Ambassador Reviews

Would I travel with anyone else? NO

Always top notch never been disappointed. From embarkation to service in the restaurant and bars the staff are the most amazing people and great ambassadors for ambassador if you’ll forgive the pun. Shows are amazing west end standard, always plenty to do from quizzes, games, crafting, dancing and choir onboard lectures so please don’t say anyone can be bored. Looking forward to cruise no 6 to the carribean in January2027. Have twice been surprised with an upgrade to boot.

Very satisfied

The staff are helpful

Looking forward to our cruise

Good

Looking forward to it

Good

Fantastic service

Happy Sailing

Today I had excellent service from your guest services member Amy. She was very helpful and dealt with my queries efficiently.

Helpful people like Jenny makes life that much easier

Jenny who I spoke to was fantastic, she helped me enormously to sort out my problem. . Which was we did not notice the booking we made was for 2028 not 2027., Originally we booked for a cruise in 2027 to go to Mexico etc but the iternary was changed so we changed our cruise to another one which we thought was going in 2027 to Mexico etc. but it turns out that cruise was for 2028. I am travelling with in friend of mine who has multiple problems with her health and we also needed a disable cabin.I explained this to Jenny and straight away she said she would speak to her colleague. She checked with her colleague to see if we could change our cruise back to our original cruise. and without losing any money. She booked and confirmed our new booking. without paying a cancellation fee.. She was very helpful and thorough , She double checked everything with me . I give her 100/100 Because of her we would definitely book another cruise with Ambassadors. The only down side I have with Ambassador is trying to email the Accounts department to sort another problem we have but my emails keep getting returned.

Just an enjoyable cruise line for service and satisfaction

Excellent friendly and speedy customer service

Booking with Ambassador

Very helpful efficient and friendly

Great Guest Services help

Excellent help with an additional booking

Easy booking

Helpful, friendly and efficient booking service

Great value for money

All the costs are up front so there's no nasty surprises.

First Class

Very helpful and informative staff

Excellent customer service

Excellent customer service

My favourite cruise line

Cruised with many lines over the last 20 years. Discovered Ambassador 3 years ago. They are not my favourite line

Excellent food,service and entertainment. Value for money.

VERY GOOD

A new adventure booked with Ambassador Cruise Line

I've really enjoyed my cruises on Ambition and Ambience. Now I'm looking forward sailing with their new ship Renaissance to the West Indies. It will be great to explore the ship, enjoy the food and exercise in their well equipped gym. Also seeing the entertainment on board will be a treat.

Excellent cruise line

Very easy to book on line. I have had occasion before to speak to reservations staff as well and they were also very good.

Easy booking

Booked on line found it simple

Fabulous service

Excellent. They sorted out a major problem (of my making) and did so without judgement or making me feel troublesome. I was quickly booked on to an alternative cruise and reassured that it was no problem at all.