Ambassador Reviews

Good ship and staff

Everyone was so helpful. Nothing was too much trouble.

Cruise booking

Good experience

No one telephones you back nor sends you a receipt of booking

I registered for precruise and requested a call back to book but did not receive call back on Friday. I telephoned again Friday and received a message of what time would I like a call back and I replied 11 am. Still did not receive call back and I could not book on line as kept getting an error message. I telephoned Friday afternoon and eventually managed to book cruise. I was advised I would receive receipt/invoice within 24 hours. Went on livechat Saturday afternoon and requested invoice. Telephoned again and still by Monday evening I have not received a receipt with booking reference. Very poor service and still waiting

Good

My wonderful cruise with ambassador

My cabin was very comfortable the staff were very friendly and helpful. Good choice of food and entertainment on board. The service was off a very high standard.

Quick and easy

Quick and easy to book

First impressions with Ambassador really good

Easy to book on line and customer service staff really helpful, friendly and respectful when I spoke to tje on tje phone.

0/75

Good service but at 9o you should still all documents in paper form. Very upsetting

Overall excellent service leading to a great holiday

Professional and friendly

Excellent service

Operator was efficient, friendly & helpful. Answered all my questions & helped me to choose the right cabin

Hard to contact

Ive been trying to get through to them on the phone for a few days to alter my booking, but no joy after being on hold for over 30 minutes. Not good enough .

I have booked and sailed with Ambassador several times and its my favourite cruise line. I booked for Jane Mcdonald cruise on Friday and am still waiting for my confirmation email. I have tried several times to ring and been kept on hold for ages. Not sure what the problem is.

Great cruise line

Great cruise line . Re booking because of the great experience on my cruise last year. Looking forward to the next. G

Big Thank You! To Laura

Outstanding service from Laura and Gordon. Laura listened to our requirements and has arranged a special cruise. Thank you Laura

Exited for Cruise 2027

My friend phoned me to say she had booked the Jane Macdonald cruise.WE have seen her live before and she’d if my husband and I would like to join them.She gave me her booking details and when I phoned Ambassador the lady was very helpful and she has linked our bookings.

Ambassador for no fly cruises

The service was good as always, I have been sailing with Ambassador since the start. The latest booking was for the party event,so looking forward to that and then on board again in February for a cruise.

Good sevice

Service was really good the girl was very helpful and friendly couldn’t complain about anything

Swapped my cruise

Yes I swapped my cruise the lady was very helpful ty 😊

Happy Cruiser

great patient detailed customer service