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Reservations
0808 303 2573
Closes at 4pm today
View opening hours

Guest Services
0808 303 4631
Opens at 9am Tomorrow
View opening hours

Guest Services

0808 303 4631

Opens at 9am Tomorrow View opening hours

Reservations

0808 303 2573

Closes at 4pm today View opening hours

Important Guest Notice - updated 11/12/2023

Ambience and Ambition Program Change 2023/2024

We are experiencing a high volume of calls at the moment and the wait time is in excess of 1 hour. We apologise for any inconvenience this may cause. There is a large volume of transfers to work through. We have prioritized this and are working through it as quickly as possible.

  • All Festive event bookings on the 15th and 16th December will be transferred and new invoices will be issued by Wednesday 13th December.
  • The Festive Market Getaway Cruise departing on the 17th December, transfers and new invoices will be completed by Friday 15th December.
  • The Christmas & New Year Voyage Cruise departing on the 21st December, transfers and new invoices will be completed by Monday 18th December.

Once you have received your new confirmation invoice with your new booking reference, please log into My Ambassador Sailing and enter your new booking reference to download your boarding pass.

If you have not received your invoice by the stated date, please call us back for further assistance.

Please accept our apologies once again for the longer than usual wait times on the phone lines while the team work through all the transfers. We appreciate your patience at this busy time.

Initial Statement:

We have reluctantly taken the decision to switch Ambience’s scheduled operation to Ambition after needing to extend biennial dry dock maintenance works on Ambience in Bremerhaven, Northern Germany. This follows routine inspections that found that both propellor shafts and stern bearings have been damaged by way of metal grinding, which requires essential repair works which would risk leaking oil into the environment if not addressed immediately. Therefore, the two propeller shafts (each 20m long weighing over 30 tonnes each) together with their bearings have been transported by sea to a specialist metal repair shop in Denmark.

Regrettably, we were informed 6th December 2023 that the additional maintenance works will not be concluded in time to operate our itineraries onboard Ambience as scheduled, with the ship only able to return to the UK in early January ahead of Ambience’s Grand Round The World Cruise. As a result of the unexpected but essential works that will see Ambience remain in Dry Dock longer than originally planned.

It is because of this delay that we have taken the difficult decision to switch Ambition and Ambience’s itineraries over the next month. With over 6,600 guests due to be on board Ambience in December and 800 booked on Ambition, it made operational sense to cancel the one sailing over this period on Ambition than all Ambience’s planned itineraries, which limits the impact on most guests with forward bookings.

It is never an easy decision to change or cancel any Ambassador sailing, particularly at this time of year, and I would personally like to apologise for any inconvenience this may cause. I fully understand that an apology does not cover what many of you may be feeling right now. We ask all guests booked on the below Sailings or Festive Events to please check their email which contains further details regarding your options.

The affected itineraries are below:

  • A22335 Ambition West Indies 11th December – this cruise is cancelled.
  • A12322L, A12322FD & A12322SD Ambience Festive Event lunch and dinner (both sittings) 9th December – this event is cancelled.
  • A12323 Ambience German Xmas Markets 10th December – this cruise will now take place on Ambition. The duration will reduce from 5 nights to 4 nights. The departure date will change from 10th December to 11th December. The itinerary will be amended with Hamburg now being replaced with an overnight stay in Antwerp.
  • A12324L, A12324FD & A12324SD Ambience Festive Event lunch and dinner (both sittings) 15th December – this event will now take place on Ambition.
  • A12325L, A12325FD & A12325SD Ambience Festive Event lunch and dinner (both sittings) 16th December – this event will now take place on Ambition.
  • A12326 Ambience Festive Market Getaway 17th December – this cruise will now take place on Ambition.
  • A12327 Ambience Christmas & New Year Voyage 21st December – this cruise will now take place on Ambition. The duration will change from 16 to 17 nights and so will return to Tilbury on 7th January instead of the planned 6th January. The itinerary will be amended to incorporate a Rotterdam drop-off on 6th January instead of 7th January.

We would once again like to extend our sincere apologies for the changes to guest’s plans and for any disappointment this may cause. We thank you for your understanding and for your support of Ambassador Cruise Line. We look forward to showcasing our unique hospitality and offering you the warmest welcome at sea.

Yours faithfully,

Christian Verhounig
Chief Executive Officer
Ambassador Cruise Line

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