Getting to your cruise should feel like the beginning of a holiday, not a logistical challenge. That is why Ambassador Cruise Line has introduced a new network of Regional Coach Transfers - a comfortable, scheduled, return service picking up from major cities and towns across the UK and running directly to the London International Cruise Terminal at Tilbury. Your coach is timed to your sailing, your luggage is taken care of, and the only thing you need to do is show up.

We operate regional coach transfers from ten locations across the UK. All services run to London Cruise Terminal - Tilbury to connect with your Ambassador sailing. Prices shown are per person, return and includes one suitcase per person*.

Prices are per person return. Exact pick-up times can be subject to change and will be confirmed 21 days prior to sailing on your coach voucher. Journey durations vary: Scotland 8–9.5 hrs; North & Midlands 5–6.5 hrs; South & West 3–5 hrs. Comfort stops included on longer journeys.

✦  Prices and pick-up points are correct at time of publication. Your confirmed pick-up location and departure time will be shown in your My Ambassador Sailing booking.

• Add a Regional Coach Transfer at the time of booking
• Under 'Extras', select Regional Coach Transfer
• Choose your nearest pick-up city and confirm your seat
• For existing bookings, log in to My Ambassador Sailing (MAS)
• Your booking confirmation, pick-up details and times will appear in MAS

Download the Regional Coach Timetable to view pick-up locations, departure times and transfer fares for your sailing.

• Travel to Port & Car Parking → for driving directions, port maps and local parking
• Port Car Parking → for secure parking at all Ambassador UK departure ports
• My Ambassador Sailing → to book, manage and view all your pre-cruise extras
• Before You Sail → for check-in times, luggage tags and embarkation guidance

Ambassador Cruise Line Regional Coach Service - Terms and Conditions

1.Booking and Acceptance of Terms

By booking or travelling with our coach service, guests agree to comply with these Terms & Conditions. We reserve the right to refuse carriage of any guest who fails to comply with these conditions or whose behavior may affect the safety or comfort of other passengers.

2.Ticket/Boarding Verification

Guests must present a valid coach voucher before boarding. Tickets are non-transferable unless otherwise authorised by Ambassador Cruise Line.

We reserve the right to refuse carriage if a valid ticket or proof of booking cannot be shown.

3.Boarding & Check-In Times

Guests are required to arrive at the designated departure point at least 15 minutes prior to scheduled departure time.

The coach will depart at the scheduled time and cannot be delayed for late-arriving passengers except when delays occur due to operational reasons

Passengers must ensure they board the correct coach and confirm their name where a passenger manifest is in use.

4.Coach Pick-Up Location - What3words & Postcode

To help you locate your pick-up point quickly and accurately, we provide a what3words address and the full postcode for each departure location

The postcode can be used with your sat nav system or online maps, while the what3words address will direct you to the exact pick-up point. Use the what3words app or website to find the exact location.

Please ensure you arrive at the correct location shown on your coach voucher to avoid delays

5.Luggage Allowance

Each guest is permitted the following luggage allowance unless otherwise stated at the time of booking:

• Up to 2 suitcases to be stored in the coach luggage hold (excludes Victoria Coach)
• 1 small piece of soft hand luggage of a size that can comfortably fit on your lap or beneath the seat where possible.

Each suitcase must not exceed 23kg in weight or maximum size of 76cm x 35cm x 20cm. We have no obligation to carry luggage in excess of the permitted amount or size, or which does not fit into a standard luggage shape (i.e. sports equipment, folding bicycles, musical instruments). We reserve the right to refuse excessively large, heavy or unsafe items.

All luggage must be clearly labelled with the guest’s name, cabin number and contact details.

6.Mobility Scooters & Wheelchairs

Lightweight collapsible manual wheelchairs and mobility scooter can be carried in the luggage hold and must be pre-booked at the time of booking.

The following conditions apply:

• Wheelchairs must be no larger than 120cm x 70cm in size and weigh less than 20kg.
• Mobility scooters must be capable of being dismantled and reassembled by the guest or their companion, the heaviest part must not exceed 20kg in weight and must be operated by dry cell, get-type or lithium batteries only, no spare batteries can be stored in the hold. Our drivers and staff are unable to dismantle or reassemble mobility scooters.
• Due to space and weight limitations, we may limit the number of mobility devices carried on any journey.

Guests remain responsible for ensuring their mobility equipment is in a suitable condition for transport

Please note our coaches do not have wheelchair access and guests must be able to negotiate stairs on/off the coach.

7.Luggage Liability

Guests are responsible for their belongings at all times. We accept no liability for:

• Loss or damage to luggage unless caused by proven negligence
• Fragile, valuable, or perishable items placed in the luggage hold

Guests are advised not to store valuables, medication, documents, or electronics in their hold luggage.

Any loss or damage should be reported at the time to the driver or Ambassador representative. Luggage will show evidence of wear and tear and we cannot accept responsibility for bad weather damage, minor dents, damage to locks, scuffs and scratches, or damage to parts that protrude from luggage, such as wheels, handles and straps.

8.Seatbelts

All guests must wear seatbelts at all times when seated if seatbelts are fitted to the coach.

Failure to wear a seatbelt when required may constitute an offence under applicable road safety regulations.

9.Food and Drink Onboard

Guests may bring light refreshments and non-alcoholic drinks onboard provided they are consumed responsibly.

Hot food, strong-smelling food, and glass containers should be avoided where possible. Any spillages or damage caused by food or drink may result in cleaning charges.

10.Onboard Facilities

Where a coach is equipped with an onboard toilet, it is provided for emergency use only. Guests are requested to use comfort stops where possible.

The driver reserves the right to restrict toilet use in certain circumstances where safety or operational issues arise.

11.Air Conditioning

Coaches may be equipped with air conditioning or climate control systems to provide a comfortable environment. The driver will make reasonable efforts to maintain a suitable temperature; however, performance may vary due to weather conditions, vehicle type, or operational constraints.

Guests are responsible for managing their own comfort (e.g., wearing appropriate clothing or bringing extra layers) and should inform the driver if there are any issues.

During heatwaves and extreme weather conditions, please remember to bring a bottle of water to stay cool and hydrated. We also recommend bringing a personal handheld fan for your journey if you can.

We cannot always guarantee a specific temperature and accept no liability for discomfort caused by environmental conditions.

12.Comfort Stops

For longer journeys, scheduled comfort stops may be provided at suitable service areas or rest points.

The frequency and duration of stops may vary depending on journey length, traffic conditions, and driver regulations.

Guests must return to the coach promptly at the agreed departure time. We cannot be responsible for guests who fail to return on time.

13.Lost Property

Any items found on the coach will be recorded and held for a limited period where possible.

Guests who believe they have left an item onboard should contact Ambassador Lost Property as soon as possible with a description of the item and journey details.

Email: Lost.property@ambassadorcruiseline.com

We cannot guarantee recovery of lost items and accept no liability for property left onboard.

14.Passenger Conduct

Guests must behave in a respectful manner toward the driver and other guests. The following are not permitted.

• Smoking or vaping onboard the coach or at any station
• Behaviour that is abusive, dangerous or disruptive

We reserve the right to refuse or terminate travel without refund if passenger behaviour compromises safety or comfort

15.Safety & Driver Instructions

Guests must follow any instructions given by the driver relating to safety, boarding, seating, and luggage storage.

The driver has the authority to take reasonable actions necessary to maintain safety and comply with road transport regulations

16.Driver Hours and Legal Driving Regulations

All journeys are operated in accordance with driver hours regulations and road transport safety regulations.

Drivers are legally required to take rest breaks and may be required to adjust schedules or take mandatory stops in order to comply with these regulations. In some circumstances, this may affect journey times, or the timing of comfort stops.

Guests must comply with any instructions by the driver regarding rest breaks or operational requirements related to driver safety regulations

17.Delays & Circumstances Beyond Control

While every effort is made to operate journeys on schedule, we cannot guarantee departure or arrival times due to circumstances beyond our control, including traffic conditions, weather, road closures, or mechanical issues.

Ambassador Cruise Line will hold the ship’s departure for any delayed coach guest. However, in exceptional circumstances where holding the ship would cause significant disruption to our operational schedules, we reserve the right to depart as scheduled. In such cases, reasonable efforts will be made to provide alternative embarkation arrangements.

18.Emergency Contact

In case of emergency please contact our Always Here 24/7 Emergency Support Team on 01708 973 601

19.Cancellation

Ambassador Cruise Line reserves the right to cancel any coach transfer, if minimum numbers are not reached, guests will be advised no later than 21 days prior to departure. A full refund of the cost of the transfer will be given.

20.Amendment to Terms

We reserve the right to amend these Terms & Conditions where necessary. Updated versions will be made available to guests when applicable