Ambassador Reviews

Awaiting a response

I have emailed to try to set up the App and sort my parking but I haven’t heard from them yet

Easy to spend £2000+

I filled in the form, paid my money and got cruise details. Easily. No more to say

Excellent!

Very relaxed cruising So different from those “dressy up” cruise ships

Excellent throughout

Quick and easy to book

On-line booking system is easy to use. Prompt service from guest services to a query.

Not the best booking service

I have cruised with Ambassador three times so I know it's a great cruise and I will enjoy it. I did find that the booking process was very onerous though. I rang first on Monday to say what I wanted and expected a call back which I didn't get. I rang again on Tuesday and spoke to someone who said the Internet was down so booking could not go ahead. I gave all the details to the agent and she said she would pass them on to the lady I had spoken to. When I rang again today the booking was on the system but no one had contacted me: so I went through all the information yet again. I received the confirmation and it was the wrong date!! I was unimpressed as I had clearly quoted the cruise number and it means it's a higher costs than I had told my friends as I'm booking 3 cabins. I still haven't had a confirmation and I was advised it won't show the deposit I paid. I have faith it will be sorted but was not impressed with the way it was handled.

It was perfect

Excellent

Good offer

Good price, great offer at the moment. Easy site to book on.

Been with them several time including the world cruise 2024

Good service

Was very good on the phone to advise me about what I was buying As no good on line x Very supportive

Very helpful and knowledgeable

easy Booking

A very easy and functional experience.

Would use again

Easy to use website and customer service was very helpful.

Poor Service from After Sales

I had a query so tried phoning after sales, only calls about imminent cruises accepted all other enquiries were directed to email. Guest services took 11 days to respond, answer vague and incomprehensible and didn’t answer my question, response blamed computer issues, really!! First time booking with this company does not bode well for the cruise.

Excellent and no issues at all with anything

Effortless booking experience

Absolutely fantastic customer service. Changed an existing Christmas Markets cruise booking to a Caribbean (weather upgrade) lol, with effortless ease and the entire process was simple and quick.

Very efficient and friendly as is the ship

Booking my cruise was straightforward. I booked from Australia and the web site coped very well with my overseas address.

easy to book

Completed on line. No issues surprised you could use the mini 5 discount and blue light card as websites states BlueLightCard is in addition to any other offers