Ambassador Reviews

Haven’t been on the cruise yet

Reccomend

Helpful and efficient

A brilliant cruise line.

Brilliant! Staff were fantastic. The itinerary was really good. Food was fantastic. Entertainment was first class. Beds were comfortable. All in all a fantastic experience.

Excellent

Good service.

Excellent service, so easy to navigate. Almost idiot proof. Lol.

Good booking experience

Polite knowledgeable assistant. Covered all my needs and questions.

Booking process was easy

The booking process was easy

The worst customer experience I have ever received

Apalling customer service perhaps the worst I have ever experienced . Lengthy delays in answering calls. Unanswered in 65 mins , subsequently 45 mins and then 25 mins and cut off without explanation. Three promised call backs that never materialised. A general couldn’t care attitude. All of the above I have documented and calls recorded including photographic support of time frame

Cruise booking

Helpful customer service team

Excellent service

Good Service at a Good Price

Very professional and thorough. Fabio went through all our options and how to get the most from our booking.

The booking process was very straight forward and quick.

Happy customer

Great & efficient

first time with ambassador,only second ever cruise.

very professional and efficient.

Excellent service

Excellent phone answered as soon as I rang very friendly staff

Okay cruise because of the entertainment

Great entertainment with Jane McDonald and co. We had such a laugh. People were great. Food was good. State rooms were tired and needed a good revamp - staff were lovely. Bars were lovely. Great cruise but rooms needed some love.

Staff have been very helpful every time I’ve rung them

My experience with Ambassador booking department

I spoke with Kerry who could not be more helpful and answered all my questions to my complete satisfaction. She is a credit to the Ambassador team.

Great Service

Easy to navigate web site and efficient communication.

Sound advice for a cruise novice

Being a relative novice on booking cruises, I was reliant on the agent given me advice with regard to the booking, which they did. The booking was straight forward and easy to do. They were not pushy and did not try to get us to buy any extras.