Ambassador Reviews

Left hanging on the phone for a long time. Other than that all was well.

When I rang the first time to book I was cut off, although I'm not certain if this was my end or yours. Second time I spoke and booked was extremely lengthy. The overall time of the call was 1/2 hour, around 20 minutes of which was on hold. I very nearly put the phone down because I thought I'd been forgotten! The person I spoke to firstly assumed I was paying a deposit, and started going into the costs/procedures for this, until I let him know I wanted to pay in full! This seemed to throw him and I was then put on hold, (I can't now remember if this was the first or second time I was on Hold). To be fair, I'm assuming he was new and just learning the ropes. Other than this I'm totally happy with everything else.

Excellent

Very quick and informative

Service +++++++

First class as ususl

Good to book by phone through a person.

I prefer to deal with a person rather than do everything on line. Ambassador enabled me to do so when booking and paying.

Booking Amendment

When I contacted the Customer Services phone line, Larna was very helpful in adding car parking to an existing booking that I hold.

First class service

Julie was very polite and professional, was extremely knowledgeable and answered all questions. Extremely helpful and efficient. I have booked several Ambassador cruises and always received a first class service

Thinking of a cruise? None better than Ambassador, look no further.

In every respect this cruise line is excellent. Can’t find a single thing that we did not like. Caring staff at every level. Service with the biggest smile on the oceans.

Greatest hits cruise

Straight forward simple booking procedure

Booking cannot be amended after deposit is paid

The sales staff that I contacted were very polite and answered all questions very well I was recommended to book via an operator as having multiple rooms. During this process we omitted to use a promotion code,(If booking online you are prompted to use promotion codes)However this is not the case with the telephone sales team. Customer services could not help after the booking was made. I hope that after the cruise I will be able to increase this score

Easy booking

Good online experience, clear and easy to use. Looking forward to a great cruise.

Professional and courteous service.

Very professional and courteous service on the phone today and totally easy. Great value for money, especially with the half price drinks package.

Quick boarding time, Friendly, helpful staff.

The waiters at the table in the restaurant and in the bars couldn't do enough for me. The cabin boy was very efficient and friendly. The captain was very approachable.

Booking for four individuals I found your booking agent friendly helpful and patient.She dealt with our many questions and was happy repeating information when I had misheard.

After a medium length of time waiting, I got through to a human. She took payment via card transaction. Then was able to answer a couple of queries.

Excellent customer service

Excellent service.Prompt reply to email enquiries and helpful explanations. Went above and beyond to fulfil my needs. Booking itself was easy and post booking service great.

Relieved customer

I didn’t have to wait too long before I spoke to someone.. I knew I was late in booking a cabin on this particular cruise . I also knew what I wanted and because of my requirements she recommended another sty,e of cabin . Very helpful . I finished the call knowing I could happily contact her again if I had any queries.

Booking service not very good.

I called and asked for a call back according to their protocal when busy. When the call came it wasn't possible for me to deal with it then so I asked that they call again.. They didn't I wanted to book suite and had questions. There were no suited showing available on their site. I asked for someone to let me know if the situation changed as I know reservations come in and lapse. No one ever called. As I was checking the on line availability regularly and then one day there was availablity for a suite so I booked it. I had really wanted a deluxe two room suite but still none were available. I noted there was an upgrade channel. Te system said my booking wasn't eligeable. Then after having booked and paid for my suite, I get an email asking if I want to bid for an upgrade. I authorised my debit card for the £1,000 I bid and await any news.

Easy booking

Easy and efficient booking service.

Guest services were rude when I told them internet wasn’t working. They insisted it was and until other guests joined me the didn’t believe it

My review

all clear and relatively easy to follow