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Reservations
0808 303 2573
Opens at 9am Tomorrow
View opening hours

Guest Services
0808 303 4631
Opens at 9am Tomorrow
View opening hours

Guest Services

0808 303 4631

Opens at 9am Tomorrow View opening hours

Reservations

0808 303 2573

Opens at 9am Tomorrow View opening hours

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Ambassador Reviews

4.6

/5
5
1697
4
374
3
98
2
33
1
55

Cruise Reviews

4.8

/5
5
54
4
11
3
1
2
0
1
0

Guest Experience Reviews

4.6

/5
5
1643
4
363
3
97
2
33
1
55
Ambassador Cruise Line Service Rating

Very good service updates are good and app is useful

Ambassador Cruise Line Service Rating

correct transaction

correct transaction. Tipping must be included in the price!!

Ambassador Cruise Line Service Rating

Great value.

The Staff and service was excellent. The food was good quality. Great choice for the price. You need to know your table number at the MDR or you will be faced with a massive queue on the first night of others not knowing this and thinking you only need your cabin card ( improvement could be made chaging this ) as they don't inform you on anyway you need this info. I would definitely and have booked with them again and do recommend them.

Ambassador Cruise Line Service Rating

Super service first class customer care outstanding highly recommend every detail is top notch

Ambassador Cruise Line Service Rating

Quick, friendly and efficient.

Ambassador Cruise Line Service Rating

Friendly informative and efficient.

Brilliant booking team. Knew just what was required.

Ambassador Cruise Line Service Rating

excellent customer service

had to change the booking due to hip opp they couldn't have been more helpful

Ambassador Cruise Line Service Rating

Everything No need for more

Ambassador Cruise Line Service Rating

Very good

The person who we booked with was very pleasant, the computer system was playing up

Ambassador Cruise Line Service Rating

Always helpful, little banter while booking this afternoon.

Ambassador Cruise Line Service Rating

Excellent

Booking online was easy and the description of available cabins was clear. The process of adding passport and insurance information was easy to follow

Ambassador Cruise Line Service Rating

Difficult to reach for foreigners!!!

Ambassador Cruise Line Service Rating

No flexibility or empathy towards my request to move to another cruise even though it was more expensive Disappointed

Ambassador Cruise Line Service Rating

Excellent service - Go Nigel:)

Nigel was amazing - so helpful and made booking seamless and easy

Ambassador Cruise Line Service Rating

Outstanding service from Julie at Ambassador

Service from Julie in reservations was outstanding so helpful and friendly. I had a technical issue which didn’t allow me to progress but Julie phoned me just as I was about to call them and progressed the booking. We love Ambassador. Due to sail in 2 weeks and next July. Thanks Julie and everyone at Ambassador

Ambassador Cruise Line Service Rating

Made a booking

I booked my cruise a couple of weeks ago, very nice person on the end of the telephone, a couple of days ago I rang again and cancelled the parking. No fee as it's more than a year away.

Ambassador Cruise Line Service Rating

friendly and efficient, answered questions, handled everything well.

Phone answered quickly, friendly and efficient.

Ambassador Cruise Line Service Rating

Easy navigation site

Reasonably easy to book although it took a couple of times to get it right. Good to travel from Liverpool instead of down South!

Ambassador Cruise Line Service Rating

Consistently informative and helpful

The ladies were very friendly and informative. We’ve used Ambassador since Ambience’s maiden voyage.

Ambassador Cruise Line Service Rating

Iberian Treasures and Seville Fiesta

Really good to be able to talk to a human being, ask lots of questions etc., particularly this being our first ever cruise.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Iceland's Land of Ice & Fire
Sailing Date:
Iceland's Land of Ice & Fire
Sailing Date:

Loved departing from Liverpool! The facillities on board were great, entertainment was awsome,, crew and staff were approachable and superfriendly, very efficient, everyone worked as a team. Food was deliicios with lots of choices. The Faroes were beautiful despite the whale hunt. Iceland was amazing! Would have liked 2 days at Reykjavic, lots to see. I loved my first cruise with Ambassador, everything was straightforward and easy and the ship was squeaky clean!

Iceland's Land of Ice & Fire
Sailing Date:

Beautiful comfortable ship. Lovely food. Friendly, helpful and professional crew. Orca experience on board enhanced the voyage.Friendly cabin staff could not do enough for us.Will be back!

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

I would have given it five stars if the air conditioner had been working properly However we had an excellent time at an excellent price

Iceland's Land of Ice & Fire
Sailing Date:

Ship is old and tired with slight modifications However the food, staff and service was brilliant! Fantastic sailing from Liverpool and will book again if the dates fit Just waiting for the tax to be returned from a purchase in Iceland Trip 7-18th July

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Really great experience definitely would recommend it.

Iceland's Land of Ice & Fire
Sailing Date:

I didn't see as much of Iceland as I would have liked ,I didnt feel the shore trips offered by Ambassador were suitable for someone with my mobility. The ship itself was great ,the crew were very friendly and helpful. I enjoyed every minute on board, the evening entertainment was especially good. I only ate in Borough Market, the food was ok but I especially enjoyed being able to sit outside for my meal. The drinks package was very good, the cocktails were very tempting! I am definitely going with Ambassador again so please keep sailing from Liverpool

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Enjoyed the experience on how Icelanders live work and relax. There hot springs were so relaxing, well worth the visit.

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

More than pleased didn’t know what to expect but was pleasantly impressed from getting on ship to getting off highly recommended

Iceland's Land of Ice & Fire
Sailing Date:

The ship, the cabin, the crew, the entertainment, and the food, were all excellent. It was just the weather that wasn't great! I'm hoping to book another solo cruise on board Ambassador Ambition 11th December 2023!

Iceland's Land of Ice & Fire
Sailing Date:

Excellent Crew super Meals delicious Excursions well organised

Hidden Gems of France & Spain
Sailing Date:

Excellent cruise. Delicious food, friendly and helpful staff, The entertainment was even better than the theatre’s at home. The staff organised the tables so the you mixed with different people each mealtime. This way you got to know lots of the other passengers. Would highly recommend this company.

Hidden Gems of France & Spain
Sailing Date:
Hidden Gems of France & Spain
Sailing Date:

the embarkation at Dundee was so easy and convenient for us as we come from Dundee. All the crew were very efficient and polite as were our cabin steward Tom , Waiter PJ and wine waiter Edward. Our cabin was comfortable and the food and choices in the restaurants and buffet was to a very good standard. The excursions were very good and varied and some of the villages were breath taking. We were not aware that there were free shuttle buses in each port which were just as good as some of the excursions. All in all it was an excellent cruise and although there were a few hick-ups on the Maiden voyage these were resolved quickly and we would definitely cruise with Ambition again from Dundee next year

Hidden Gems of France & Spain
Sailing Date:

Great cruise. We were very pleased with every aspect of the cruise. Staff and food were very good. The entertainment shows were excellent, very talented team and good variety of shows.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Destination, ports were excellent and reason we chose this cruise. Sadly cruise company did not meet our expectations.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

General fantastic experience overall ,accommodation,staff,places visited, food,

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Friendly staff, food is fantastic. The family feeling. Have booked another cruise for next year.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Excellent throughout. All staff brilliant. Perfect experience for our first cruise of this nature

Ambassador Cruise Line Service Rating

Helpful and friendly

Ambassador Cruise Line Service Rating

Good prompt service

I was dealt with promptly and the lady l spoke to was helpful.

Ambassador Cruise Line Service Rating

Effective and polite

Ambassador Cruise Line Service Rating

The lady on the phone was very pleasant she explained all the details and offers . I needed a single cabin and she sorted it out for me and hopefully an upgrade. I will definitely look for another Ambassador cruise.

Ambassador Cruise Line Service Rating

Very good as usual,

Ambassador Cruise Line Service Rating

Plain Sailing

Their website was very easy to navigate. When I called their customer services to clarify a few things, even their music on hold was pleasant. The person I spoke to was courteous and knowledgeable and put my mind at rest very quickly..

Ambassador Cruise Line Service Rating

Straight forward, helpful. Gave us all the information we needed to know..Answered our questions especially helpful regarding choosing a cabin.

Ambassador Cruise Line Service Rating

Good customer service

Good customer service, quick to solve an email issue

Ambassador Cruise Line Service Rating

Managed the booking so,so professionally, and were very informative, by explaining everything I needed to know and do regarding my cruise

Ambassador Cruise Line Service Rating

so simple to book

I rang the booking line and it was all so easy and cruise booked in no time.

Ambassador Cruise Line Service Rating

Great staff especially in Buckingham restaurant for dinner Ship was very clean and comfortable

Ambassador Cruise Line Service Rating

Bookingwas easy

Booking was easy good price for cruise. Hpe it lives up to the reviews

Ambassador Cruise Line Service Rating

Looking forward to back to back cruising

Think I would have had more discount through an agent.

Ambassador Cruise Line Service Rating

Cruised with Cruise Maritime several times and this is a follow on., very good all round service, entertainment , food etc see above

Ambassador Cruise Line Service Rating

I was dealt with in an efficient and pleasant manner.

The female was kind and knowledgeable with an efficient manner. She was pleasant and took me through the process of booking easily.

Ambassador Cruise Line Service Rating

Good

Good basic service as expected .

Ambassador Cruise Line Service Rating

Made it easy and pleasant.

Ambassador Cruise Line Service Rating

Helpful and efficient, a painless booking process

Booked by phone and she was very helpful and efficient. Followed up on a point from my previous cruise very quickly and painlessly. Very easy process

Ambassador Cruise Line Service Rating

Great food, Great entertainment, Great value and very friendly and helpful staff.

Ambassador Cruise Line Service Rating

Easy and efficient

Very easy booking system, very helpful customer service, can’t wait to go on cruise

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