Ambassador Reviews

Liked the way you were assisted right from booking, cruise wa lovely.

Friendly, very helpful.

Excellent

Value for money and quality of all aspects to the cruise experience

Good quality friendly helpful and attentive to requests and enquiries

We just can't keep away!

Excellent as usual.......this is the 7th cruise with Ambassador we have booked. The 1st was booked through Igloo,the 2nd on board, 3rd through Hays,4th on board,5th through Rol,6th & 7th 'on line' with Ambassador. Disadvantage with agent is having to pay earlier & that you can't speak to Ambassador themselves about anything . Advantage is having tickets/lables printed off. Whenever we have rang Ambassador their telephone service has been excellent .

Here we go again

Excellent and helpful. When I suspected a problem they put it right.

Extremely efficient, friendly and helpful as always.

Very easy booking service with all the information needed.

Very straightforward and helpful

the cruise experience and voyage is great and reason I rebooked. However, whenever I call the reservation customer service they don't seem to be able to answer basic questions. the agent booking the cruise was efficient, but nothing additional

Simply the best!

The same excellent service as usual! Have used Ambassador every since the start of company!

Perfect Service above and beyond

Contacted the reservations number as my wife was struggling a bit on her phone spoke to Charlie who talked us through the whole process to a pleasant conclusion full marks to him

Excellent cruises

Once I have spoken with a customer service, I got excellent service and they rectified the issue for me

Excellent Booking Experience

Excellent service on the telephone. Louise the rep we spoke to was able to talk from personal experience having been on the ship herself. We wanted a specific layout of cabin and she was able to help with that. All in all a really positive booking experience.

Excellent cruise; we are now booking again,

This is out second Ambassador cruise. Easy to book online and to provide the required information through the app. We went from Tilbury and found the port parking very convenient. The first cruise was very good at a good price - hence we are now booking another. The first cruise was just as we expected, no problems, excellent service.

Efficient

Friendly and efficient Further enquiries not so efficient

Great company

Easy to do. Cannot get on to book car parking. Is it too early to book.

Efficient experienced agent

Very helpful & efficient response to my query & the young lady was understanding & patient

All I can say is there service was excellent

Ring, discuss and book, so easy with Ambassador

I have sailed with them previously and have always found the reservations staff to be excellent. Charlie (I think his name was) was able to give me all the information I wanted which resulted in me being able to book the cruise and cabin location ;) Professional, knowledgeable and pleasant to speak to.

This will be our second cruise with yAmbassador

Firs5 class, and very helpful.

Excellent

We booked the cruise last year in November 2025 on Ambssador cruise ship. But when the final bill arrived, it did not show up the drinks complimentary package. I sent a email to check this. There returned email agreed that the drinks package has now been added. Also there services throughout are very good in all the years we have used them. 10 Stars +.