Ambassador Reviews

Good offers

Some very good offers on the site.

Perfect cruise line

We booked our future cruise whilst on board. A very easy, smooth experience. The lady answered all our questions and made us feel very safe. We love Ambassador and have no problems in recommending them.

good value for money but....

seem to have cut back on staff and their enthusiasm could be looked at too. had to stand and wave to get served which has not been my experience before.

Thank you Ambassador for a great experiance

I went for my first ever cruise in June this year with Ambassador. Iwas really not looking forward to cruising. However Ambassador made the whole experiance fantastic from booking ,boarding dining,entertainment , and the crew on board were fantastic. So we have now booked this 39 night cruise and i can truly say i am really looking forward to a great time. Thank you Ambassador for completly changing my perspective of having a cruise vacation.

Easy booking, highly recommend.

Website was easy to use, lots of information and could find what I was looking for. Booking was straight forward and I could see cost as I went along. Convenient to be able to book parking at the same time, I saw a discount code on a cruise forum and that worked perfectly. Received confirmation very quickly and just had another confirmation update as I booked following recommendation from my In-laws who go on their first cruise (ever) and will be with Ambassador in November which made me aware of the cruise line. I follow Ambassador on Instagram and I find that great for updates & info. Can’t wait to try them for the first time next Aug, will by our 17th cruise but first with them and going on the Multigenerational to Norway next August so really looking forward to it. Service sounds great and I think they offer things other cruise lines have sadly lost over the years.

Very polite and articulate

Please could you Guarantee are Meals on First sitting .. very important .. to us .. sent a few emails to customer service .. not the right answer we got back .. please could you Guarantee our meals .. First Sitting .. this will be our Second Trip .. David

easy to deal with

easy to deal with no hard sell will use again

Excellent guest services

Great prices & Excellent guest services

Easy and informative. Very friendly.

Great booking experience

Excellent service and got the cruise I wanted at a 50% discount for the 2nd passenger. Great booking experience not having booked over the phone before. Hopefully I'll be upgraded to an outside cabin prior to sailing.

The lady on the end of the phone was very patient and understanding when I had trouble with my credit card details. She didn’t rush or panic me. And very clear repeating my details and booking details back to me.

Excellent customer services

This will be my first cruise with Ambassador and I found your customer service excellent when making my booking over the telephone. Julie was most helpful.

Our first trip with Ambassador.The website is well constructed which made booking our requirements for the cruise straightforward. I found all the information (I needed) for the 'fine detail' of our trip. The overall experience, which can be nerve wracking, left me with growing confidence in our choice. I look forward to confirming this once aboard

Simple booking.

So easy to book online and staff at ambassador really helpful on phone.

Let's Go !

Easy to book, and quick.

Phone answered in one minute. Excellent call handler sorted out my problem.

I wanted to know what ‘obstructed view’ was for the cabin I booked. Couldn’t find anything on the website. Phoned up to ask and phone answered within a minute. Call handler really helpful. Means view is obstructed by a lifeboat. I upgraded cabin to unobstructed view. Easy to do. Handler was brilliant.

Excellent company but had difficulty contacting them several times

We have cruised with Ambassador since they started . We have taken groups several times and always enjoyed the food, entertainment and all staff aboard have been great, This year however our cruise was cancelled and we took their offer of a similar cruise on the Ambition. Trying to contact them became very difficult for a period of time, 40th in queue and giving up on many occasions. Recently much improved but do miss the group team Debbie and Oliver who was always ready to assist with any problems,

I dealt with a lady whose name was Katie, she was very professional and he

Very good , and easy to follow..

Great service

Once I got through on the phone which took some time the service was excellent. I spoke to Lauren who was very helpful and made booking very easy while explaining all I needed to know. Not sure how I will print luggage labels without printer but I am sure there will be a way.