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Ambassador Reviews

Booking Experience

4.7/5

Based on 4,037 verified reviews

5 stars3,191
4 stars637
3 stars118
2 stars41
1 stars51

Ambassador Cruise Line Service Rating

Trevor Mills

6 months ago

Brilliant

Very easy and professional

Ambassador Cruise Line Service Rating

Susan Conroy

6 months ago

Helpful. Friendly and efficient

Excellent, friendley and they listened to what you wanted and found it for you. Helpful and suggested what would enhance your experience, but did not force you or heavy handed.

Ambassador Cruise Line Service Rating

Michael Deeks

6 months ago

Booking by phone

Cameron was very professional and helpful , the first call I made he was unable to confirm the booking, so I had to call the next day to sort it out . His manner was calming. Regards Michael Deeks

Ambassador Cruise Line Service Rating

David Williamson

6 months ago

Fairly easy to book but would appreciate more info on what Visa's we needed - if required. You guys are the one's dealing with the destinations ALL the time & so should have relevant info. Even the website you suggested we go to didn't have the required info!! Disappointed with that.

Ambassador Cruise Line Service Rating

Lynn Campbell

6 months ago

I booked on line and it was simple and easy as I have booked before

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Great Cruise Line

Very easy & email confirmation received promptly

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Simple booking process

My enquiry was dealt with pleasantly and efficiently. My new booking was achieved quickly too.

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Looking forward to our trip

Operator explained the options for selecting our cabin. Didn't rush us into a decision.

Ambassador Cruise Line Service Rating

PHW

6 months ago

Easy to book and helpful agent.

Basically good, but the call centre is noisy and I could hear the fellow worker on the phone easier than the person I was talking to. Otherwise, very easy to book our cruises.

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Michelle was extremely helpful and pleasant to speak with.

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Easy transaction

George the sales rep was excellent and gave good explanations to all the questions I asked.

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Not sure exactly what is needed here!

The Ambassador representative was extremely helpful and efficient at the Future Cruise desk and managed to book my cabin close to my friend who had already booked. It only took 15/20 minutes and was much easier than trying to book on the telephone from home.

Ambassador Cruise Line Service Rating

Barry Hawken

6 months ago

It was quick and easy to book the cruise

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Very efficient and professional

Ambassador Cruise Line Service Rating

Stella Baird

6 months ago

Cruising with Ambassador

Second cruise that booked with Ambassador, staff were also so friendly and will go the extra mile to make sure your holiday is special

Ambassador Cruise Line Service Rating

Douglas Jones

6 months ago

Booking Process Online Is easy

Very easy to book a cruise on line only took a few minutes

Ambassador Cruise Line Service Rating

Trusted Customer

6 months ago

Three Cruises Booked

I booked three cruises with a young gentleman called Cameron. At first it was a query that I ran in about, and after he went through very clearly all about the prices and what I should expect, I thought don't delay I don't wish to miss going on a Christmas and New Year cruise. The next cruise was a back-to-back going to the Caribbean, which I did last year, and it was super, so I'm going again. I booked the Gems of the Adriatic & Mediterranean. I have been to the Med before, but who cares, here I go again. Thank you, Ambassador Cruise Line. Please do another World Cruise, I loved it and will go again.

Ambassador Cruise Line Service Rating

PETER GIBLIN

6 months ago

You bite up because of your lower jaw.

Ambassador Cruise Line Service Rating

Elizabeth Carty

6 months ago

Excellent

Ambassador Cruise Line Service Rating

Kay Izatt

6 months ago

Try embassordor you won’t be disappointed

Clean cabins lovely beds ,nice decor excellent staff and wonderful great food with very good entertainment all in one big happy package x