Ambassador Reviews

Ambassador cruise line Simply the best

As always an excellent and professional service and the help and support we receive is so reassuring We have sailed with ambassador a few times and have always booked direct Love everything that beautiful ambiance has to offer and all her staff are incredible ❤️

Great all round

All of it

North sea

Excellent holiday Food amazing and staff on board were excellent

New cruise

Very pleasant and polite person dealt with my booking . I wasn’t avery happy customer as I had just comebacks from arctic circle cruise which had the whole trip rescheduled because of bad weather and the new scheduled itinerary was one I had done 3 times before . ASI live close to Tilbury Ambassador cruises suit me .

Booking Review.

The booking procedure was straight forward and each stage was well explained.

booked cruise 17/3/26 phoned guest services 23/3/26 said i would have to email which i did no reply after 7 days phoned guest services 31/3/26 was told being dealt with and would have a reply next day phoned again 2/4/26 told as suite guest it is being dealt with by home sweet home phoned them they new nothing about it the person i spoke to was Perihan she took all my details and within 10 minutes everything was sorted she was excellent i only wish i had been told to contact her 14 days before

A new Solo Cruiser with Ambassador

I found the website easy to use, but it needs making it a little more refinement with its features in the search tool. The destinations are great to choose from and I can see more places that I would like to book with them, so I am looking forward to booking those. I would love to see more options for short cruises in November and December that are NOT Christmas shopping related. Not everyone is interested in that or being swept away in the retail spend for Christmas frenzy. Rather, there are some who like to take a break to relax and escape from it all. My first cruise with Ambassador is not for a while, so I cannot provide any insight on solo cruising with them, but they look promising as they have cabins to accommodate us. I would like to see the Gratuities and Tips separated tick box as an option to pay along with paying for my holiday, like they do on the NCL online booking tool. I didn't want the drinks package so I had to opt-out and selected the "saver" package. I assume that the Gratuities and Tips will be charged as a daily supplement, but there is no information on the booking page, as to what that cost will be.

Efficient with a personal touch

Friendly, helpful and patient. Lovely Louise and Auda. Thank you.

Not yet

Just what it says on the box! No, disappointments here.

Friendly, good entertainment, value for money. Passengers are more of a problem than the cruise line. They have to keep reminding people to wash their hands, for goodness sake, it’s not rocket science. The staff are excellent, absolutely love the manner of the staff from the Philippines, they are a pleasure to meet. So polite and hard working, thank you

Good website.

Very easy to negotiate the site. Good descriptions of cabins & deck plans were helpful.

Booking Experience

Telephone the reservations office. Prompt answering and very help adviser who managed the booking and gave useful advice. A good start.

Reservation team, Ambassador Cruise Line

I contacted the reservation team to book my cruise. The call handler was very helpful and courteous. The process was quick and easy.

Great local sailing Cruise Deal

Very easy to book and great value. We cruised on the same ship last summer and it was superb although this is the first time we have booked directly with Ambassador

Very good company

Very easy to book ,good prices and we know we will have a great time on board

Perfect

1st cruise with ambassador.

I booked our cruise online & found it relatively easy. I phoned first & held on for a while but then realised that it was after 8pm. The song that played during the wait was really good & put a smile on my face. We have not cruised with ambassador before but used various other lines so are looking forward to this & hope it will persuade us to rebook in future.

bad ,,sent emails ,,bad response

Booked online, very easy.

I like Ambassador

Helpful and efficient . My cruise last year was excellent which is why I booked another one whilst on the ship . My daughter and son in law have now booked a cruise with Ambassador for 2028 . The service on the ship was superb . The only problem I have had was that today when I paid the balance was that there was a long wait on the phone ( about 35 - 40 minutes ) to speak to customer service , however when I eventually spoke to customer service my experience was very good indeed - very easy .