Ambassador Reviews

Mis-sold cruise pricing.

We were basically lied to by the onboard “Future Cruise” staff resulting in additional costs to us. Having raised the issue with their Head Office they have initially confirmed that there is “nothing they can do”. Ultimately we may have to pursue a Section 75 “Charge back” to reclaim our deposit on the grounds of mis-selling.

Cruising the Easy Way

all on line so now issues.

Great price but no email confirmation

Booked holiday yesterday at a good price but disappointed that still no confirmation of booking email. Checked on their web site which confirmed but would have been nice to receive a email

good

On the sea

First class response to our query. We are excited at the prospect of another cruise ( this is our second). Looking forward to it.

First Impressions

Lauren was very helpful, informative and answered my queries. Am a solo traveler and have to book early to get a solo cabin. Will be my first time travelling with your company. Have booked 2 cruises in 2028 which I am looking forward to. May I make a suggestion that if solo travellers can if they want be advised of any late availability on solo cabins that become available, I would definitely be interested. Thanks.

Super service

Friendly helpful service. Patient lady who explained everything. Well done Lorna

Wonderful Cruise

First class. Couldn't fault anything. Everyone is so warm and friendly.

First time cruisers with Ambassador

Emma helped us through the booking system which we were finding difficult.

Cruise booking

Very helpful. Helped me book exactly what I wanted. Resolved an issue i had with ease.

Ambassador fulfill a cruise at a budget price but more than accepta

Excellent and MDR staff very attentive

Thank goodness I didn’t pay more for a drinks package!!!

Booked my first ever cruise for 2028 on Monday night and despite calling I still don’t have any emails to confirm my booked as advised. Double checked my email which is correct. So disappointed as been saving so very hard already for this cruise for my 60th birthday 😢

Extremely helpful

Extremely helpful. Very informative

Bad service team responses

UK customer service arge terrible. Not supportive or have any compassion. Totally black and white.

Best cruise ships not too large, perfect for my husband and myself. Great

All excellent staff 👍

Brilliant cruiseline, one of the best

I wanted to book for 4 people with 2 cabins so i rang the customer service team as i couldnt do it online, the service was really good, lady was very friendly and booked everything quickly and efficiently

Have just booked and looking forward to it

I booked through my local travel agent and it was quick and professional

Frist time cruiser

Great service from Audra, nothing was too much bother. Mark also had a great telephone call. Need more sailings from Belfast

Booking service and payment.

I booked the cruise and received very helpful advice. The service was fast and pleasant. Thank you!

Straightforward Booking Experience

Straightforward booking, though doing it online left a.couple of minor questions in my mind which I could have resolved if speaking to a representative.