“Review”

Have not yet embarked on our cruise but to date all communication has been great my only issue has been the length of time one has to wait to speak with someone.

Helen Jones

“Cruise booked”

Customer service was excellent explained everything to us

Anita Green

“Good reply”

Good reply from my email, information very helpful. Haven't given 4 stars as we haven't cruised yet.

Trusted Customer

“Friendly and helpful”

Very friendly helpful staff. Didn’t have to wait too long to be answered and was kept informed on how long my wait would be.

Elizabeth Gamby

“Great service.”

Very good service. Very helpful in sorting out my booking , really reassuring

Trusted Customer

“excellent as always”

As always a friendly and pleasant phone call. time to ask questions and have them answered with good information. nothing seems to be too much trouble

Jane Browne

“Review”

Clear and efficient

Trusted Customer

“The agent Louise”

The agent Louise was absolutely amazing sorting out my new booking as Iglu couldn”t sort out my booking and come up with the holiday they advertise

Trusted Customer

“excellent Customer Services”

I needed help to amend a booking, which I had expected to be a problem. On the contrary, with the help of a very efficient member of the customer services team, it was easily dealt with. I can now look forward to a cruise, just how I wanted it.

DEREK ROSS

“Review”

Simplicity of parking at Portsmouth along with the friendly reception and security before boarding. My cabin was comfortable with plenty of storage. Food, entertainment, crew were all excellent and the sauna and steam room were luxurious and amazingly free. I was Ambition and booked whilst onboard a cruise to the ffyords in April.

MARLENE DUFFICY

“As we live in Ipswich it is great for us as only travelling for an hour tos”

Service was very good as I was having trouble trying to book on line. The lady was easy to talk to and informative. I usually book 2/3 cruises a year if I can sail from Tilbury but they do not seen to be as many as there used to be.

Trusted Customer

“Yet another cruise booked. Thank you.”

Very smooth. Not a problem.

ANTHONY WIGGINS

“Easy booking”

Amazing please pass thank to Louise in reservations knows her stuff

Christine Earey

“Very helpful”

They were very kind with my problem when my partner was unable to travel with me. I still wanted to go and am pleased they allowed me to do so

Shirley Cox

“Booking problems with Ambassador”

Online booking was okay,except that I wasn't given a choice of cabins,or allocated a cabin number. When I then tried to make contact by telephone it was a nightmare. I was passed onto a number supposedly to deal with existing bookings and kept on hold for over an hour, at which point I gave up.

Trusted Customer

“Review”

The lady was really efficient and helpful

Shani Steer

“Superb voyages”

The new site is quite easy to navigate. The future cruises are now in date order. One previous cruise is missing though.

Valerie Reid

“Looklng forward to the holiday”

All done on line no problem

Stephen Hazelwood

“Friendly and efficient customer service”

Excellent, friendly and efficient

Sharon Gardner

“Xyz”

Always can professional

Trusted Customer