Ambassador Reviews

Very straightforward

So good we booked twice

We have travelled on a number of occasions, returning customers 😊

Excellent customer service

Excellent customer service, easy booking process, great deals for solo travellers.

Booking cruise

I'm a novice on the website , like a bit more information on how to use it , Managed the the cabin but found it difficult to understand the drinks package

Quick and easy.

I am elderly and not great with internet but I find Ambassador online very easy to use, I am a bit slow with internet but I have no problems with Ambassador at all, am always pleased.

Cruise customer help desk

I booked a cruise over a year ago and will be ssiling to norway next year, when i phoned to pay the full amount every one was helpfull and help with any questions i had , so all good thankyou

Always receive friendly professional customer services. We were on the Jane Macdonald Cruise, it was announced it would be repeated in 2026, it was so good we couldn't resist another cruise with Ambassador, while onboard. We love Ambition & Ambience, we are looking forward to joining both again in September and October 2026 Jane's Team were amazing and so are Ambassadors entertainment teams, 1st class shows . All the staff on both ships are so welcoming & friendly. We Would highly recommend to family & friends

Everything about the cruise was amazing.

The service was excellent from all the ships crew. The balcony cabin was lovely, nice and clean and spacious. Food was delicious and plenty to choose from the menu and the borough market restaurant. Entertainment was good, plenty to choose from. Have booked another cruise for April on the Ambience, hoping it will be just as good as the Ambition.

Excellent

I have enjoyed using Ambassador in the past but am disappointed with the service for a booking I made recently for the Scotland to Isle of Man cruise next June. I lost my booking reference and despite several emails I have not received a response to send me a replacement

Booking

It was easy to book our cruise on your website.

Very attentive to email problems

Had no problem reserving online. Didn’t actually speak to an advisor before booking. Had a query after, which I emailed as phone queues at least 2 hours. Await response to query

Dry good

Very good I like it very good

First booking with Ambassador

Service at booking was superb, very friendly helpful & informative. However am finding it very difficult to amend my booking with guest services, being quoted 2 hrs waiting time each time I phone.

Can’t talk to any one no body will answer the phone

Losing confidence in this cruise line

Not great. We could not book a group of 5 so one person is not coming. The online booking procedure was straightforward. I cannot contact guest services to request sharing a dinner table with our friends because my emails are returned undelivered, and the phone line has a 2 hour wait time. Not a great start to our relationship with Ambassador.

Excellent

Very helpful

Straight forward Easy to book

Great service.

Apart from a problem trying to book online found everything has worked very well. On the phone people were very helpful.