FAQs

General

Can I bring my own food or drink onboard?

What is the swimwear policy on board?

What type of plug sockets are used on board?

Do you offer any drinks packages?

What is the dress code on board?

What are the average drink prices onboard?

Can each guest register their own credit/debit card if they wish to?

What is the onboard payment process?

Is there a laundrette on board?

What entertainment is there on board?

Do you have ballroom dancing and dance hosts? 

Can I purchase duty-free onboard?

Will there be a weekly religious service onboard?

Can I reserve a sunbed on deck?

Can I bring alcohol on board?

Can I bring my bicycle onboard?

Are the swimming pools heated?

Are pool towels provided?

Can infants use the pool on the multigenerational cruises?

Is there room service onboard?

When will I be able to book Destination Experiences? 

Can I arrange any celebration packages whilst onboard?

Can I scatter a loved one’s ashes during my cruise?

Can my family contact me whilst I am onboard?

Is there internet access or Wi-Fi onboard?

Will there be any children onboard?

Do you provide cots for infants on the multigenerational or Renaissance sailings?

Can I smoke on board the ship?

Do you have a professional photo and video service on board?

How do I find my images?

ABTOT vs ABTA?

How long do you keep the photo after my cruise is finished?

What currency is used on board?

Is there a foreign exchange onboard?

Do we have to pay for gratuities?

Is there a hospital onboard?

Can I use a wheelchair onboard?

What temperature is maintained in cabins and public areas?

Onboard Dining

How Is Dining Managed Onboard for Multigenerational Cruises?

Will there be two dinner sittings?

Are there any speciality restaurants onboard?

We are travelling with friends/family and would like to sit with them at dinner. Can we do this?

Cabins

What time will my cabin be ready?

Can I take an iron to use in my cabin?

Are there towels in the cabin?

Is there a fridge in my cabin and if not, where can I store my medication?

Do the cabins have safety deposit boxes?

Are there tea and coffee facilities in the cabins?

Destinations

Is there a shuttle bus service provided in each port of call?

Pre & Post Cruise

I wish to pass on feedback/make a complaint about my experience, how can I do this?

If I unexpectedly leave my cruise earlier than planned and my car is parked in the car park, how can I arrange the collection of my vehicle?

What happens If I forget to collect a suitcase or leave with one that isn’t mine?

What happens if I leave something behind onboard?

Will you be showing any live sporting events onboard?

If my cruise is cancelled by the cruise line due to unforeseen circumstances and we had ongoing travel booked, will this be refunded?

If I join or disembark at an alternative port throughout the cruise, can I leave my luggage on board?

Are there any luggage restrictions?

Do I need to be fully vaccinated against Covid-19 to cruise with you?

Will I have to sign a Health Questionnaire at check-in?

Can I get more luggage labels?

Why is the address shown on my invoice different to my home address?

When will I get my tickets?

Why do I have a different cabin number on my ticket to the one I originally booked?

I booked a guaranteed cabin, what does this mean and when will I get my cabin number?

Can I embark or disembark the ship at a port of call which is not the start/end of the voyage?

Can I disembark the ship during my cruise and join the ship again at a later port?

What is my embarkation time?

I have booked two cruises back-to-back. Will I have to disembark and re-join again?

One of the ports in my itinerary states ‘Technical Call'. What is this?

Could the itinerary of my cruise change?

Do I need travel insurance?

How do I know if I need a visa for my cruise?

Do I need a passport to travel?

Can I request to have my cruise documentation by post?

Can I make a booking if I don’t have an email address?

Cruise Documentation - Will my documentation be sent by email or by post?

ABTOT

What is ABTOT?

Why has Ambassador switched from financial failure insurance to ABTOT?

What does ABTOT protection mean for me?

How is ABTOT different from ABTA or ATOL?

Do I need to do anything to activate my protection?

Will this change affect the way I book or pay for my cruise?