Ambassador Reviews

Difficulty with ambiguity

Difficulty in navigating the website and very long waiting time to engage. I still haven't received any confirmation or email, so still don't know the breakdown of what I've payed for. Mistake of one letter in a name led to frustration and stress, as when opening the account I couldn't access my details, so obviously no cross referencing.

Does what it says on the tin

Very Good

Cruise to Hamburg

Had a fantastic booking with a lovely lady who delt with the booking and what’s on offer, this is my first cruise with you and so looking forward to being on board to experience this cruise, excellent service when booking

Lovely customer service, very friendly and helpful

Friendly and so helpful

Review of customer service

Rang the customer service today. The positive I spoke to a wonderful helpful advisor and she dealt with my query with a professional but friendly manner. Negative was the time I waited on the phone for an advisor to answer. This was something that could only be dealt with by Ambassador not something that could be done online by the customer.

Good and Bad

Good Bar, Food and Cabin Steward. Excellent shows and lectures. Poor ship communications and low Captain vis ability. Made worse by successive itinerary changes.

Will give review after i have taken cruise but my impression so far very go

Very efficient when i made booking and helpful

Good but confirmation neede

Easy site to navigate once we found the portal route Disappointed that no email confirmation was sent after transaction was completed

Always Great Customer Service

Efficient & easy to follow booking. We have been on a number of cruises either Ambassador, booking staff have always been excellent, very friendly, helpful and efficient.

Great to leave via Dundee

Having travelled with yourselves previously we thought we'd book directly on your website It was very easy as we have looked at your website previously We even managed to get the same cabin as we did for my 60th this year, we've booked for my partner's 70th in 2028

Best value cruise line in the UK

Quick, easy and efficient to book. Excellent website with all questions answered.

Easy booking

Agent assisted promptly and smoothly. Was able to book parking easily.

Good idea, low initial cost, expensive addons

The crew worked constantly and with smiles. Remembered names and preferences. However, Front desk was relatively unhelpful.

Easy booking

Easy booking process

Simply great

Great teams, destinations, no fly, food,

Five Stars

Good service, food and shows. Plenty of space to sit. Friendly staff.

Easy booking process

Polite , informative and patient agent Louise

No response to my emails or my husbands telephone calls

| am really disapointed in Ambassador as my husband has tried on my behalf to change things on the telephone he was promised someone would get in touch with him the next day. I contact by email and said I would have contact within 7 day. We still have had no contact so I would not recommend Ambassador again.

A well organized itinerary and very easy booking plus the price is very com

Very helpful and friendly staff

Great cruise line

Loved our last few cruises with Ambassador ❤️. Had invited my family to join us as well. All the staff are so friendly and welcoming. Loved the shows and food