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Ambassador Reviews

Booking Experience

4.7/5

Based on 4,031 verified reviews

5 stars3,183
4 stars637
3 stars118
2 stars41
1 stars51

Ambassador Cruise Line Service Rating

John Allison

3 months ago

Rewind Anticipated

Audra was one of the best British call centre operatives I have dealt with. She sorted out queries directly with her management and as such we were happy to book with the company. Wish all UK companies worked like this.

Ambassador Cruise Line Service Rating

Janet Foreman

3 months ago

Another cruise booked

Very easy to book on line. Easy to see deck plan and relatable to the booking process. Easy to understand drinks and gratuities package. Have been with Ambassador before and was pleased there is another destination that we can go to.

Ambassador Cruise Line Service Rating

John Allison

3 months ago

80's Throwback

Audra was exceptional. Knowledgable and patient. One of the best British service agents I have spoken with. Handled our queries with local management and subsequent bookings with calmness and confidence. A credit to Ambasssador Cruise line.

Ambassador Cruise Line Service Rating

Deborah Hills

3 months ago

Staff were really polite helpful holiday was booked with ease

Everyone was so helpful understood exactly what I was looking for and met my needs perfectly

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Great service

I called to book a cruise at 09.00 but the cruise hadn’t loaded on their system yet. I was told that I would get a call back as soon as it loaded. Within 5 mins I got that return call and got my cruise booked

Ambassador Cruise Line Service Rating

Maureen Woodger

3 months ago

Very satisfied customer

Absolutely brilliant spoke to Emma, really pleasant friendly young lady yet professional at all times. Thankyou so much. My partner and I just love Ambassador , always like to be on Ambience and we have succeeded once again with help from Emma. We asked to be on a particular waiters table as always and she has put in that request for us. Staff off the ship are as good as those on.

Ambassador Cruise Line Service Rating

Mark Aldous

3 months ago

Fantastic service

Excellent service, very helpful and friendly.

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Good

Easy to book on line

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Good service

Good service

Ambassador Cruise Line Service Rating

Lucian Constantin Hanganu

3 months ago

Details for my next cruises.

Very good Information with all details on my next already booked cruises.

Ambassador Cruise Line Service Rating

Sy Lewis

3 months ago

Amazing Ambassedor

As always, polite,helpful and patient

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Easy to navigate the booking screen

Ambassador Cruise Line Service Rating

Sally Bufton

3 months ago

First Ambassador cruise

Excellent and very easy on line booking. I could choose my own cabin which I liked.

Ambassador Cruise Line Service Rating

Ian Jaques

3 months ago

First time with Ambassador

The booking process was straight forward. We’ve only been on 2 cruises previously, both with ANOther so we can’t really give you any other feedback. We were attracted by the availability of Bristol as the start and finish. We are hoping we won’t be disappointed.

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

Very good, slight confusion with booking but rectified right away

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

affordable

easy to navigate and book exactly what you want

Ambassador Cruise Line Service Rating

Deborah macgregor

3 months ago

Best cruise line

Brilliant service . This will be our 2nd cruise. They can’t do enough for you

Ambassador Cruise Line Service Rating

Trusted Customer

3 months ago

HEART PROBLEM, with John Milton.

dor. CRUISES. Your help has been truly amazing and we are so grateful to you all. many thanks from John& Christine. Milton, and Brunning.

Ambassador Cruise Line Service Rating

Lucy Mcleod

4 months ago

very friendly

very very friendly

Ambassador Cruise Line Service Rating

Mark Ashton

4 months ago

Easy booking system

Easy to use booking system. Excellent facilities onboard the ship and great cabin layout.