Ambassador Reviews

Wonderful ships and service second to none

I have been on 2 Ambassador cruises and the service , food and ships are wonderful

Booking problems- sorted

Very helpful staff., enabled me to sort out my sister-in-laws booking error.

A great cruise line

The information provided allowed to choose exactly the cabin I wanted.

Happiness

My first time cruising with Ambassdor I was extremely impressed with everything, more so booked to go again .

Online booking.

Had already booked a trip on Ambition and wanted to also try Ambience, one of the bloggers we watch was doing a trip up to the top of Norway to try and catch the northern lights so I checked if the same or similar was running in 27. It was, so I found it to be a good deal and followed the well laid out online booking procedure. Now, just have to wait till 2027...

Not great

Booking was ok but irritating that I had to keep looking at available cabins and using a different tab to see where cabins are on the map Not clear on what’s included and ambassador rates confusing. I want to upgrade from a balcony room to suite - tried phoning, waited 25 mins on hold so have up and sent email. That was 4 days ago and no response yet - pretty poor

Excellent booking assistance

Kerry was just the best. She went above and beyond to help with our booking. She took time to help with flights, cabins and everything connected with our cruise. Cannot thank her enough.

A happy ship

Friendly staff, nice small ship good food At home

Thank you Julie

I dealt with Julie who has also arranged my previous bookings. she is a credit to your company with her pleasant manner and attention to detail

Really, I went online and booked and paid. It all worked what more is there to say!

Great customer service

Great service, staff really helpful, especially Audra. patient and explained everything could not have been more helpful

Thank you Ambassador

The service given over the phone by the ladies was exemplary, thank you. Problem with computer lack of display space delayed booking.

Easy booking

Very good booked personally did wonder if more cabins were available than the ones we were offered. Otherwise seemless

Smoothly

It was all on line and went quite smoothly

Booking by phone

Booking by telephone was excellent, the procedure was flawless helped by the pleasant manner of the service centre person. A good relaxed experience to book two cruises.

Just love

Just love being on board with Ambassador.

Easy online booking

It was very easy to book online and there was a great range of cruises to choose from. I am a solo traveller and this is the first time I’ve been able to book online, when I’ve booked with other cruise lines I’ve had to call customer service.

Knowledgeable advisor

Excellent knowledgeable service from Ambassador telephone advisor Caroline. This will be my first cruise with Ambassador and Caroline was able and willing to answer my numerous questions.

Booking experience

We wanted to book 2 cabins, one for ourselves and one for our friend who needed a solo cabin. This turned out to be impossible to do online! When we’d gone through the booking process online to for own cabin, we expected to be asked “Do you want to book another cabin?” But no, it took us straight to the payment section. So we had to resort to phoning Ambassador and I must say that the lady we spoke to was absolutely fantastic. She confirmed that it’s not possible to book more than one cabin online but she made the telephone booking so easy. We won’t try booking online in the future now that we know the telephone booking service is so good. This is probably something Ambassador don’t want to hear! 🥴

Cannot find fault

Cannot fault anything, the food was excellent ,the drinks were top notch and the all round service in every department was terrific