Ambassador Reviews

Recent booking.

Polite and efficient.

Not bad service but way more expensive than last year

It was ok No

Excellent

The British Isles Cruise- all goodd

Apart from the weather ,everything went to plan. The captain made sure that we had a good alternative port for those we had missed because of the weather. Loved traditional dining the way it used to be but with alternative dining experiences if we wanted a change. A great crowd on our table. Our cruise was around the British Isles, Belfast and the Scilly Isles were the highlights.

Great outcome

I missed out on a five per cent discount when booking a cruise for myself and a friend, but I am delighted to say that Ambassador have now honoured that offer and given us both discounts on our forthcoming cruise to the Azures. Also, I am very deaf and the lady who helped me, Laura Allan , was very patient and helpful

Easy to discover the information you need to book the cruise of your choice

Very easy to book, lots of information to help you with your choice

Booked it myself. Didn't have help. Easy enough to book online

Easy to book

Excellent Customer Service

I am travelling with my disabled son the booking process right from the start has been informative and helpful, I have had many questions needing answered in the intervening period and customer services have gotten back to me promptly every time.

Chatbot to the rescue

Booked online and was worried that an email was not immediately available. Left it overnight and then spoke to the chatbot and within minutes the email arrived.

Ambassador

Very good service, very efficient.

Very easy to book

Friendly and helpful

very good, friendly person i spoke to.

Booked on previous cruise Substantial savings.

Easy on line booking

I booked on line, which was easy, however, I still haven't received any confirmation from Ambassador over 24 hours later. I'm assuming the booking is ok as they have taken my deposit, but it would be nice to get confirmation in writing!

Excellent value for money

Recommended by friends. Accessing the 2028 Cruise was straight forwards and cabin plan easy to follow. Booking made with ease,

always good

Excellent customer service.

I booked online but it wasn’t clear that my payment had gone through, so I phoned and the member of staff immediately assured me that all was in order and emailed me straight away with the confirmation.

Delightful to deal with

Emaol communication is fantastic Your on line account is updated immeduately and allows you to book everything you need. I have contacted their customer support line which was also a great help. Hoping the service continues throughout the cruise. Sailing in 2 days

Cruise holiday booking

Booking process on website was fine. Have not been on board recently but i hope that the service will be good again.