Ambassador Reviews

Excellent service, not too long to wait before being answered and very helpful and friendly staff.

The booking was made on board whilst undertaking another cruise. Staff were knowledgeable, friendly and professional. Booking went smoothly.

Depending who you speak to what info you get Takes to long to answer phone

As always, an exemplary professional service ease of booking everything explained.

Very helpful booking advisor, understood exactly what we wanted took all our details and advised us accordingly, many thanks

No complaints, booking dealt with efficiency and speed Telephone contact Kerry, extremely helpful , professional and courteous

Easy on line booking

Made an enquiry over the phone and Karen who answered was very polite, friendly and helpful. She answered all my questions. A few minutes after our call had ended, Karen rang me back with more recently updated information about the cruise. Based on the new information we booked the cruise. Karen talked me through the whole process as to what and when I would receive the confirmation, what we needed to complete, how to go about booking excursions should we so wish. She organised the car parking for us as well. All the relevant confirmations etc arrived within the hour by email. We booked this Saturday 2nd August to depart next Sunday 10th August. Karen explained everything to me 100% top professional. If everyone else on the cruise is like Karen we are onto a winner.

Helpful staff

Helpful staff

Always great

Only incecwere we called by our name by a waitress. On FO staff from first seeing your name on cabin card address you by name. Our restaurant waiter never even spoke to us apart from taking order. Cabin could have been cleaner. Not enough daytime activity could screen films

As efficient as ever.

Booking was simple Instructions clear Prompt email of paperwork

Excellent apart from self service in main restaurant at breakfast and lunch. There is self service in market place and we enjoy sitting and having waiter service. Old fashioned values.

Having to wait 45 mins to get through to talk to some one was not helpful. However once I got through the representative was most helpful.

quick and easy

Straight forward booking procedure

Kerry was both pleasant and very helpful I felt valued throughout the booking procedure

You mr customer service staff are brilliant. We needed to change the date of our cruise and the assistant I spoke to was so helpful and changed the booking with ease and the extra payment went through with no issues. Very quick and efficient service and the best part was speaking to a human to make the booking