Ambassador Reviews

Ambience is excellent

Very efficient. Was on ambience in June, can't wait to be back

Great customer service online and by phone

User friendly website. Helpful customer service agent

Early days….

So far so good. Five stars. But I’ve only just booked the cruise. Let’s see how their customer service is as we get closer to the cruise.

Good service

Great information given. I was then able to book online with confidence.

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Straightforward.

Magic

Enjoy the cruise

We have sailed with ambassador before and we were impressed enough to book again. Good price and helpful customer service

Everything as it should be.

Fantastic booking experience

Great service, great price and fantastic customer service with a query I had.

Good customer service

Great service from Amy I had asked in May about the car parking and yesterday we decided we were just going to book it emailed Amy back and it was all sorted and a new invoice sent 10//10

Good service

I was paying the balance, but couldn't do it on line. I was able to do it over the phone

Great booking experience

Easy booking and very helpful and friendly staff, making for Easy booking.

Ambience leaves from Tilbury our local port.

Staff are very pleassnt and helpful. I was dealt with very quickly.

Helpful

Very good

Problem solved quickly.

My it problem was solved quickly. Staff very friendly ànd efficient. Thank you!

Super helpful

Nice and easy to book, extremely helpful cruise consultant

Snow day

Great service. Good ships. And really good price.

Very helpful Kerry

Made a recent booking over the phone with the very helpful and professional Kerry. She was great and went out of her way to help. Looking forward to our first cruise with you in January! Will review again after our cruise........

Chaos causing frustration disappointment and anger

I expected heavy demand but not the inefficiency of one of the agents. Website crashed just as I was about to enter payment details for single ocean view for £1899. Phone lines overwhelmed. When website reopened later, single cabins were sold out. The next morning, phone call to ask what twin cabins were available and if they could be later converted to twin, (the answer was no) I was informed that there were in fact 2 singles still available at £2399 and £2499. I was put on wait list whilst I considered those. That afternoon, phoned again only to be cut off just as agent was telling me about new single releases at £1899. Another long wait to get through on the Rock Choir dedicated line, by which time those cabins were now sold out. I decided to book the ocean view for £2399 plus Ambassador package for £199 and paid the deposit. When checking the confirmation invoice, I noticed I had been booked on a cruise starting 7/6/27, not the Rock Choir one starting 30/5/27. Another 30 minute wait for customer relations, put on hold for a length of time while it was investigated. Another long wait for “manager” to call me back to sort out the error. Customer relations phoned back offering guaranteed ocean view plus drinks etc package foe £2398 a saving/recompense of £300, which I accepted. Within minutes I received an amended confirmation……except the invoice attached was still the same! At this point, I gave up on the phone calls and vented my frustration and anger by email and concentrated on what was left of the afternoon of my short holiday in London. When I arrived home that night, finally the correct booking confirmation and invoice had arrived.