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Ambassador Reviews

Booking Experience

4.7/5

Based on 4,038 verified reviews

5 stars3,191
4 stars637
3 stars118
2 stars41
1 stars51

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

So easy to book and a great price on the app

Quick and easy to book

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Really looking forward to my cruise now and hopefully more in the future!!

Excellent. Michelle was very helpful and informative. She advised me on what was available and found a cruise which is just what I was looking for!

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Very good

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Good value and friendly

Michelle was very professional and helpful

Ambassador Cruise Line Service Rating

CHRISTOPHER Lewis

6 months ago

Fjords cruise

Straight forward and easy to book.Good choice of cabins.Good choice of destinations.

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Easy to book

I have just booked my third cruise with Ambassador. Booking on line was easy and quick to complete. I find that the information given and what is requested from them really good.

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Excellent customer service

The person who dealt with our questions was very helpful and patient. We were therefore able to proceed with our booking with confidence.

Ambassador Cruise Line Service Rating

John Cook

6 months ago

Excellent cruise experience

Excellent service throughout the ship from all personnel

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Still waiting for receipt after paying balance!

Ambassador Cruise Line Service Rating

Lynda Hollywood

6 months ago

Have sailed several times and always enjoyed the experience.

Good value. Comfortable amount of passengers.

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Friendly staff

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

First cruise with Ambassador

Website easy to follow, instructions all clear.

Ambassador Cruise Line Service Rating

Jo Sibley

6 months ago

Just the best holiday

Excellent at every stage Totally pampered and it’s lovely

Ambassador Cruise Line Service Rating

John Noonan

6 months ago

Excellent

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Excellent service

Very helpful lady Answered our questions well Very friendly and a great ambassador for the company

Ambassador Cruise Line Service Rating

Roger Silver

6 months ago

Right up there with the best

Very good

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Cruising is such fun when you book with Ambassador.

Even though there was a worrying episode when I wanted to pay the deposit for my recently booked Ambassador cruise, the staff managed the problem with a caring and professional attitude.

Ambassador Cruise Line Service Rating

Elizabeth Johnston

6 months ago

Great friendly ships

Love the fact that it is small friendly ships sailing from my home port of dundee

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Superb

Excellent and easy and very professional

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Loyalty should go both ways !

Booking the same quality as on board. AMBITION 10 short Cruises from Portbury & 2 booked for 2027. Even though same ones offered each year (Iceland, Norway, France & Spain. 2 long ones on Ambience Canada & Caribbean, two booked this year 42 nights. Excellent value. I Am loyal to Ambassador but there is absolutely no advantage as I get absolutely no preferencial treatment. Have know many Management & crew since Cruise & Maritime days pre covid. In those days had 2 x 78 nights from Avonmouth. South America, Africa & India & Cuba. Next year Ambassador is dropping Bristol as they did with Falmouth thus year. Welcomed by name by everyone on board & Audra on HQ bookings but no loyalty from Management for loyal passenger.