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Reservations
0808 102 0129
Opens at 9am today
View opening hours

Guest Services
0808 102 8031
Opens at 9am today
View opening hours

Guest Services

0808 102 8031

Opens at 9am today View opening hours

Reservations

0808 102 0129

Opens at 9am today View opening hours

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Ambassador Reviews

4.6

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Cruise Reviews

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Guest Experience Reviews

4.6

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Ambassador Cruise Line Service Rating

Very.Pleasant and helpful.

The young lady that I dealt with ,was very helpful dealing with all my queries And helped my go through All the relevant options so gave my a clear idea.

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

Easy, quick friendly

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Ambassador Cruise Line Service Rating

Very good Company

Polite easy to speak to, yes i would recommend them and use them again. Do what they say their going to do.

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Ambassador Cruise Line Service Rating

Good Service

Good service

Knowledge of staff
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Ambassador Cruise Line Service Rating

Excellent customer service

This is the first time my husband and I have booked a cruise with Ambassador and, so far, we have been very impressed with their customer service. From the really helpful people who answered our questions prior to booking, through the actual booking process and on to the questions and queries we have had since, like when do the excursions get advertised. All excellent, and we have high hopes for the actual cruise in June, which we are really looking forward to.

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Ambassador Cruise Line Service Rating

Easy booking with professional but friendly and helpful agent Andrew.

Yes most definitely

Knowledge of staff
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Ambassador Cruise Line Service Rating

Abbassador need to get their act together

**** did not even book a cruise

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Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Ambassador Cruise Line Service Rating

Good service in changing departure port

Good service and fast respons

Knowledge of staff
Helpfulness of staff
Ambassador Cruise Line Service Rating

The person on the phone was very helpful and gave me all the information I needed

Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Ambassador Cruise Line Service Rating

Excellent service from booking through to end of cruise.

Always deal with enquiries promptly and professionally. I Always speak of the company highly and recommend to freinds and family .

Ambassador Cruise Line Service Rating

Easy booking process.

Very easy to make booking. Customer Services very efficient and helpful.

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Ambassador Cruise Line Service Rating

Seem less booking experience

See Leeds booking experience

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Ambassador Cruise Line Service Rating

Good service

Customer service really good. Staff I spoke to very helpful.

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Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023

The food, service, entertainment, cleanliness and friendliness of the crew were superb. The excursions we had were brilliant. Information regarding the Cruise was easily available. I would highly recommend.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023

We thoroughly enjoyed everything about this cruise. Cabin, crew, entertainment staff, food and the overall atmosphere on the ship

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023

The crew were brilliant, The ship is small and very friendly. The cabin was a nice size, the shower had good pressure, the self service washing machines were easy to use, the evening shows were excellent and I particularly enjoyed the little vinaigrettes.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023
Value for Money
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023

The food, service, entertainment, cleanliness and friendliness of the crew were superb. The excursions we had were brilliant. Information regarding the Cruise was easily available. I would highly recommend.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023

We thoroughly enjoyed everything about this cruise. Cabin, crew, entertainment staff, food and the overall atmosphere on the ship

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023

The crew were brilliant, The ship is small and very friendly. The cabin was a nice size, the shower had good pressure, the self service washing machines were easy to use, the evening shows were excellent and I particularly enjoyed the little vinaigrettes.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cape Verde, Canaries & Morocco Winter Escape
Sailing Date: Feb 16, 2023
Value for Money
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cuba & Treasures of the Caribbean
Sailing Date: Jan 5, 2023

I had an enjoyable cruise and enjoyed most of the experiences especially the stingrays. I will be sailing again with ambassador.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cuba & Treasures of the Caribbean
Sailing Date: Jan 5, 2023

Super itinerary. Very interesting destinations. Excellent staff in all areas. Efficient and friendly

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cuba & Treasures of the Caribbean
Sailing Date: Jan 5, 2023
Value for Money
Lounges Public Rooms & Bars
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Shows & Entertainment
Food & Dining
Cuba & Treasures of the Caribbean
Sailing Date: Jan 5, 2023

Whilst the entertainment crew was good we felt there could have been more sail aways.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cuba & Treasures of the Caribbean
Sailing Date: Jan 5, 2023

Excellent Ports and really enjoyed whole experience

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cuba & Treasures of the Caribbean
Sailing Date: Jan 5, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cuba & Treasures of the Caribbean
Sailing Date: Jan 5, 2023

Great people ..great itineraries..comfortable cabin

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Cuba & Treasures of the Caribbean
Sailing Date: Jan 5, 2023
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Canaries, Madeira & Morocco Winter Sun
Sailing Date: Nov 24, 2022
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Canaries, Madeira & Morocco Winter Sun
Sailing Date: Nov 24, 2022

We enjoyed the cruise, very friendly and helpful crew. The entertainment was excellent. A good variety of food and the restaurant, 2nd sitting, was brilliant. Great waiter, friendly and funny. Really enjoyed the whole cruise.

Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Canaries, Madeira & Morocco Winter Sun
Sailing Date: Nov 24, 2022
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Canaries, Madeira & Morocco Winter Sun
Sailing Date: Nov 24, 2022

We really enjoyed the experience. The Ambience was a lovely ship and the captain and crew were wonderful. The onshore trips variable in standard.

Value for Money
Lounges Public Rooms & Bars
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Food & Dining
Lauren, Ambassador Cruise Line

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon.

Canaries, Madeira & Morocco Winter Sun
Sailing Date: Nov 24, 2022
Value for Money
Lounges Public Rooms & Bars
Friendliness & Service of Crew
Shows & Entertainment
Food & Dining
Lauren, Ambassador Cruise Line

Thank you for your valuable feedback, it is much appreciated. We look forward to having you join us onboard soon.

Ambassador Cruise Line Service Rating

Once again brilliant service from admin thank you .

Once again brilliant service from admin thank you

Ambassador Cruise Line Service Rating

Easy to deal with

Originally purchased on 31/1/23 via Audra, who was very easy to deal with. Booked this cruise as the 2022 Christmas Markets cruise was cancelled when we were already onboard, due to a safety issue. Phone answered quickly and all pricing, including drinks package, quickly sorted. recently made a second call, again answered and dealt with swiftly, to decline any upgrade if offered as happy with cabin and location. Hopefully this cruise gets out of Tilbury and is as good as CMV were before them.

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Ambassador Cruise Line Service Rating

I received an excellent personal service where all my questions were answered fully.

Ambassador Cruise Line Service Rating

Friendly agent told me everything I wanted to know (first time cruiser) and saw me through the booking with ease.

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Ambassador Cruise Line Service Rating

easy to navigate

verry good easy to navigate

Ambassador Cruise Line Service Rating

Booking went smoothly and efficiently

Yes definitely. No problems when booking, very pleasant staff.

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Ambassador Cruise Line Service Rating

Brilliant

Can’t find one thing that I can complain about ow just one thing. No free ice cream !!!

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Ambassador Cruise Line Service Rating

Helpful staff who were very pleasant and knowledgable. Received 2 call backs when requested. Would definitely recommend the company to others. Looking forward now to my cruise.

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Ambassador Cruise Line Service Rating

North Cape & Midnight Sun

Booked the cruise while on board Ambience the lady on the future cruise desk was very efficient and informative and extremely pleasant.

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Ambassador Cruise Line Service Rating

Great cruise line. very good value for money.

Just love everything about this cruise line, getting ready to go on my fourth cruise with them in June and they have only just celebrated their first year! Excellent entertainment, good food, very friendly ship and attentive staff. Great value for money too.

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Ambassador Cruise Line Service Rating

A positive booking experience

I thought the service was really good throughout. My agent Julie was very professional, helpful and was able to answer a range of questions to a very high standard. Overall I was impressed and hopefully the forthcoming cruise is equally as good. Well done!

Ambassador Cruise Line Service Rating

My query was sorted out quickly and efficiently.

Ambassador Cruise Line Service Rating

Booking process was handled efficiently and with a precise but friendly manner .

Ambassador Cruise Line Service Rating

Very helpful

Very polite and helpful staff. Answered my questions without any problems at all.

Ambassador Cruise Line Service Rating

Easy to book and very helpful

Ambassador Cruise Line Service Rating

Extremely helpful staff .Answered all my questions and promptly sent an e mail to confirm the booking .I would recommend booking in this way.

Helpfulness of staff
Ambassador Cruise Line Service Rating

Good service and pleasant staff

After a reasonably short wait in the queue the phone was answered by a very pleasant and polite young man who dealt with my query in a friendly and effective manner. I was very happy with the result. Thank you Ambassador looking forward very much to my first cruise with you in September

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Ambassador Cruise Line Service Rating

Automatic final payment: Bah humbug!!

Your software failed when I automatically tried to pay for my cruise 5 times. When I managed to speak to a human there was no problem in paying. Your confirmation invoice does not show the amount paid in advance as a deposit and it is unclear what final amount is taken.

Ambassador Cruise Line Service Rating

Great communication

Excellent communication with staff who were very informative and helpful

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Ambassador Cruise Line Service Rating

Problem Free

Booking made very easy. No problem in reserving what I wanted

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SPRING OFFER: FREE CABIN UPGRADE*

Free upgrade from Standard to Superior Twin Ocean View Cabins Offer on all 2023/24 Sailings.

Why not upgrade your experience and discover our range of Superior ocean view cabins for the same price as a correlating Standard ocean view cabin. And, with up to 50% off fares, there are some great deals to be found!

And, for a limited time only book by Sunday 2nd April and get a FREE Spa Treatment^

BOOK NOW

*T&Cs apply, book by 3 April 2023. Please click here for more information on sailings and correlating grades. ^T&Cs apply, book by 2 April 2023, please click here for more information. 


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