Ambassador Reviews

Once again brilliant service from admin thank you .

Once again brilliant service from admin thank you

Easy to deal with

Originally purchased on 31/1/23 via Audra, who was very easy to deal with. Booked this cruise as the 2022 Christmas Markets cruise was cancelled when we were already onboard, due to a safety issue. Phone answered quickly and all pricing, including drinks package, quickly sorted. recently made a second call, again answered and dealt with swiftly, to decline any upgrade if offered as happy with cabin and location. Hopefully this cruise gets out of Tilbury and is as good as CMV were before them.

I received an excellent personal service where all my questions were answered fully.

Friendly agent told me everything I wanted to know (first time cruiser) and saw me through the booking with ease.

easy to navigate

verry good easy to navigate

Booking went smoothly and efficiently

Yes definitely. No problems when booking, very pleasant staff.

Brilliant

Can’t find one thing that I can complain about ow just one thing. No free ice cream !!!

Helpful staff who were very pleasant and knowledgable. Received 2 call backs when requested. Would definitely recommend the company to others. Looking forward now to my cruise.

North Cape & Midnight Sun

Booked the cruise while on board Ambience the lady on the future cruise desk was very efficient and informative and extremely pleasant.

Great cruise line. very good value for money.

Just love everything about this cruise line, getting ready to go on my fourth cruise with them in June and they have only just celebrated their first year! Excellent entertainment, good food, very friendly ship and attentive staff. Great value for money too.

A positive booking experience

I thought the service was really good throughout. My agent Julie was very professional, helpful and was able to answer a range of questions to a very high standard. Overall I was impressed and hopefully the forthcoming cruise is equally as good. Well done!

My query was sorted out quickly and efficiently.

Booking process was handled efficiently and with a precise but friendly manner .

Very helpful

Very polite and helpful staff. Answered my questions without any problems at all.

Easy to book and very helpful

Extremely helpful staff .Answered all my questions and promptly sent an e mail to confirm the booking .I would recommend booking in this way.

Good service and pleasant staff

After a reasonably short wait in the queue the phone was answered by a very pleasant and polite young man who dealt with my query in a friendly and effective manner. I was very happy with the result. Thank you Ambassador looking forward very much to my first cruise with you in September

Automatic final payment: Bah humbug!!

Your software failed when I automatically tried to pay for my cruise 5 times. When I managed to speak to a human there was no problem in paying. Your confirmation invoice does not show the amount paid in advance as a deposit and it is unclear what final amount is taken.

Great communication

Excellent communication with staff who were very informative and helpful

Problem Free

Booking made very easy. No problem in reserving what I wanted