Terms & Conditions
General terms and conditions:
- Ambassador’s standard booking terms and conditions, including cancellation provisions, apply to all bookings (Booking Conditions).
- Nectar collectors can collect and spend points when booking cruises directly with Ambassador Cruise Line (“Ambassador”).
- Nectar Points are collected or spent directly with Ambassador against the value of the cruise fare and apply to all available Cruise Seasons, Fly Caribbean and full‑priced upgrades.
- Nectar Points cannot be collected on any element of a booking which is paid for by spending Nectar points.
- Nectar Points can only be collected or spent on bookings as listed in clause 2 above. All Charter Cruises, Christmas Parties and any other ancillaries are excluded.
- The Nectar offer is only available to UK residents aged 18 or over. Nectar terms and conditions apply, for more information please visit Nectar Collector Rules | Collect And Spend Nectar Points.
- Bookings for groups of more than 14 adults are classified as Group bookings and are not eligible to collect or spend points.
- Nectar Points cannot be combined with any other promotional offer unless explicitly stated by Ambassador.
- Nectar accounts cannot be added to any existing booking made prior to the launch of the Nectar Programme with Ambassador on 29 July 2026.
- Ambassador shall not be responsible for any losses suffered or incurred as a direct or indirect result of the act of cancellation, termination, suspension or change in the availability of the Nectar scheme.
- All cruise bookings, offers and the ability to collect or spend Nectar Points are subject to availability.
- Ambassador and Nectar shall not be liable for any inability to collect or spend Nectar Points due to system errors, technical issues, connectivity failures or third-party platform outages (including Nectar systems and Ambassador website).
- Ambassador reserves the right to withhold or reverse Nectar Points (collected or spent) in cases of suspected fraud, abuse, or activity not in accordance with these terms.
- Ambassador reserves the right to correct any errors in the calculation, allocation or redemption of Nectar Points at any time.
- Nectar Points are issued and managed by Nectar Loyalty Ltd. Ambassador is not responsible for the operation of the Nectar programme, including account management, points balances or redemption outside of Ambassador bookings.
- Nectar Points have no cash value, are non-transferable (other than as permitted within the Nectar programme), and cannot be exchanged for cash.
- In the event of any conflict between these terms and Ambassador’s standard booking terms and conditions, the booking terms and conditions shall prevail.
- Participation in the Nectar offer constitutes acceptance of these terms and conditions.
- Ambassador and Nectar reserve the right to vary, amend, suspend or withdraw these Terms and Conditions and/or the promotion at any time without prior notice.
- For privacy information please see Privacy Policy.
Collecting Nectar Points:
- To collect Nectar Points via an online booking, your Nectar card number must be added during the booking journey, before checkout or Nectar and Ambassador accounts are linked. In order to link your accounts, you must be digitally registered with Nectar. If you have a physical Nectar card (non-digitally registered) you can also collect Nectar points on a booking by calling the Ambassador Contact Centre on: 03300 291 794. Calls to 03 numbers cost no more than calls to geographic numbers (01 or 02) and are included in inclusive minutes from landlines and mobiles.
- Nectar Points will be issued 14 days after the cruise or flight has returned to its final destination by Nectar Loyalty Ltd. Should your cruise or flight be cancelled, either by you or Ambassador, Nectar points will not be issued. Should your cruise be delayed or disrupted, Nectar points will still be issued within 14 days after the cruise or flight was originally scheduled to return to its final destination.
- The maximum amount of Nectar points you can receive per booking is 150,000 Nectar points.
- If transferring from one cruise to another, the value of your new booking must remain the same as the original or be higher and will be subject to a £50 administration fee. Nectar Points cannot be collected on the administration fee. The points pending total will be adjusted in line with the new cruise fare value.
- Points cannot be collected on Plusgrade bookings.
- No points are collected on administration fees.
- Collectors may collect points on future cruises booked at the Future Cruise desk onboard our ships.
- Where multiple Nectar accounts are linked to a booking, the number of Nectar accounts linked to a booking must be equal to the number of adult guests (18+) travelling in the party.
- Points will be equally issued across all linked cardholders, with any remaining points that cannot be divided equally allocated to the lead cardholder.
Spending Nectar Points:
- Collectors can spend Nectar points against the deposit or balance of a cruise when booking directly through Ambassador’s website. The minimum spend is 3,500 points in 500-point increments. You can use points towards the amount due for your booking, up to the nearest valid 500‑point increment. It is not possible to pay in points an amount that exceeds your booking value. Nectar collectors with a physical card (non‑digitally registered) card cannot spend Nectar points on a booking. To register for digital Nectar, visit Nectar.
- Nectar Points will be deducted immediately at the time of booking.
- Only one Nectar account can be used to spend Nectar points against a cruise booking.
- If you choose to cancel your booking Ambassadors standard cancellation terms apply (please see this link for full cancellation terms) Ambassador may retain the cash portion of any payment to satisfy cancellation charges before issuing any refund. If the cash element is insufficient, a payment card will be required to satisfy any outstanding cancellation charges. Your Nectar Points will not be refunded. We recommend you check your travel insurance to confirm whether the value of any Nectar Points spent is covered in the event of a cancellation. In the unlikely event that Ambassador has to cancel your booking, any points spent will be manually reversed and returned to your Nectar account.
- Should Ambassador cancel your booking, any Nectar points spent on your booking will be refunded to you.
- Where Nectar points are used towards a booking, any remaining balance must be paid using an accepted payment method.
- You cannot spend points on Ambassador Gift Cards.
