Ambience, even did price match.

No problem at all everything so easy

Emma was really patient! My pay.ent was difficult cause my card would not read. However it was eventually sorted.

It was all done so far online, no contact with a live human, but all fine so far.

Always good value for money with great staff, especially the exceptional chefs and food servers.

Service online good but getting to Tilbury finding quite difficult from North Wales and parking is expensive which puts me off sailing from Tilbury, I have sailed with you from Liverpool which is handy for me.

I am am upset when I change a booking to a more expensive one, that I have to pay a fee of 50 GBP per person. We are regular guests and that is in my eyes not a nice gesture.

booking seemed very straightforward. But been bombarded by publicity e mails ever since!

Excellent cruise, top service & lovely staff

Booked again. Been on this ship before. Excellent.

Service received from all crew on board was generally excellent. The only point I would state is that on approaching the destination experience staff members on board to discuss our dissatisfaction with an excursion we were smiled at and listened to but then asked to e mail guest services which I did but appropriately 10 days later still no reply. I hope a satisfactory conclusion is still to be discussed.

Very polite, explained what was needed very clearly.

Excellent company, website is easy to use and great choice of destinations with no flying involved. Once you have booked your cruise your online account in my ambassador sailings makes it easy to make changes like booking car park or coach booking, you can also set your dining choice. Would recommend giving them a try.

Booked online. No difficulties with booking process.

Easy and efficient. Disappointed that almost immediately after booking, Ambassador offered a reduction on a similar cruise but did not extent the offer to me. Previously they had not offered a discount on wines despite offering on the weeks previous cruise. Leaves me with the feeling in future I will leave booking to the last minute with this company