Ambassador Reviews

Good

Helpful Clear easy to book

Very good

Not clear in relation to nectar points. Unhelpful staff and poor customers met service

First Class service by Audrey, again. She's a star

Audrey was fantastic. Quickly understood my desire to try to get a solo deal that wasn't available on the website. I few minutes on hold and came back with a good offer and dealt with it very quickly and effectively in a friendly manner

Excellent customer service

Julia was excellent. She listened and understood our requirements and then ensured we were both happy with our decisions and made our solo bookings and made sure both bookings were linked Before ending call she checked we had our email confirmation and that all was as per our request before finalizing the call.

Generally good but parking an issue

The booking process was fine. My only criticism is over parking. I could not book parking online and the app referred me to a phone number with a line which stated that I should call the number and I would be assisted with parking. When I called I was told that there was nothing that could be done as the allocated spaces had all been taken. I have called again and been told the same thing. I still do not have parking for this cruise and it is a real problem.

Review of the booking process and customer service only

On the whole it has been very good, would have been five stars if it were not for the fact that I tried to book on a Sunday but could not get through, left messages but nobody called me back.

First Time Cruising

Worked at sea for 24 years but first time I've ever booked a Cruise. Found the whole process extremely informative with easy to use website. Also very pleased with the App for its content and ease of use. Prices are very competitive and I also received a free cabin upgrade. I'm really looking forward now to sailing from Tilbury to Amsterdam in October.

First class Cruise Line

Always first class service from our go to cruise line. Can't fault their proffesionalism and attention to detail

My booking experience with Ambassador

Excellent service I had a very helpful assistant who talked me through the booking process. All my questions answered and a very easy booking experience.

Great Experience

Very good. After initial booking we decided to upgrade the cabin and the lady doing the onboard booking sorted it all for us

Perfect

Such an easy web site and was given a great deal

Nice and Easy

Ambassador emailed deals. Felt one suited us. Good value for money. Booked online. Website easy to navigate. Webpage straightforward. Booking was a simple process and we were able to get a good cabin by booking early. Low deposit also helped. Confirmation immediate followed shortly after by a confirmation email with documents. Advised to log into My Ambassador for all other information etc about the cruise. Very helpful, as meant we input our dining option straight away.

Superb cruise line

Very good

Help for the aged!

Very friendly patient and accessible rep at the end of the phone. Easy to hear and understand. Happy to explain clearly for me who is over 80

Quick and easy to book

Cruise

Good

The best no fly cruise

As above 5 star

Easy booking site

Simple enough website to navigate with options available. No issues.

Worth every minute

Professional and excellent throughout