Ambassador Reviews

Gems of the Caribbean

The service is excellent from arriving at the parking right through the whole holiday. The bar staff are very attentive and service was quick. The entertainment team were second to none and worked brilliantly as a team/family interacting with the passenger with a warm and friendly atmosphere. The Shows were amazing. The food was excellent where ever we ate although I prefer open dining so you are not tied to the same people every evening.

Very friendly and efficient booking operator who took time and trouble.

The operator we spoke to was friendly and answered all our questions and helped us through the booking process. She pointed out potential issues with the suite we had in mind, a bath with shower over, which was not suitable due to mobility issues. Instead we chose a suite which she recommended with a walk in shower so much better for us thanks to her. If we had booked online we would not have known. Overall she made the booking process a very pleasant experience. Thank you.

Can't wait for next year!

Very good booked on cruise at future cruises desk. Representative spent time discussing options and booked two cruises for 2027.

Unexpected weather!!

Excellent considering the weather conditions. Only negative was the lack of refreshment whilst waiting for disembarkcation.

Ambassador Cruise Line

Very straightforward and easy to use website to make a booking

Very helpful

Excellent as always... many thanks

Easy website

Hard to say as I booked online. The website was easy to navigate

Good booking experience

The lady was very friendly and helpful. My only issue is that I have not received an email confirmation despite emailing customer service and asking for it.

Very good

Easy to book

Booking with Ambassador is very straightforward, particularly if you book a future cruise (or 3) while onboard. Personally, I find the website easy to navigate to check availability and pricing, but as I cruise with them frequently, I am very familiar with their ships and know exactly which cabins I prefer to book.

Very good all round service at reasonable prices

Give Ambassador a go, you won't be disappointed

Extremely easy to book online. Information easily found.

Easy to book online.

Easy to use website which enabled me to book our cruise holiday including and cabin very easily.

So far So good

All I can say that so far I’m very impressed with the quality of service that I have received. Booking system quite straightforward.

best for value

sales rep easy to understand and helpful in offering me what suited us best

Professional Company

Pleasant experience with knowledgeable staff member. Straightforward booking process

First Booking Experience with Ambassador Cruise Lines

Call was answered quickly. I was enquiring about a specific cruise for a solo traveller. A quote was forthcoming and I was asked if I wanted to book straight away. I requested a callback to consider the offer and the staff member rang back at the requested time. I then booked it over the phone. The staff member was polite, informative and told me at the end of the call it was only his first week in the role. Well done George!

Return customer and loved the cruise before.

The person I spoke to was ok but I felt lacking in ' enthusiasm ' when I was trying to book. I was suggesting solutions rather than him. Not a big issue but slightly frustrating. Also booking confirmation not received as promised. Contacted customer service and was told they have some issues with Hotmail addresses. This is a popular one so seems strange. I don't have confirmation of all booking details yet. Not even sure they will be contacting me if Hotmail addresses an issue.

Excellent as they responded to my concerns

Excellent