Ambassador Reviews

.rearranged cruise

Very helpful rep but awful long wait to get through

Was dealt with efficiently and they were very helpful

Booking system review

Very poor booking service , took 1.40 mins total on the phone to sort out queries after the online booking , probably the most stressful holiday booking ever done Unable to do group booking for our friends so now we have several cabin locations over different levels

Great Agent, shame about time in

Was on hold for 45 minutes, but when I finally spoke with a customer service agent she couldn’t have been more friendly, polite and helpful. 5 stars for the agent. Can I suggest a call back option? Can’t wait for my cruise!!!

Good friendly service

Very good friendly service. We didn't have any problems booking our cruise and they answered all our questions. Looking forward to our cruise now. I would definitely recommend them.

Have cruised with ambassador befor, find staff from call centre to onboard a pleasure to deal with

Simply and easy to book

Excellent choice of quality cruises

Very easy to book and well laid out booking system that is user friendly We like the choice of cruises and the relevant incentives to book.

Enjoy cruising with Ambassador

Very easy website to navigate and make booking. Been on a Caribbean cruise with ambassador before and thoroughly enjoyed it. Good food, entertainment and nice suite with massive balcony. Lovely to get away for a sunshine holiday in January. They look after you from start to finish!

Early booking for Ambassador Rewind 80s cruise.

Website easy to navigate with option to choose specific cabin, process quick and easy with link to deck plans for location selection. Did not immediately get confirmation email so rang and quickly sorted with email confirmation arriving whilst on call.

A great company to cruise with

Very easy to book online and also talk to their customer service

Have always had a great holiday with Ambassador staff always welcoming

Easy straight forward and quite helpful. I had to cancel s holiday as the cruise was no longer going where I wanted it to I got a full refund

Excellent service from the flights team

Lovely customer service from Rebecca… very helpful, Excellent

Booking experience

Fairly straightforward booking. Some frustrating points like having to add your own booking to your own Ambassador account. Why doesnt the booking automatically add to the account that booked it.!!

Efficient & friendly

Superb , easy to follow up to know, hopefully will stay that way.

To my surprise I hadn't booked a drinks package, I thought I booked a discounted package. All sorted now I've booked explorer

Good helpful friendly service.

Very helpful and knowledgeable .answered my questions very well .

Smooth Operators!

Booking with Ambassador Cruise Line is always stress free. Whether online or speaking to the helpful reservations team it’s a smooth process. Seven cruises booked now and who knows, they’ll probably be more!

Superb!

We went on a Norwegian Fjords cruise with Ambition in September 2025, and enjoyed it so much we booked the Norwegian Fjords cruise from which we returned on 25th June 2026. Whilst on this cruise we booked the Azores cruise sailing from Tilbury on 8th October 2027. We found on both cruises superb staff (the best ever of 20+ cruises we have done with different companies), excellent food and dining experiences, immaculate housekeeping, cleanliness and hygiene of the highest standards and wonderful entertainment. Absolutely faultless.

A great little Cruise Line

Used twice before. They offer great holidays and the staff are excellent.