Ambassador Reviews

I had a great and memorable holiday., loved the evening entertainment.

I had an issue with the air conditioning- it was so noisy on the first night that I was unable to sleep at all. I spoke to the cabin steward, he reported it and stayed to see the maintenance person- this was early that morning. I reported it twice later in the day and eventually, at around 8pm, someone came and fixed it. I was very pleased that it was fixed, but unhappy that it took 12 hours and me reporting it lots of times to get it sorted. The maintenance man was very friendly and helpful. All the rest of the service was excellent.

Ambassador review

Service was good especially the medical team I had an infection and the service was excellent. I do not however agree with the gratuity system this is an outdated American system that has been dropped by most English and European cruise lines, even if it means paying more for the cruise it is better to know the total outgoings firsthand than to be hit with additional costs during the cruise.

first impressions positive

Clear factual info given in website. Helpful and comprehensive answers to FAQs. Booking and confirmation was quick and easy to follow.

Fabulous

Service was good very helpful

Booked on line. Easy to use and straight forward

Good

Booking with Ambassador

Very efficient. Booking was very straightforward. The agent was very knowledgeable and able to answer all our questions.

Very helpful

Perfect booking

I received a brilliant service today, lady was very patient, polite, helpful, very friendly and full of knowledge. She explained everything and helped me through the full booking. Being a solo traveler my mind was put at ease even though I’ve traveled with them before. Just love it as you can actually speak to a person.

Booking Second Cruise with Ambassador

Booking -Had trouble initially booking on last night (9pm). Left message for someone to call me back, requested 9pm. Guest Services rang me, approx 10:00am, problem sorted. Have completed 1 cruise previously with Ambassador, on Ambition. Found staff very helpful. Same initial feeling this time

Friendly Ships

I have cruised many times with Ambassador. Lovely friendly crew, food excellent & entertainment good.

Good site

Easy site to manoeuvre.

Informative. And helpful

Full details and lots of information and help.

Easy to book

Great service and easy to book.

All round good cruising

Very easy to follow instructions to book a cruise, a lot of choice.

Ambassador canaries cruise

Easy to use

Great cruise company

Friendly, efficient and got me a cabin that wasn’t shown online.

Very poor customer service

I haven’t made a booking recently. I did, however, call guest services and spoke to a surly and unhelpful young woman who had no interest in helping me.

Ambassador, always a pleasure to sail on!

Excellent! This is our 5th booking,and I did it by phone,as I was having a problem with the website! ( one of the 2 trips we were looking at, had been cancelled )spoke to 2 very helpful people Mark anAmvassad Emma

First class

All the staff are very nice and helpful the ship was very clean the food was first class the entertainment was very good the bars were waiter service again first class