Pre-bookable Activities Terms and Conditions
- Pre-bookable activity reservations must be submitted no later than 72 hours prior to sailing. Requests received after this time may be made on board, subject to availability.
- Places are limited and will be allocated on a first-come, first-served basis. A booking is not confirmed until the guest has received confirmation of their allocated date and time which will be done onboard.
- Guests must arrive promptly for their confirmed activity. Bookings will be held for a 10-minute grace period from the confirmed start time, after which the place may be released and treated as a no-show.
- Cancellations made within 24 hours of the confirmed start time, or failure to attend, will be subject to a £10pp cancellation fee.
- Activity bookings may be cancelled up to 24 hours before the confirmed start time. Eligible refunds will be credited to the guest’s onboard account as onboard credit.
- Cancellations or no-shows for the Behind the Scenes Tour within 24 hours of the confirmed booking time will incur a cancellation fee equal to 50% of the booking value.
- Amendments to the date, time, activity type or number of guests are subject to availability and must be requested at least 24 hours before the confirmed activity date.
- Pre-bookable activities are charged via the guest’s onboard account and will be settled onboard. Any additional purchases, upgrades or optional extras will be charged separately to the onboard account.
- For activities involving food or beverages, guests are responsible for advising the team of any allergies, intolerances, dietary requirements or medical conditions at the time of booking and again before the activity begins. While reasonable efforts will be made to accommodate requests, they cannot always be guaranteed.
- Activities involving alcohol are only available to guests aged 18 or over. Valid identification may be requested where required.
- Alcoholic beverages are served responsibly. We reserve the right to refuse service or participation to any guest who appears to be intoxicated or whose behaviour may affect the safety or enjoyment of others. Please see our guest code of conduct for more information.
- The Behind the Scenes Tour may involve access to operational or crew-only areas. Guests must follow all safety instructions, remain with the guide at all times and avoid touching equipment, fixtures or restricted items unless expressly permitted.
- For safety and security reasons, photography or video recording may be restricted during the Behind the Scenes Tour and in any operational areas. Guests must follow the instructions given by the guide or crew.
- Guests requiring accessibility support for the Behind the Scenes Tour should advise the team at the time of booking so that reasonable arrangements can be considered. Some activities or areas may have limited accessibility due to venue layout, operational restrictions or safety requirements.
- We reserve the right to amend, reschedule or cancel an activity where required for operational, safety, itinerary, weather, staffing or venue reasons. Where an activity cannot be fulfilled, an alternative date may be offered or the relevant charge credited to the guest’s onboard account.
- Activity bookings are linked to the named guest or booking reference and may not be transferred to another guest or booking without prior approval.
