Ambassador Reviews

A great experience

I have had wonderful experiences with Ambassador. I have recommended them to all my friends.

Excellent customer service services

Very good excellent cruise consultant. I was ringing from Spain so was very happy to get connected and make the booking

Great cruise line, very friendly staff staff

First time of booking a cruise online, very easy, we have used ambassador before, booked before with a travel shop ,

Helpful staff

The ladies on the line are very helpful and patient.

Easy to use website.

Website very easy to use.

The friendliest welcome isn’t just an ad line, it’s true!

The call centre lady was very helpful and friendly. I was unable to make my booking on line because we needed more than one cabin and we were also trying to make use of the AMEX offer which she happily facilitated- she also acknowledged that we’re frequent guests on Ambassador- which was very nice! I think this will be my 8th cruise - very excited and looking forward to the next trip with the best crew and wonderful Ship 🚢❤️

Excellent, warm friendly staff, vey good value for money.

Very Knowledgeable Advisor.

We spoke with a very experienced lady called Audra. She really knew her stuff. We’ve only done one cruise before so a bit nervous about booking. Felt confident that we were getting a fully inclusive package with no nasty surprises. She knew the ship which was very useful.

Norway

As it offers a variety of ports and offers Norway cruises I liked it. The web site is quite good but it forgets the filters- I almost booked a 28 cruise instead of a 27. Also the booking process does not explain the cost of the add ins before you have chosen. It means going back and starting over.

It’s an easy website to use however would like to be able to book a drink package for zero alcohol online and also WiFi online and cannot find how to do that. I couldn’t get through to customer service

Great cruise company

Easy to book. I have been on Ambassador Cruises before and they are all excellent

Staff were excellent

All good except arrival at car park liverpool no directions to level needed not met at all wandering round car park lost with bags v bad start to cruise with wife in tears. Recovered to enjoy first time with Ambassador after 9 cruises with Royal Caribbean.

Great booking help and service

Friendly and helpful service, Michelle answered all my questions and helped with the booking process. Very happy with the service

Real people not AI - encore

Always fast, efficient, polite, and professional. So much nicer to speak with a human .

Ambassador cruise booking

As expected everything was easy and straight forward.

Nolsteur looking forward in cruising with Ambassador.

We yet too have to take part in our cruise in June, which we are looking forward too.

Getting excited to our next cruise

having booked many cruises with Ambassador previously we find the ease of booking including parking, embarkation etc, stress free and are pleased to see that Ambassador still maintain their high level of service. We are looking forward to our next cruise with excitement.

Web site was easy to use.

Satisfactory

Very good but unable to add nectar points !