Terms & Conditions

Ambassador Cruise Line & Help for Heroes Competition Terms & Conditions

The Promoter of this Prize Draw is Ambassador Cruise Line, Gateway House, Stonehouse Lane, Purfleet, RM19 1NS. Help for Heroes, 14 Parkers Close, Downtown Business Centre, Salisbury, Wiltshire, SP5 3RB works in partnership with the promoter but is not responsible for the administration of this prize draw

By completing and submitting this form online on https://www.ambassadorcruiseline.com/competitions/help-for-heroes-hfh2601/ you will be automatically entered into the Prize Draw and will be deemed to have accepted and agreed to be bound by these Terms and Conditions.

The Promoters reserve the right to refuse entry or refuse to award any prize to anyone in breach of these terms and conditions.

As well as the promoters, entries, communications, and all associated administration will be managed by Synonymous Sport, acting as the authorised marketing agency on behalf of Ambassador Cruise Line. Synonymous Sport is authorised to receive and process entries, manage the draw process, contact entrants, liaise with winners coordinate fulfilment of prizes, and organise any agreed marketing or PR activity with the winners in accordance with these terms and conditions. The Promoters reserve the right to hold void, cancel, suspend or amend the promotion where it becomes necessary to do so.

Please see below the closing date you must enter by: 7th July 2026. No entries will be accepted after the deadline and no entries will be carried over, it is your responsibility to make sure entries arrive on time.

The Prize Draw: By submitting your details you agree to be entered into the free prize draw. The prize will be drawn at random performed by a computer process and supervised by an independent person after the closing dates stated above. Entrants may choose to opt in to receive marketing communications from Ambassador Cruise Line at the time of entry. Opting in to marketing communications is entirely optional and is not required to enter the Prize Draw, and will not affect the likelihood of winning.
Additional entries for those who opt in will be allocated automatically through the entry platform and may be subject to verification by the Promoter.
The winner will be notified by Ambassador Cruise Line via email within five (5) working days of the Prize Draw closing date.

The Prize: The winner will win one balcony cabin for two guests setting sail for five nights London Tilbury on the 13th December 2026. The winner will be contacted by email by Ambassador to fulfil the prize. For further details regarding the cruise click here.

The prize excludes: travel insurance, travel joining costs to the cruise terminal/port; port parking; onboard expenditure of a personal nature i.e. drinks, gifts, shopping, laundry, communications etc; any visa & health certificate charges that may apply; and crew gratuities which will be automatically billed to your onboard account at £7pp per night unless you opt for a drinks package.

The winner must hold a valid passport and comprehensive travel insurance. It is the winner’s responsibility to check any visa and health requirements for the cruise. Prize is subject to availability and blackout dates may apply.
The final prize draw is supplied by Ambassador and Ambassador reserves the right to replace the prize with an alternative prize of equal value if circumstances beyond its control makes it necessary to do so.

The winner’s first name and hometown may be used across Help for Heroes social media/website platforms and those platforms for Ambassador. If you wish to remain anonymous please contact social@ambassadorcruiseline.com within 5 days of submitting your entry.

The winner of the prize agrees to take part in any media or PR activities up to and including onboard the Cruise or with Help for Heroes. All guests going onboard the cruise must comply with the requirements for travel as stated on Ambassador Cruise Line website and respect any Government advice at that time.

All guests will need to be over 18 at timing of event/sailing and will be required to have a valid passport. The prize is non-transferrable, no cash alternative is available and travel to port is not included. Ambassador’s normal booking conditions apply.

Entries can be made by anyone resident in the UK, aged over 18. The Promoters’ employees, their families, agents or any third party directly associated with the administration of the prize draw are excluded from entering these prize draw.
The decision of the Promoters regarding any aspect of any of the prize draw is final and binding and no correspondence will be entered into about it.

The Promoters must either publish or make available information that indicates that a valid prize draw took place. To comply with this obligation the Promoters will send the first name and home town of the prize winners to anyone who emails in reference to winners to social@ambassadorcruiseline.com within 1 month after the closing dates stated above. If you object to any or all of your first name or home town being published or made available please contact social@ambassadorcruiseline.com. In such circumstances the Promoters must still provide the information to the Advertising Standards Authority on request.

Personal data supplied during this promotion and held by Help for Heroes and Ambassador will only be processed as set out in the Privacy Policies below and as detailed in these terms and conditions. https://www.helpforheroes.org.uk/policies/privacy-policy/ https://www.ambassadorcruiseline.com/information/privacy-and-cookie-policy/ if you wish to withdraw your entry, or have any questions related to your data handling, please email privacy@ambassadorcruiseline.com at Ambassador Cruiser Line.

Except for the winners for purposes set out in these terms and conditions, your entry data will be deleted one month after all winners have been selected.

If you have any concerns or complaints about this Prize Draw, please contact: [parternships@ambassadorcruiseline.com / Ambassador Cruise Line, Gateway House, Stonehouse Lane, Purfleet, RM19 1NS]

All complaints will be handled promptly and fairly in accordance with the Promoter’s complaints procedure.

Where the complaint relates to the involvement of Help for Heroes, it may also be considered under the Charity’s fundraising complaints procedures.

If you are not satisfied with the outcome of your complaint, you may be able to refer it to the Advertising Standards Authority (ASA) or, where relevant, the Fundraising Regulator.

The Promoter will not be responsible for:

· (a) entries that are incomplete, lost, delayed, misdirected, or not received due to technical or other reasons beyond its reasonable control;

· (b) any technical malfunction, network, server, computer hardware or software failure which may affect entry or participation in the Prize Draw;

· (c) any failure of third-party systems or services involved in the operation of the Prize Draw.

The Promoter will not be liable for any loss, damage, or injury arising from acceptance or use of the prize, except where caused by the negligence of the Promoter or its agents.

Nothing in these Terms and Conditions limits or excludes liability for:

· (a) death or personal injury caused by negligence;

· (b) fraud or fraudulent misrepresentation; or

· (c) any matter for which it would be unlawful to exclude or limit liability.

Your statutory rights are not affected.

The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.