Ambassador Reviews

Easy to use website to find and book a cruise

Very helpful and friendly

I asked for a call-back as I wanted to discuss the cabin selection but none was forthcoming. I am a solo traveller, new to cruising and have no idea if I've booked a suitable cabin or not. It seems Ambassador is solely an online cruise company? Perhaps I'll get a phone call now I've highlighted the issue...?

I had an issue with the air conditioning- it was so noisy on the first night that I was unable to sleep at all. I spoke to the cabin steward, he reported it and stayed to see the maintenance person- this was early that morning. I reported it twice later in the day and eventually, at around 8pm, someone came and fixed it. I was very pleased that it was fixed, but unhappy that it took 12 hours and me reporting it lots of times to get it sorted. The maintenance man was very friendly and helpful. All the rest of the service was excellent.

Service was good especially the medical team I had an infection and the service was excellent. I do not however agree with the gratuity system this is an outdated American system that has been dropped by most English and European cruise lines, even if it means paying more for the cruise it is better to know the total outgoings firsthand than to be hit with additional costs during the cruise.

Clear factual info given in website. Helpful and comprehensive answers to FAQs. Booking and confirmation was quick and easy to follow.

Service was good very helpful

Booked on line. Easy to use and straight forward

Good

Very efficient. Booking was very straightforward. The agent was very knowledgeable and able to answer all our questions.

Very helpful

I received a brilliant service today, lady was very patient, polite, helpful, very friendly and full of knowledge. She explained everything and helped me through the full booking. Being a solo traveler my mind was put at ease even though I’ve traveled with them before. Just love it as you can actually speak to a person.

Booking -Had trouble initially booking on last night (9pm). Left message for someone to call me back, requested 9pm. Guest Services rang me, approx 10:00am, problem sorted. Have completed 1 cruise previously with Ambassador, on Ambition. Found staff very helpful. Same initial feeling this time

I have cruised many times with Ambassador. Lovely friendly crew, food excellent & entertainment good.

Easy site to manoeuvre.

Full details and lots of information and help.

Great service and easy to book.

Very easy to follow instructions to book a cruise, a lot of choice.

Easy to use

Friendly, efficient and got me a cabin that wasn’t shown online.