Ambassador Cruise Line Service Rating
Debra Thomas
6 months ago
An excellent cruise line
Love this cruise line. Staff are amazing, food and entertainment are excellent, and it's really good value for money
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Based on 4,038 verified reviews
Debra Thomas
6 months ago
An excellent cruise line
Love this cruise line. Staff are amazing, food and entertainment are excellent, and it's really good value for money
Trusted Customer
6 months ago
Good value for money
Ok
Michael Pattison
6 months ago
Booking with Ambassador is easy peasy.
Straight forwad, I had no problems.
Trusted Customer
6 months ago
Efficient
Efficient
Pauline Greenstreet
6 months ago
You make it so easy to book a cruise
Very helpful on the phone
Trusted Customer
6 months ago
I have cruised with Ambassador 5 times since June 2025 and enjoyed every one. The service I received on the latest booking was , as usual, very good.
Trusted Customer
6 months ago
We have always received good service when dealing with the staff at Ambassador
Trusted Customer
6 months ago
The service I received was friendly, informative and precise. The lady was very knowledgeable and helpful. Not at all pushy.
Trusted Customer
6 months ago
Booking experience
The team are always helpful to ensure that booking is as easy as possible and should any problems occur they are resolved quickly and efficiently. The staff are always friendly and willing to help.
Philip Fox
6 months ago
Guaranteed satisfaction.
Straightforward and simple to follow. I have sailed with Ambassador several times and look forward to my next trip.
Trusted Customer
6 months ago
Very quick and efficient service over the phone . Agent listened and addressed our requirements and concerns. Conformation email was received quickly stating all items agreed apart from conformation of our allotment cabins.
Beverly Greenslade
6 months ago
Another excellent cruise with Ambassador.
The service was excellent as it always was. We have done 4 cruises with Ambassador and have just booked another for next year. Everything was perfect from the cabin stewards to the restuarant staff. The entertainment was wonderful and the ship's crew were professional throughout.
Brian Savage
6 months ago
Very good
Everyone of the staff are very good and friendly.
Trusted Customer
6 months ago
Weekend try out trip.
Easy to follow and good information given on destinations, trying a short trip firstvto see if its right for us, have seen a few youtubes and all looks good. Then its looking forca longer trip.
Trusted Customer
6 months ago
Delighted
Trusted Customer
6 months ago
I won this cruise as a part of a competition with Klass and 118 cruises and I don’t know who was at fault but it has taken me 6 weeks to get my booking confirmed and cabin allocated since I supplied my details to them.
Julia flowers
6 months ago
Very good value for money 💰...I ❤️ love it!!! I love everything about the company!!! The staff are excellent!!! Foods brilliant!!!
Trusted Customer
6 months ago
cruise
great service
Prince Charles Sebakumar Joseph and Anita Joseph
6 months ago
Good customer service brilliant cruise staff , and good food , entertainmen
Amazing service
Trusted Customer
6 months ago
How can I? see above
Hi, Just seems a bit strange that you are asking me what I think of the service when I have yet to set foot on the ship..?? ask me after. All i have done thus far is add information to a web site.. We are however looking forward very much to the cruise.. cheers..