Ambassador Reviews

Great value at a great price

Excellent and friendly as always

Great

Great service highly recommended

Easy to book. Looking forward to our cruise

Great booking experience

Excellent service booking over the phone today with Caroline. She was so helpful, and we got a great deal on our cruise including a massive amount of nectar points! A really great experience

Value for money cruising

The booking team were friendly and helpful. I had occasion to ring Guest Services and was answered by a robot. I asked to speak to a real person and was on hold for approximately 15mins. I did eventually get an answer to my query.

Easy to book, great price.

Booked online. Easy. Spoke to an employee on line. Very helpful. No problem.

Great Cruise Line offering real value for money…

Very efficient and customer focussed.

The service was good, however, your website for booking cruises is not as straightforward or easy as that in situ for P and O Cruises.

booking review

Done on line. Easy and helpful

Cruising

Quick and efficient

Friendly informative and helpful

From start to finish everything is done for you from your arrival to your departure and the staff are first class

Reliable Company

Easy to book. Helpful when spoke with representative on phone.

Very efficient Cameron was very Helpful & quick taking all our details

Misleading Price Structure

I wasn't satisfied with the booking procedure. Prices were higher than stated on your initial page for that cruise. There were lots of different prices depending on the location of the cabin. None of them were the price we first saw. I went ahead with the booking as my sister in law and I had agreed on this cruise and liked the sound of it. However I find your pricing structure misleading.

The line was very crackley .I had to keep asking the young man to speak up. The line was breaking up. So had to tell him to repeat.

Actual booking was very straight forward but as we are doing a back to back cruise I tried to book a regional coach delivery and was left on hold for more than 30min as the operator went to ask someone about this and altogether booking and speaking to guest services I was on the phone for an hour and that is whe. I ended the call

Quick easy and very helpful.

Booking made easy

Making a booking was fairly straightforward. We were looking at having a cabin with a window but those available looked as though you had lifeboats in front of your window. It would be good if this could be explained more as this was offputting.

The advisor was great. Very knowledgeable friendly and helpful. First class service