Ambassador Reviews

Quick and efficient booking over the phone.

The call was answered fairly quickly, I was able to book a cabin of my choosing, I wasn't upsold anything I didn't want. Quick and efficient service and problems with booking over the internet were acknowledged and resolved. I was able to add a discount code too.

Smooth booking process. Staff knowledgeable.

Haven't sailed with them yet, but the booking process was smooth and easy. So far so good.

Good

Excellent booking system

Excellent booking system very easy to use. All listed down so you can see what you are paying for followed by a confirmation email plus email stating everything down.

Very easy

It was all online.

Good. Could have been clearer about what alternative add on packages were available to the saver fare.

Easy booking

Very helpful &’polite …

Good service

Very quick and easy to use

Friendly, professional and knowledgeable. Very easy to book

Easy to book

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Online booking is very easy

Online booking is quick and easy. Website is user friendly.

Booking online was very easy.

Went on a cruise with ambassador last year and it was very good

It’s fairly easy to make a booking and if you have a little problem, just phone them and they are very helpful

Very quick service

Ambassador were very quick in answering the phone, also the service was very clear and quick.

Brilliant! Perfect first cruise and we’ll be back with Ambassador.

Fantastic service from moment we arrived at the terminal until we arrived back 10 days later. Service on board Ambience, the food and the entertainment was superb. Our cabin was a little “tired” but the rest of the ship more than made up for it. It was our first cruise but definitely will not be our last.

Good value, friendly staff

They are easy to book with on line. We have always enjoyed the cruises we have been on with them.

Good service on Ambassador phone line

Service was great It’s the second time I have booked a cruise with Ambassador The first time I made my booking on my laptop and everything was spot on Last week I tried to book another cruise for 2027 on my mobile phone but the site crashed after I paid the deposit with the money eventually leaving my account after a couple of days I rang customer services the following day - only had to wait a few minutes for a reply and received an immediate apology from the young gentleman who answered and explained that there had been an issue with the website. I made my booking over the phone and was also able to gain a discount using my BlueLightCard- it wouldn’t process on my mobile - I promptly received their email with my invoice and booking confirmation My original deposit was returned to my account within about 4 days then I received an updated invoice which stated that I had been given £50 credit to spend on board due to inconvenience caused by the site failure

No problem with the booking