Wi-Fi Packages

A whole sailing or short-term package can be purchased at any time while on board. Purchasing a whole sailing package within the first 24 hours of your cruise offers the best daily value, as the price per day depends on the length of your cruise, with longer sailings benefiting from a lower daily rate. If you purchase a Wi-Fi package a few days into your sailing, the price will be calculated based on the remaining days. For example, a whole sailing package purchased half way through a ten night cruise will be charged at the 1-4 night rate rather than the lower 5-29 night rate offered on packages purchased within the first 24 hours of departure.

Yes. Due to their content or large bandwidth consumption, some websites and categories of websites will be blocked. This may include: adult content, file sharing, malware, online gambling, phishing, proxy avoidance and violent content.

Our Basic and Value plans do not include video streaming, so social media may be limited to images and text only. Premium plan users will benefit from faster speeds but should be aware that streaming speeds can still be affected during peak hours.

While we will aim to ensure that our guests have a seamless internet experience, certain applications or services may not be supported onboard. This can include unsupported apps, VPN’s, email clients, etc. If guests have any issues accessing a certain service, they should speak to Guest Services while onboard.

Please be aware that due to the nature of the onboard connection, all users will be disconnected after 3 hours of being logged In. Simply connect back to the Wi-Fi and enter your details to connect back.

Wi-Fi on board uses internet signals that are wirelessly transmitted thousands of miles via satellite.

to and from our ships. Due to the nature of the satellite transmission, the Wi-Fi may sometimes be slower at sea when compared to terrestrial connectivity. Geographical location, weather and the number of users using the system can have an impact on connectivity speed.

No, access to All Aboard and the Ambassador Cruise Line app is free to use while onboard our ships. Simply connect to the Guest Wi-Fi and you will be able to access your onboard account, book Destination Experiences and much more.

No; whilst connected to the Guest Wi-Fi, your device should not be incurring any mobile data costs from your mobile network provider.

However, it is your responsibility to ensure that you are not using the mobile signal or data. You can turn off mobile data in your device settings or by activating airplane mode (you may need to re-activate your device’s Wi-Fi afterwards).

You will still be charged by your phone company for any voice calls or text messages, regardless of whether you are connected to the ship’s Wi-Fi.

We recommend confirming your mobile roaming capability and charges in advance of your voyage. Ambassador is not responsible for charges incurred via your mobile phone network provider.

At the point of purchasing a Wi-Fi package, you can increase the number of device connections to a maximum of four devices, but please note that the price of the package will increase accordingly. As standard, each Wi-Fi package only allows 1 device to be connected at any given time, so multiple devices can use the same Wi-Fi package but not simultaneously, unless the number of device connections is upgraded at purchase.

If your booking qualifies for Complimentary Wi-Fi, then each guest on your booking will receive a Value Wi-Fi package for the duration of your sailing, which can be upgraded to Premium for a reduced fee. This is assigned to you upon embarking and will automatically connect once you join the Guest Wi-Fi. If you are sailing in one of our suites, please refer to the Home Suite Home section (https://www.ambassadorcruiseline.com/on-board-experience/upgrade-your-experience/)on our website for details of the Wi-Fi packages included.

It comes down to how connected you’d like to be. Basic covers emails and messaging apps like WhatsApp and Messenger, ideal if you want to be able to check in with your family throughout the sailing. Value adds general internet browsing and social media, allowing you to stay a little more in the loop. Premium adds video chatting and standard definition streaming, best for guests who want to make video calls home or enjoy some evening entertainment in their cabin. Our full comparison above can help you decide the best package for your sailing.

Yes, our Premium package supports standard definition (720p) streaming. As with any satellite connection, streaming speeds can be affected during busier periods, so we can’t guarantee completely uninterrupted playback, but most guests find it more than suitable for a relaxed evening in.

Yes, video calling is included with our Premium package, so you can catch up face to face with family and friends back home.

Yes, Wi-Fi is available throughout the ship, including in public spaces and in your cabin.

We’ll always aim to keep you connected, but as our Wi-Fi is delivered by satellite, performance can vary depending on where we’re sailing, weather conditions and how many guests are online at once. Occasional brief interruptions can happen; this is simply the nature of connectivity at sea.

A Wi-Fi package allows one device to be connected at a time, so if more than one person in your cabin would like to be online simultaneously, each guest will need their own package.

Yes, if you purchase a whole sailing Basic or Value Wi-Fi package and want to later upgrade it to a higher tier, you can do so at any time through the All Aboard portal. The price will be calculated based on the number of nights remaining on your sailing. Speak to Guest Services at reception if you need help upgrading your Wi-Fi package. Please note that you cannot downgrade to a lower package.

Video calls and streaming use noticeably more data than emails or messaging, which is why they’re only available on our Premium package. If you know you’ll want to make regular video calls or stream in the evenings, our 5GB data package will offer a short-term solution, but purchasing the Premium Wi-Fi package will give you the most headroom.

Developed by SpaceX, Starlink is the world’s first and largest satellite constellation using a low Earth orbit satellite (LEO) to deliver broadband internet capable of supporting streaming, online gaming, video calls and more.

Starlink brings a real step up in connectivity for Ambassador guests, with Wi-Fi available in public spaces and cabins so you can enjoy the convenience and reliability of the internet from all corners of the ship.

Traditional satellites have been used on the Ambassador fleet since launch. These utilise signals that are wirelessly transmitted thousands of miles via satellite to our ships, wherever they are in the world. Due to the nature of traditional satellite transmission, signals are regularly impacted by geographical location and weather.

With the introduction of Starlink, we are taking advantage of satellites orbiting closer to the Earth. This results in less distance for signals to travel and improves Wi-Fi speed. Due to the locations of Starlink satellites, there is less risk of services being impacted by weather and structural or land mass blockages, resulting in a more stable service.

It is anticipated that Wi-Fi speeds will improve by 50% with Starlink versus our previous satellite connection.

Starlink is now fully rolled out on Ambience, Ambition and Renaissance. Wi-Fi package prices may vary on Renaissance sailings.