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Ambassador Reviews

Booking Experience

4.7/5

Based on 4,031 verified reviews

5 stars3,184
4 stars637
3 stars118
2 stars41
1 stars51

Ambassador Cruise Line Service Rating

Diane Jeffryes

4 months ago

Smooth Operators!

Booking with Ambassador Cruise Line is always stress free. Whether online or speaking to the helpful reservations team it’s a smooth process. Seven cruises booked now and who knows, they’ll probably be more!

Ambassador Cruise Line Service Rating

Marilyn Roberts

4 months ago

Superb!

We went on a Norwegian Fjords cruise with Ambition in September 2025, and enjoyed it so much we booked the Norwegian Fjords cruise from which we returned on 25th June 2026. Whilst on this cruise we booked the Azores cruise sailing from Tilbury on 8th October 2027. We found on both cruises superb staff (the best ever of 20+ cruises we have done with different companies), excellent food and dining experiences, immaculate housekeeping, cleanliness and hygiene of the highest standards and wonderful entertainment. Absolutely faultless.

Ambassador Cruise Line Service Rating

Jamie Johnson

4 months ago

A great little Cruise Line

Used twice before. They offer great holidays and the staff are excellent.

Ambassador Cruise Line Service Rating

paul Domanski

4 months ago

Booked online, Ambassador did nothing so what am I reviewing?

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Great online Booking system

The online booking service was very easy to navigate. The prices for the cruise was very reasonable taking into account normal yearly increases and the fact that this particular cruise is exactly in 2 years time.

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Guests review

Very pleasant staff member when on the telephone to upgrade our cabin to a midship ocean view deck 9, from a fwd inside cabin on deck 5, as my daughter is prone to suffer with seasickness.

Ambassador Cruise Line Service Rating

Janet Benton

4 months ago

Booking a cruise

Would have liked to be able to save a partially completed form, rather than having to phone someone at work to get details . Please note all I have done is booked, don't know what the cruise will be like.

Ambassador Cruise Line Service Rating

MARTIN GORDON

4 months ago

I will be very confident in this company when the next time i book a cruise

Very good ,friendly and efficient

Ambassador Cruise Line Service Rating

Derek Wilson

4 months ago

Cruising made easy by Ambassador.

Mark, who dealt with my booking today was excellent. I much prefer to speak to someone rather than online booking.

Ambassador Cruise Line Service Rating

Philip Waite

4 months ago

Easy booking!

Easy enough to book online while there was a time-limited offer, but now waiting for confirmation of transferring the booking to my travel agent.

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Very friendly and efficient service

Ambassador Cruise Line Service Rating

Jean Yardy

4 months ago

Excellent service

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Great cruise line

We have been on many cruises and we have stayed with Ambassador as we find it excellent in service and comfort. We like to travel from a port near to home and generally we can find a cruise to suit. The standard and selection of food remains excellent, throughout the cruise. . Entertainment is good however getting a seat is difficult unless you arrive very early. The staff are always great and seem very happy. We book well in advance to ensure we get the cabin we want.

Ambassador Cruise Line Service Rating

John Mcphee

4 months ago

Great cruise

Service was impeccable rao at consulate bar especially so only thing that let the whole experience down was on last morning when trying to get a latte for my disabled wife was told cruise card had been deactivated this is half past nine in the morning and wasn't getting off till half past ten surely card should remain active until you are scanned off

Ambassador Cruise Line Service Rating

Elizabeth Beck

4 months ago

Friendly conversation with booking personnel

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Friendliest Cruise Around

Very easy to book. The staff are very friendly and helpful if you have any questions.

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Great Service

First class, all aspects of the cruise were first class, the food the service and all staff. And such a lot to do each evening different entertainment in every room, you could decide if you wanted a busy or quite evening... plenty to do...

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Quick and easy

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Online booking

Booking made online, very straightforward

Ambassador Cruise Line Service Rating

Trusted Customer

4 months ago

Very helpful booking agent.

Service was very straightforward . Although we are not going on the cruise for two years, so can't really say any more.