Ambassador Reviews

Easy online booking

Very easy to book online.

Very easy to book.

Suits us just fine

We have been on Ambassador cruises before and being on a restricted income found them affordable , great value, super itineries and lovely staff and officers, a couple of whom I would consider friends

Try ambassador

Helpful and friendly staff Good value for the money Good size inside cabins Love the option of all inclusive as we don't have to worry about on board spending at the end of our holiday Prefer the smaller adult only cruises Can get crowded on sea days looking for seats Great places to sail.from in the UK no worries about flights ect

Great Cruise

Easy booking on phone . On line check ins etc take a bit of getting to grips with . On the ship has been great so far . Only issue we ever had was check in people arrived far too early and blocked entrance and no staff too sort out . But otherwise all great .

Great Cruise at good price

Easy to deal with, very helpful and pleasant. Great cruises at competitive prices.

An ambassador for Ambassadore Cruises

Generally good service, occasionally a bit too technical for an oldie like me. Tilbury is a super base for the home counties. We love the ports of call, we love the range of activities offered.

So far a bit off putting

First time booking with Ambassador and the experience has been disappointing. We booked quite late, so it was understandable that no balcony cabins were available. I initially selected a midships cabin, but after entering my details four times, the site kept saying it was unavailable. It appeared to be repeatedly offering the same cabin that had already gone. I eventually chose an aft cabin and managed to complete the booking. The following day I received an email saying I was eligible for an upgrade, which was confusing given that the website still showed no alternative cabins. The link led to a blind auction style page with a progress bar encouraging higher bids, which made it feel more like gambling than a straightforward upgrade process. So far the booking experience has been poor. I hope the cruise itself is better.

Excellent service

I am disabled and have had real difficulty finding an available accessible cabin. Your representative was very helpful and supportive, answering all my questions and giving me advice on what would be best for me. Even checked whether there would be any tender ports on the cruise that I wanted, not something I had even considered. She was excellent.

I would highly recommend Ambassador my experience was amazing

The service I have received has been excellent. I live in Canada and my previous experiences booking anything in the UK have been dismal, even though I am British. Once I found the email I have been dealing with Julie who has answered all my questions and more promptly. She even managed to put me next door to my old friends in the UK All my questions were answered immediately and advice given. I don't have any complaints.

Online service was a good start

The service was all online. The personal service review will only be available after my cruise. But the online system seemed to work well.

Simple and straightforward

Good very straight forward

Booking

Easy to book online but I was a bit confused about booking the car parking as it asked if we wanted to book it but I had to wait for an email to actually book it

Amended booking.

Cruise was already booked. This was just an update to link up with friende who booked the same cruise. Unabke to libk benefits with friends booking cruise on reccomendation.

Booking with ease.

Great service. So easy to understand and navigate.

smooth as butter

Your agent was efficient, knowledgeable, Patient and friendly. The booking went flawless, Cameron even gave suggestions to make Boarding easier.

What a service !!

Excellent customer service and professionalism

Easy to book personalised cruise

Easy to follow choices. It took around an hour before the confirmation email came to my in box which made me a little anxious. But once it came it was full and accurate of my booking

Booking made easy.

Excellent. Knowledgeable , helpful and patient. Explained details and opened a booking ,so that when I had to query detail with travel companions and rang back to confirm booking,all details previously given were retrievable. .

Booked on phone by Emma , great customer service !