Ambassador Reviews

Got all the info required

Fantastic all round.

Lady was very patient and polite taking the time to answer all our questions and look at various costings for us

Excellent

Great cruises at great prices

Bit early to be asking for a rating as it’s 12 months before our first cruise. However we did book direct through the cruise line and found the process easy

The agent I spoke to was great. She gave me all the time I needed and took her time to explain all my options. I didn't book on my first call as I needed to check some details with others in my party, but when I rang back a little later she remembered me and what if been asking about.

Just booked our first Cruise with Ambassador for December. I did this on line. Found the website very easy to navigate. Can now sit back and look forward to it. . Will do another review when we’re back 👍

Easy and straightforward website to navigate? Choices were easy to identify and select.

The service was relaxed, polite and straightforward, easy.

everything completed smoothly

My nephew booked it for me and said our easy and good it was

Efficient and knowledgeable

All of the online steps are clear.

Booking was easy

First class. Spoke to a representative who was very helpful and efficient. Got booked onto the cruise I wanted within minutes.

Not a lot.😠

Very helpful staff

As it was a budget cruise compared to our previous cruises with Fred Olson we didn't have high hopes of what it was going to be like but at least we thought we are getting away. How wrong we were, it was fantastic on every level from the cleanliness of the ship, the wonderful food options, entertainment like l would compare to a West End show and the friendly courteous crew members. There was nothing that we didn't like, so much so that we booked another cruise before we left the ship and looking forward to sailing away in just over two weeks time.😀

I booked this cruise at 14:00 on the 14/08/2026 directly with Ambassador. Despite feeling to operator was a bit distant, I booked a premium suite saying the usual requests i.e. Twin room, shower and frig, all the normal details when booking. This appeared to go through Ok. On receiving my booking number I went on line with My Ambassador to check for any other details ! I was shocked to find that my suite only had a fixed double bed! On the 15/08/2026 (Saturday) I phoned Ambassador guest services and explained my problem, I received a warm welcome and was informed that All the premium suites had fixed beds. After some discussion My cabin was moved to a junior! suite containing all my requests, resulting in a drop in costs of £2k, while this was handy it did not remove the sour taste in my mouth or the stress of boarding and finding I had to sleep on a settee or put-you-up bed (again see previous cruise)