Ambassador Reviews

First booking

All questions answered delighted with the results and really looking forward to my chosen cruise on October

Simple and straightforward booking process

Went onto the booking website and easily booked exactly what I wanted with no issues. Logged into my account and was able to check and confirm everything was correct. Can see that making payments is a straightforward process. Hopefully updating passport details and booking excursions is equally as simple.

Booking Experience

I’ve only booked so far but this was a fairly straightforward process and the agent I spoke to was very pleasant and helpful. She explained everything clearly and paused or repeated anything I needed whilst I was taking notes. She explained I’d get an email for me then to check and confirm my booking.

Excellent service.

Kerry did a great job & went above & beyond to help me with my booking. She even phoned.me back to suggest a booking.

Fast efficient service

I rang to book an extra cabin on a cruise I was already booked and to link the bookings so we could all sit on the same table. I could not fault the service I spoke to Kerry and she was friendly, helpful and efficient and made the whole process very easy

purchase process

Mark was very helpful. He answered all our questions. He gave us time to consider our options.

Very helpful customer care telephone advice prior to finalising my cruise.

This is my first cruise. I found the customer care staff very courteous and helpful when I telephoned needing advice about my online booking. I am now looking forward to my cruise on the Ambience in 2027.

Always satisfactory our fourth trip coming up in March.

Once I eventually got onto the site, it was straightforward to use.

I have never booked a cruise before so found it a bit daunting. Considering the amount of people wanting to book from midday the wait wasn’t too long to get on line. I wish there had been a map showing the cabins that were available as I had to scroll through all the cabins before there was one available. I don’t think the drinks package offers were explained it seemed there was only one package to select.

5 star service

Very useful information prior to booking and Amelia and Louise were lovely to speak to and answered all my questions clearly and were very caring. I needed an adapted cabin as I am an above knee amputee and wheelchair based. There are only 3 balcony suites suitable and I was SO lucky to get one particularly as my disability meant I couldn’t book online but had to phone Reservation Specialists ( with fingers crossed )

Fantastic

The service was fantastic looking forward going on cruise ship for first time with rock choir

Booking System is a Nightmare !

Unable to get through on the website for 2 hours. Also tried calling - but after being on hold for 25 minutes THREE TIMES, cut off each time. Very Poor. Once I got through, website was not good - showing cabins but when you clicked on them and went to the next screen, they were unavailable. Very frustrating !

Easy online booking

Once on the website, the booking process is simple and easy to understand. Holding your chosen cabin for 20 minutes allows you to complete the procedure without panicking, or making errors.

Quick booking and easy to follow

Extremely easy to book online, very easy to follow the process through too. Thank you.

Website unavailable. Phone unanswered. More than an hour to book a cruise.

More than 30 minutes on the phone which was never answered and kept disconnecting. Couldn’t get through on the website which kept saying there was a bad connection at the Ambassador end. Took more than an hour to book a 7 night cruise.

Very difficult to book

Took absolutely ages to get into the website and telephone. Very frustrating

Pretty good

Helpful and friendly

Booking OK but...

The initial booking was fine but when I tried to fill in details, every time I left the form to get info from another screen or one time code from my email the form cleared itself.

As it was with Rock Choir understanding the lines and Internet were busy . Once connected very efficient Travelled with Ambassador before cannot wait .