Ambassador Reviews

I booked online, it was fairly easy

Friendly and efficient

Easy and quick

Cruise booked on board Ambience for cruise next October 2027.Have been on several Ambassador Cruises in past 8 years.Disappointed we missed out on Nectar Points as we booked 2wks before it was put in place.Always have had great cruises on Ambience -been to many countries.Have been very impressed with level of service,politeness,efficiency of staff.Catering on board excellent as were the Speciality Restaurants.Entertainment good and varied-Excellent value for money/made many friends that we rebook cruises with .Also one very important point is the ease of parking at Tilbury and embarkation.

I booked online, so I didn’t actually interact with a human on this occasion, but the process was, as usual, straightforward, guest friendly and easy to follow. ‘Friendliest welcome at sea’ is not just a sound bite for a brand, it is the backbone of the company, the actual living, breathing work ethic and culture embraced by every employee within the company, and adopted as well, by guests, like us, who choose over and over again to sail with Ambassador.

Fairly easy to book although when I booked online it didn't give a price for drinks packages or any indication of gratuity prices until you add that package and see it on your bill. Also choosing seats on the flight. It's not clear that it is the same seats on both flights outbound and inbound and the seat surcharge is both ways.

I booked online on the website which was straight forward and easy to use. I have booked five cruises with this company and have never experienced any difficulties. I highly recommend.

Very easy and straightforward. Call handlers extremely friendly and allow you to take your time with the booking process.

Easy to book online. Clear offers. Clear deck plans made choosing a cabin simple. Immediate emailed confirmation of booking. Once booked could then view excursions.

The young lady was very helpful, considerate, knowledgeable and courteous.

Very good service as always

Quick and easy to book on line

The booking was fine, but then when I tried to call to make a change I was on hold waiting for an answer for 40 minutes and gave up. Then emailed to ask if the drinks package could be removed but was emailed back and told this was not possible over 18 months before the cruise. So on current information I am beginning to wish I had not booked at all, if this is the sign of things to come and the level of service given once they have your money.

Very professional and helpful

Jane the Custer services ambassador was amazing - helpful - courteous and knowledgable

Can't mention all just superb

Great friendly service from all staff Good food at all venues Superb entertainment in a great auditorium and other venues Interesting itineraries Good value for money

Staff very helpful and attentive

I booked on line on the Ambassador site. It's very easy to do, you get confirmation email back the same day within hours.

online access and booking was quick and easy to follow