Ambassador Reviews

Easy to use, helpful call centre. Lots of choice, value for money.

Warm and friendly staff

Sailing on Ambience i have always experienced high quality friendly service from all staff. Food is good and plentiful with often charming company in the restaurants. Entertainment good and the lectures interesting. Cabins are good and the crrw are very attentive. Organised trips are in general good and offer plenty of choice. All in all a positive experience

Good so far, not travelled yet tho.

Have not sailed yet but bookung process was easy online. We had to change our cruise for personal reasons and this did get a little complicated but was sorted in the end. We are looking forward to our cruise.

Good service

Lady was very knowledgeable and helpful as we were booking for several friends. Sorted what we needed with no fuss Well done

1st contact very good. Yet to cruise with Ambassador so can’t recommend.

When I phoned the cruise line they price matched the advertised price from a newspaper. Audra was very helpful in dealing with our questions. So we went ahead and booked the cruise and paid the necessary deposit.

Professional and proactive service

Sort out your chat-bot Amelia!

To be honest the waiting time to get through to a "person" was on two occasions over 30 mins. Several times I was told that I was only 2 mins from speaking to a rep, to be returned to AMELIA the chatbot to start all over again. Once through, the human being was very helpful and efficient. My receipt was in my in-tray almost as soon as I put the phone down!

Very Difficult to Get Straight Answers

Quite unhappy with how difficult it was to get straight answers to questions before booking. Website is frequently ambiguous, and difficult to clarify when speaking on the phone. I felt the representative was deliberately vague. Have now found out a couple of things I wish I'd known before paying my non-refundable deposit as I would not have booked.

Value

Great value for money

Easy booking

Good communication especially for a first time cruise

Cruise booking

Simple process

Good Cruise

I have sailed before with Ambassador. Had a very good Cruise. Helpful staff lots to do and great intertainment.

I’ll answer this when I’ve been on the ship.

Very good, well done.

Professional,helpful, friendly

Fabulous cruiseline

Always helpful and easy to assist with my booking.

Ambassador again!

As usual everything I required for my cruise was dealt with and sorted so very professionally by Mark you Agent. with an assurance that my cabin and deck requests would be adhered to if possible. All done with the greatest attention.

Excellent

Straight forward and informative.

All done online where you can view and have any questions answered. Once the booking has been made, you can then choose excursions etc.

Very easy and quick booking.

Quick and responsive. Very clear about how to book.

I won’t use any other company now I have done 3 with them and I have two more booked great service from start to finish