Ambassador Reviews

Satisfied customer.

Excellent service and booked my Cruise.

Excellent service for my booking and previous enquiries

So far the service has been excellent. Calls are answered quickly - thank goodness, because the hold music is dreadful. It’s loud, intrusive, repetitive and really grates on the ears. Please replace it with something soothing - like ‘Sailing By’ My initial enquiry was dealt with by Julie who promised to contact me if a single cabin became available - and she did……. We talked about it yesterday and I promised to call her back by 1pm today, after solving a problem with a hospital appointment on the departure date. I called back and the call was answered by Michelle. Julie was on another line, but because she had left good notes on my potential booking, Michelle was able to answer all my questions and take the booking and the payment Julie followed up with an email a short while later - I don’t get this service anywhere else. I am now looking forward to my cruise………

Booking an Ambassador cruise

Easy to find and book a cruise that appealed.

very nice

All good apart from selecting year of birth. seemed a bit complicated for some reason?

Another excellent trip

Excellent and especially in the cabin and the dining room

Mostly very good!!

I had trouble booking my credit card . On the last trip it took some time to reverse the provisional card charges which affected my credit limit.

Good Missed dance classes by Lindsay . She provides an excellent add on

Love an Ambition cruise

You feel welcomed from the minute you step on board, cabins are ideal, food & drink plentiful. Entertainment to try and suit every need. Local embarkation an absolute plus too.

100%

Cameron was brilliant booking my cruise so helpful.

Wonderful cruise line

Have traveled with Ambassador befor and had a great time that’s why we have booked again. Really good food entertainment etc

Happy cruiser

From embarkation to disembarkation the trip was completely wonderful. Food was excellent, cleanliness way above average, staff absolutely delightful. Sorry, no complaints whatsoever.

Simple booking.

Used the app to search cruises which is clear and easy to use. Once we had decided which cruise to book we followed the instructions and made our choice’s. Good clear direction and opportunity to review our choices before making our commitment.

Easy to book

Great cruise from Liverpool recently thoroughly enjoyed it from my home por

All round a good cruise line to deal with

Wouldn’t cruise with anyone else

Just booked my third cruise and can’t fault anything

Looking forward to our cruise with Ambassador

Easy to use website to find and book a cruise

Easy to book

Very helpful and friendly

Disappointed by lack of telephone call-back

I asked for a call-back as I wanted to discuss the cabin selection but none was forthcoming. I am a solo traveller, new to cruising and have no idea if I've booked a suitable cabin or not. It seems Ambassador is solely an online cruise company? Perhaps I'll get a phone call now I've highlighted the issue...?

I had a great and memorable holiday., loved the evening entertainment.

I had an issue with the air conditioning- it was so noisy on the first night that I was unable to sleep at all. I spoke to the cabin steward, he reported it and stayed to see the maintenance person- this was early that morning. I reported it twice later in the day and eventually, at around 8pm, someone came and fixed it. I was very pleased that it was fixed, but unhappy that it took 12 hours and me reporting it lots of times to get it sorted. The maintenance man was very friendly and helpful. All the rest of the service was excellent.

Ambassador review

Service was good especially the medical team I had an infection and the service was excellent. I do not however agree with the gratuity system this is an outdated American system that has been dropped by most English and European cruise lines, even if it means paying more for the cruise it is better to know the total outgoings firsthand than to be hit with additional costs during the cruise.