Ambassador Reviews

Very quick and efficient. Took no time at all.

The booking online was easy and gave plenty of options. Would like parking and travel options to be given at time of booking.

Ship good but dated on parts. Cabin old fashioned could have done with more plug sockets. None near bed. Food & service in restaurant was absolutely great. 10/10 Service in bars very bad . Waiting times up to 30 minutes. There were some excellent staff (Marco) but most were not as good as those on other cruises. Cabin is cleaned every day but there are no frills. Towel changes were missed and the tea/coffee supplies were very meagre. A few biscuits would have been good. Entertainment good. The theatre is good. All seats give a good view of the stage. Embarkation was quick and efficient. Overall, a good NO FRILLS ship.

Very easy to book over the phone. Great help with cabin choices and all questions answered.

The service on board was excellent although the check-in on board after the Drag, Deck & Dinner evening was shambolic to say the least.

Very helpful man who helped with booking -George-. Very patient as I have difficulty hearing.

Polite and well informed conversation

Easy to use website

Really easy to book online. All the information needed was available. Booking form was easy to use and follow

Kerry your office lady and my contant was very pleasant and helpful. Resolved all issues to complete the transaction.

Was able to book when I eventually got through with Charlie who was very good and helpfull. I trying to book onlibe but it would not let me complete the booking ????

Unable to book online tried for two days so rang in the end. Very helpful operator who did my booking for me. I have not received my email with confirmation yet although deposit has been taken from bank card.

Pat my wife and I think the ambassador service is perfect , I made a few mistakes in booking the cruise but the person I was emailing was very professional her name was Jane , couple of people working for Ambassador cruise need mentioning Ruth Natasha Emma along with all the staff

Easy to make a booking. Great company who we have sailed with before and would not hesitate to recommend to anyone else who are thinking about using them.

Very good with friendly staff who will help you if you need anything Cruise trips are good with plenty of entertainment on board for everyone Very good value for the price you pay

Site easy to navigate and the booking process was smooth right up to the point where I wanted to link my nectar card to be able to use some of the points on it. Whilst the site was happy to add my nectar card to be able to collect points the linking process simply failed even though I was using the correct information. This with multiple attempts. The option forgotten/change password also failed multiple times though I was able to log onto my nectar account in another tab in my browser using the same information. In the end I changed my nectar password via my browser at which point I was able to link my nectar card on your site. If it wasn't for that this would have been a 5 star review.

The booking process was quick and easy. I had an issue with my Nectar card but that was remedied quickly. The information on the dashboard is clear.

Amazing ! Only feedback I would say that food should be available after 11pm that's included not just room service

Straight forward and easy to navigate

Very smooth process in booking. And the app is great to use. I need to call about the parking voucher, and the call was answered very quickly. The guest services advisor solved the problem very quickly.