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Ambassador Reviews

Booking Experience

4.7/5

Based on 4,038 verified reviews

5 stars3,182
4 stars637
3 stars118
2 stars41
1 stars51

Ambassador Cruise Line Service Rating

David Russell

3 months ago

Our family at sea

Booked my cruise on line as a I always go and it is very easy to navigate When When I have dealt with staff in purfleet office they have been very helpful We love what ambassador offers and it is our family at sea

Ambassador Cruise Line Service Rating

Kathleen Cairns

3 months ago

Amazing a cruise

First Class service all round from our cabin to our meals and bar service Entertainment anazing Looking forward to our next cruise September 2027

Ambassador Cruise Line Service Rating

Carol Dudley

3 months ago

First Solo cruise last year.

Friendly, efficient and helpful

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Very professional and helpful

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Ambassador cruise booking

Excellent as always everything Made as easy as possible for the customer

Ambassador Cruise Line Service Rating

fergus allan

3 months ago

Painfull booking process. Bizarre requirement for a passport for uk cruise.

Website is very difficult and temperament. I logged into my account to confirm booking but it's not automatically added - i need confirmation email and input manually. Finally requiring a passport for a uk cruise is outrageous

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Don’t hesitate to book with Ambassador..

Excellent service as always with the Bookings service staff: After an initial phone call I was sent the details as requested and subsequently then booked the holiday. Julie was professional and friendly and our exchange was a pleasure.

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Simple process

A simple online booking process. I knew exactly what I was booking before paying any money. Perfect!

Ambassador Cruise Line Service Rating

Barbara Jones

3 months ago

like a family

Staff are very good nothing is too much trouble for them to make your holiday the best.They go over and above the call of duty to make you feel happy.

Ambassador Cruise Line Service Rating

Iwan Roberts

3 months ago

First booking

As this was our first experience with Ambassador, we were unsure when booking via the website, so we arranged a callback and the representative was extremely helpful. She ensured that we had all necessary information before we committed ourselves.

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Excellent booking service . Sailing next year. Can't wait

Excellent service. Easy on line booking

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Only a few words, very good, very friendly, great value, always enjoy it

Brilliant

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Have a very human touch

It was always very professional dealt with

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Professional staff

Very friendly staff, very helpful. Was a little frustrating waiting for the phone call to be answered, took approximately 20 + minutes. But once I got through to the company, they were very professional.

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

wonderful friendly cruise line

Always great fun travelling with Ambassador. staff are always hard working and help to make the break worthwhile. I always enjoy the ports and excursions. good value and enjoyable.

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Value and quality

efficient response from call takers. I have cruised before with Ambassador, each sailing the activities fill the day. staff are always polite and efficient ports are interesting

Ambassador Cruise Line Service Rating

Nicholas Wilmot

3 months ago

Good offers

Good offers

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Happy cruising

Very helpful and answered any questions we had and gave us lots of information about the cruise

Ambassador Cruise Line Service Rating

Rita Carroll

3 months ago

Great

Been on several Ambassodore Cruises. Just love them. Would not go with anyone else

Ambassador Cruise Line Service Rating

Rita Carroll

3 months ago

Been on several of your cruises and just love them. Would never go with anyone else.